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STRIX 1080 - Newegg RMA

post #1 of 8
Thread Starter 
I need some wisdom from those of you that regularly do business with Newegg. I'm more of a Micro Center person myself.

I recently picked up a 1080 STRIX non-OC version from Newegg. Once I got the card installed and running I noticed I was a little warmer and spooling up more fan than I would expect. After some searching I found there were others experiencing problems with STRIX running hot. After trying a number of different airflow configurations the problem remained.. My case has decent airflow and the next closest card is a x1 sound card three slots away.

I went back and forth on what to do and ultimately decided to replace it since it was expensive and took some doing to purchase (due to the low inventory). I looked to see if Newegg had any in stock to replace it with but they unsurprisingly did not. They did however have an EVGA FTW so considering the rarity of any non Founder's 1080 I ordered it before the opportunity passed.

I spoke to them on the phone this morning and explained the situation. They agreed to allow the return of the STRIX considering they had none to offer as replacement.

The girl on the phone asked if the problem was preventing the card from functioning. I got stuck on that one as technically the card does put an image on the screen but it is running hotter and louder than it should. The problem is likely from a botched TIM application but the tamper sticker on the cooler made me think it unwise to fix it.

Is there any risk Newegg will give me grief on this? I'd rather not be on the hook for a $700 graphics card that I no longer need.
post #2 of 8
change the tim. if problem not fixed then return it
post #3 of 8
Warning: Spoiler! (Click to show)
Quote:
Originally Posted by MNiceGuy View Post

I need some wisdom from those of you that regularly do business with Newegg. I'm more of a Micro Center person myself.

I recently picked up a 1080 STRIX non-OC version from Newegg. Once I got the card installed and running I noticed I was a little warmer and spooling up more fan than I would expect. After some searching I found there were others experiencing problems with STRIX running hot. After trying a number of different airflow configurations the problem remained.. My case has decent airflow and the next closest card is a x1 sound card three slots away.

I went back and forth on what to do and ultimately decided to replace it since it was expensive and took some doing to purchase (due to the low inventory). I looked to see if Newegg had any in stock to replace it with but they unsurprisingly did not. They did however have an EVGA FTW so considering the rarity of any non Founder's 1080 I ordered it before the opportunity passed.

I spoke to them on the phone this morning and explained the situation. They agreed to allow the return of the STRIX considering they had none to offer as replacement.

The girl on the phone asked if the problem was preventing the card from functioning. I got stuck on that one as technically the card does put an image on the screen but it is running hotter and louder than it should. The problem is likely from a botched TIM application but the tamper sticker on the cooler made me think it unwise to fix it.

Is there any risk Newegg will give me grief on this? I'd rather not be on the hook for a $700 graphics card that I no longer need.
Quote:
I spoke to them on the phone this morning and explained the situation. They agreed to allow the return of the STRIX considering they had none to offer as replacement.

If they said they'd take it back, then you shouldn't have any grief.
If you want to keep the card then I'd suggest replacing the TIM as well, might've not been a good spread or they didn't tighten it down all the way.
You could technically run the GPU on a benchmark (before you change the TIM) and see it thermal throttle and write down the temp it goes to (MSI Afterburner is good for this) and see if it goes below the advertised core clock... I would think they would accept a GPU that can't keep a constant advertised core clock as being "defective"
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post #4 of 8
If they allow the return, then return it. Don't mess with it and use the FTW. And don't forget to register w/EVGA.
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post #5 of 8
You'll never know what will get with Newegg. They might send it back to you and say "Item is functioning properly." They might take it back and charge you a 15% restocking fee.


It seems like they told you all the right things. You shouldn't have a problem. I just prefer Amazon after getting burned by Newegg a few times with RMA's.
post #6 of 8
Thread Starter 
Quote:
Originally Posted by Skye12977 View Post

Warning: Spoiler! (Click to show)
If they said they'd take it back, then you shouldn't have any grief.
If you want to keep the card then I'd suggest replacing the TIM as well, might've not been a good spread or they didn't tighten it down all the way.
You could technically run the GPU on a benchmark (before you change the TIM) and see it thermal throttle and write down the temp it goes to (MSI Afterburner is good for this) and see if it goes below the advertised core clock... I would think they would accept a GPU that can't keep a constant advertised core clock as being "defective"

I would have replaced the TIM and checked the cooler seat right away but I've never dealt with Asus before on something like this. The tamper sticker on the cooler screw leads me to believe they don't want the cooler coming off. I tried getting information on whether or not they'd actually put up of a fuss but there wasn't concrete evidence one way or another.

I used Precision to monitor the temp and fan utilization. I did notice after a few minutes of gaming the temp would start creeping and the boost clock would go down.
post #7 of 8
In case of most returns with newegg you gotta know what to say, sometimes a white lie.

Card is giving me black acreens. Try to replicate the scenario...Newegg. Stuff like that. In your case they offered a separate card and even bypassed that nothing is wrong with functionality, so you should be thankful.

Also the person that said that you might get the card back is nonsense, because unless you flat out told some bs that can be found in 3 seconds the newegg will take most items back, or deny return on the phone.

If you have stated something that had to do with functionality or defect then they would give you a return label pre paid by them. Otherwise you are shipping with your money.

Newwgg is the best company to deal with for most part. Very responsive and fair.
Edited by XLifted - 7/20/16 at 2:11pm
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post #8 of 8
I thought people regularly RMA'd cards that had awful coil whine? Is that not a valid reason with newegg, since it doesn't technically make it non-functional?
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