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Order tracking without caselabs account?

post #1 of 6
Thread Starter 
Hey guys, I ordered a case on the 15th and am looking for a way to track it via my order number.
The only thing I have found to track is if I have a account.... I ordered the case "as guest" so I didnt have a account, I made a account but have no way to link my order to that account.

I know it listed 3-4 weeks for my case (bh2), but since I do have a few more parts to order I would like to get a better idea of when it will be showing up.

Thanks
post #2 of 6
You do need an account in order to track your order. You can contact our customer service at CS@CaseLabs.net

They will be able to help you smile.gif
Zeus (X99)
(15 items)
 
Green Hornet
(16 items)
 
Toxic
(8 items)
 
CPUMotherboardGraphicsRAM
Intel I7-5930K EVGA X99 Classified EVGA SC GTX980Ti x 3 Crucial Ballistix 2400 MHz DDR4 (64GB) 
Hard DriveHard DriveOptical DriveCooling
Samsung PCI M.2 (512GB) Seagate Enterprise HDD (4TB x 8) LG Blu-ray EK Blocks, Pumps and rervoirs 
CoolingCoolingMonitorPower
Hardware Labs GTX 480 Hardware Labs GTX 560 Dell U3011 30" IPS Display x 2 EVGA 1600 Watt 
CaseOtherOther
CaseLabs SMA8 LSI RAID Controller Software: Solidworks, Cinema4D, Octane Render, ... 
CPUMotherboardGraphicsRAM
Intel I7-6700K ASUS Maximus Gene VIII mATX Gigabyte GeForce GTX1070 Mini Crucual Ballistix 2400MHz DDR (64 GB) 
Hard DriveHard DriveHard DriveHard Drive
Samsung V-NAND 950 Pro SSD - 256GB Samsung 850 EVO 1TB SSD (RAID 1) Samsung 850 EVO 1TB SSD (RAID 1) Seagate 2TB Enterprise HDD 
CoolingCoolingOSMonitor
Noctua NH-D9L Low Profile CPU Cooler Gelid Solutions WING 12 UV 120mm Case Fan (2X) Windows 10 Pro ACER Curved 34" Ultrawide 21:9 
PowerCaseOtherOther
Silverstone 600 SFX GOLD Modular PSU CaseLabs Bullet BH4 (Lime) MOD-ONE Black Double-G Case Feet Darkside UV LED Case Lighting 
CPUMotherboardGraphicsRAM
Intel I7-4770K ASUS Maximus VI Impact EVGA Titan GSkill 16 GB DDR3-1600 
Hard DriveCoolingOSCase
Samsung SSD 512MB 840 x 2 (RAID 0) EK Blocks, 280 x 60mm (2)  Windows 8.1 Pro 64 Bit CaseLabs Mercury S3 & Pedestal 
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Zeus (X99)
(15 items)
 
Green Hornet
(16 items)
 
Toxic
(8 items)
 
CPUMotherboardGraphicsRAM
Intel I7-5930K EVGA X99 Classified EVGA SC GTX980Ti x 3 Crucial Ballistix 2400 MHz DDR4 (64GB) 
Hard DriveHard DriveOptical DriveCooling
Samsung PCI M.2 (512GB) Seagate Enterprise HDD (4TB x 8) LG Blu-ray EK Blocks, Pumps and rervoirs 
CoolingCoolingMonitorPower
Hardware Labs GTX 480 Hardware Labs GTX 560 Dell U3011 30" IPS Display x 2 EVGA 1600 Watt 
CaseOtherOther
CaseLabs SMA8 LSI RAID Controller Software: Solidworks, Cinema4D, Octane Render, ... 
CPUMotherboardGraphicsRAM
Intel I7-6700K ASUS Maximus Gene VIII mATX Gigabyte GeForce GTX1070 Mini Crucual Ballistix 2400MHz DDR (64 GB) 
Hard DriveHard DriveHard DriveHard Drive
Samsung V-NAND 950 Pro SSD - 256GB Samsung 850 EVO 1TB SSD (RAID 1) Samsung 850 EVO 1TB SSD (RAID 1) Seagate 2TB Enterprise HDD 
CoolingCoolingOSMonitor
Noctua NH-D9L Low Profile CPU Cooler Gelid Solutions WING 12 UV 120mm Case Fan (2X) Windows 10 Pro ACER Curved 34" Ultrawide 21:9 
PowerCaseOtherOther
Silverstone 600 SFX GOLD Modular PSU CaseLabs Bullet BH4 (Lime) MOD-ONE Black Double-G Case Feet Darkside UV LED Case Lighting 
CPUMotherboardGraphicsRAM
Intel I7-4770K ASUS Maximus VI Impact EVGA Titan GSkill 16 GB DDR3-1600 
Hard DriveCoolingOSCase
Samsung SSD 512MB 840 x 2 (RAID 0) EK Blocks, 280 x 60mm (2)  Windows 8.1 Pro 64 Bit CaseLabs Mercury S3 & Pedestal 
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post #3 of 6
Thread Starter 
Thanks, I sent them a email to see if they can either attach my order to my account, or give me a status update.
post #4 of 6
They should be able to get you taken cared of - KC is great! thumb.gif

