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[TechSpot] Star Citizen backer gets his $3000 pledge refunded with help from the LA District Attorney

post #1 of 88
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Quote:
Last month, Star Citizen changed its terms of service to make receiving refunds even more difficult. It originally stated money would be returned if the "relevant pledge items and/or the game" hadn’t been delivered within 18 months. But this was updated to read that refunds would only be given if "[Roberts Space Industries] has ceased development" of the game and failed to deliver promised pledges.

But one of Star Citizen’s backers argued that he didn’t agree to these new TOS. While he did manage to get his $3000 pledge returned, it required help from the District Attorney of Los Angeles, the Federal Trade Commission, and the LA Department of Consumer and Business Affairs.

Source.


One more company changing the ToS / EULA however they please to suit their needs while disregarding consumers' rights.
 
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post #2 of 88
Hey lets announce some awesome vaporware and then continue making it for the next 200 years and never return the money biggrin.gif
post #3 of 88
I don't think anyone should be able to get refunds from something like backing Star Citizen. That being said however, Cloud Imperium needs to honor whatever agreement they had when the person gave them the money.
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post #4 of 88
Quote:
Originally Posted by Crazy9000 View Post

I don't think anyone should be able to get refunds from something like backing Star Citizen. That being said however, Cloud Imperium needs to honor whatever agreement they had when the person gave them the money.

I would agree if they didn't use the tactic they are using... it's far from being reassuring. If they can't release it in time, they should tell it and allow people to put money in but also out for a given time period. To prevent too much money out, just show what you've done with the money and why you need it.
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post #5 of 88
Quote:
Originally Posted by Crazy9000 View Post

I don't think anyone should be able to get refunds from something like backing Star Citizen. That being said however, Cloud Imperium needs to honor whatever agreement they had when the person gave them the money.


How come? If they tell you that the game will be released in 18 months and they don't... you should be allowed to get your money back. Massdrop, for instance, allows you to do so anytime they announce more delays. I know I have been offered that at least half a dozen times... because they delayed the keyboard that many times rolleyes.gif
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post #6 of 88
Chris Roberts=new Jay Wilson?
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post #7 of 88

The man has certainly got a knack for raising money. It helps that any constructive criticism of the game or its development is met with resistance from people frothed to a near-religious fervour. Never has my sig link felt more appropriate! :2coolsmil

     
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post #8 of 88
altering the ToS is far to easy for these companies. the original stated they can get a refund after 18 months if "relevant pledge items and/or the game" wasn't delivered. when it came close to that 18 month mark and they couldn't deliver they just so conveniently altered to remove that language? that's incredibly shady and should be illegal.

that backer, and many others, signed up during that original ToS. altering it the way they did was a bait and switch.
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post #9 of 88
Yup. Called it. We all knew it wasn't going to work out. The sad part is that it's almost too soon for this to come to pass too... given that they just released a bunch of in-game stuff not terribly long ago. wackosmiley.gif
     
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post #10 of 88
Quote:
Originally Posted by prava View Post

How come? If they tell you that the game will be released in 18 months and they don't... you should be allowed to get your money back. Massdrop, for instance, allows you to do so anytime they announce more delays. I know I have been offered that at least half a dozen times... because they delayed the keyboard that many times rolleyes.gif

Like I said, they should honor whatever they wrote when you pledged. However, I don't think the companies SHOULD promise refunds. When you pledge money to help development, I think it's important the developer be able to rely on the money... otherwise crowdfunding isn't going to work, and they would have to go back to investors that actually give them money they can spend.

Some members in the Star Citizen thread here have gotten refunds in the past, without hassle as far as I know.
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