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Gigabyte RMA Question

post #1 of 2
Thread Starter 
So, I bought a Gigabyte R9 390 exactly two months ago (brand new) and last night it died. I was watching a video and my screen suddenly went black and my sound went into an endless loop forcing me to reboot. When I rebooted, the screen remained black but with some red and white dots overlaid. I never did get it to work. I thought maybe my RAM was bad, but I ruled that out. I reset my CMOS to make sure nothing was wacky there. Didn't help. Finally, I decided to remove the card and replace it with my old Geforce 660 and the machine booted right up and went to the desktop, no problem. So, obviously the card is dead.

I never overclocked the card, so I am disappointed in the crappy quality. It could be that the 390 is just a crappy chip (they do run hot) and that the chip just died from the heat. However, I didn't push the card that hard and I usually kept it capped at 60 FPS which kept the temps around 75ish during gaming. Besides, when it died, I was doing nothing but watching YT videos. (I also wonder if the fact the fans do not run at idle caused this. This card's fans do not run until it hits a certain load and I notice my card usually idles at 60°C).

So my question: When I fill out the RMA form, do I just fill it out and send the card in right away? Or do I need to wait for some sort of response from them before I send it? Basically, I am asking for someone who has RMA's anything to Gigabyte to hold my hand through this nonsense.
Skylake Build
(12 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i5-6600k Gigabyte Z-170 Gaming 7 Gigabyte R9 390  Gskill Ripjaws V DDR4 
Hard DriveCoolingOSMonitor
Samsung 850 Evo Corsair H115i Windows 10 Pro Asus  
KeyboardPowerCaseMouse
Generic EVGA NEX750 G1 Phanteks Eclipse P400 GSkill MX780 
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Skylake Build
(12 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i5-6600k Gigabyte Z-170 Gaming 7 Gigabyte R9 390  Gskill Ripjaws V DDR4 
Hard DriveCoolingOSMonitor
Samsung 850 Evo Corsair H115i Windows 10 Pro Asus  
KeyboardPowerCaseMouse
Generic EVGA NEX750 G1 Phanteks Eclipse P400 GSkill MX780 
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post #2 of 2

The answer is right on their site: "All items need to be authorized with RMA number prior to shipping to GIGABYTE."

 

http://rma.gigabyte.us/

It's a computer!
(18 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveOptical DriveOptical Drive
250 GB Samsung 840 EVO (OS) 3 TB Toshiba P300 (storage) Samsung SH-S243N 24x DVD Burner Samsung SH-S203N 20X DVD Burner 
CoolingOSMonitorKeyboard
Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) Filco Majestouch 104-key Cherry MX Blues w/NKRO 
PowerCaseMouseMouse Pad
Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate Basic, but premium round 
AudioAudio
X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
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It's a computer!
(18 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveOptical DriveOptical Drive
250 GB Samsung 840 EVO (OS) 3 TB Toshiba P300 (storage) Samsung SH-S243N 24x DVD Burner Samsung SH-S203N 20X DVD Burner 
CoolingOSMonitorKeyboard
Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) Filco Majestouch 104-key Cherry MX Blues w/NKRO 
PowerCaseMouseMouse Pad
Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate Basic, but premium round 
AudioAudio
X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
  hide details  
Reply
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