For anyone else following this: I know registering can be a PITA, but it does allow you better access to finding out about orders.
Zeus (X99)
(15 items)
 
Green Hornet
(16 items)
 
Toxic
(8 items)
 
CPUMotherboardGraphicsRAM
Intel I7-5930K EVGA X99 Classified EVGA SC GTX980Ti x 3 Crucial Ballistix 2400 MHz DDR4 (64GB) 
Hard DriveHard DriveOptical DriveCooling
Samsung PCI M.2 (512GB) Seagate Enterprise HDD (4TB x 8) LG Blu-ray EK Blocks, Pumps and rervoirs 
CoolingCoolingMonitorPower
Hardware Labs GTX 480 Hardware Labs GTX 560 Dell U3011 30" IPS Display x 2 EVGA 1600 Watt 
CaseOtherOther
CaseLabs SMA8 LSI RAID Controller Software: Solidworks, Cinema4D, Octane Render, ... 
CPUMotherboardGraphicsRAM
Intel I7-6700K ASUS Maximus Gene VIII mATX Gigabyte GeForce GTX1070 Mini Crucual Ballistix 2400MHz DDR (64 GB) 
Hard DriveHard DriveHard DriveHard Drive
Samsung V-NAND 950 Pro SSD - 256GB Samsung 850 EVO 1TB SSD (RAID 1) Samsung 850 EVO 1TB SSD (RAID 1) Seagate 2TB Enterprise HDD 
CoolingCoolingOSMonitor
Noctua NH-D9L Low Profile CPU Cooler Gelid Solutions WING 12 UV 120mm Case Fan (2X) Windows 10 Pro ACER Curved 34" Ultrawide 21:9 
PowerCaseOtherOther
Silverstone 600 SFX GOLD Modular PSU CaseLabs Bullet BH4 (Lime) MOD-ONE Black Double-G Case Feet Darkside UV LED Case Lighting 
CPUMotherboardGraphicsRAM
Intel I7-4770K ASUS Maximus VI Impact EVGA Titan GSkill 16 GB DDR3-1600 
Hard DriveCoolingOSCase
Samsung SSD 512MB 840 x 2 (RAID 0) EK Blocks, 280 x 60mm (2)  Windows 8.1 Pro 64 Bit CaseLabs Mercury S3 & Pedestal 
  hide details  
Reply
Zeus (X99)
(15 items)
 
Green Hornet
(16 items)
 
Toxic
(8 items)
 
CPUMotherboardGraphicsRAM
Intel I7-5930K EVGA X99 Classified EVGA SC GTX980Ti x 3 Crucial Ballistix 2400 MHz DDR4 (64GB) 
Hard DriveHard DriveOptical DriveCooling
Samsung PCI M.2 (512GB) Seagate Enterprise HDD (4TB x 8) LG Blu-ray EK Blocks, Pumps and rervoirs 
CoolingCoolingMonitorPower
Hardware Labs GTX 480 Hardware Labs GTX 560 Dell U3011 30" IPS Display x 2 EVGA 1600 Watt 
CaseOtherOther
CaseLabs SMA8 LSI RAID Controller Software: Solidworks, Cinema4D, Octane Render, ... 
CPUMotherboardGraphicsRAM
Intel I7-6700K ASUS Maximus Gene VIII mATX Gigabyte GeForce GTX1070 Mini Crucual Ballistix 2400MHz DDR (64 GB) 
Hard DriveHard DriveHard DriveHard Drive
Samsung V-NAND 950 Pro SSD - 256GB Samsung 850 EVO 1TB SSD (RAID 1) Samsung 850 EVO 1TB SSD (RAID 1) Seagate 2TB Enterprise HDD 
CoolingCoolingOSMonitor
Noctua NH-D9L Low Profile CPU Cooler Gelid Solutions WING 12 UV 120mm Case Fan (2X) Windows 10 Pro ACER Curved 34" Ultrawide 21:9 
PowerCaseOtherOther
Silverstone 600 SFX GOLD Modular PSU CaseLabs Bullet BH4 (Lime) MOD-ONE Black Double-G Case Feet Darkside UV LED Case Lighting 
CPUMotherboardGraphicsRAM
Intel I7-4770K ASUS Maximus VI Impact EVGA Titan GSkill 16 GB DDR3-1600 
Hard DriveCoolingOSCase
Samsung SSD 512MB 840 x 2 (RAID 0) EK Blocks, 280 x 60mm (2)  Windows 8.1 Pro 64 Bit CaseLabs Mercury S3 & Pedestal 
  hide details  
Reply
post #5 of 6
Though the cases are great, I'm not sure you'll be all that impressed by the order tracking. Mine didn't show progress on anything until the day it shipped. They may be looking at improving their manufacturing / tracking platform to give more detail but my experience is that it just isn't worth looking at currently.

Your case will come once they get caught up. But it may never update on the site.
post #6 of 6
Quote:
Originally Posted by Master Chicken View Post

Though the cases are great, I'm not sure you'll be all that impressed by the order tracking. Mine didn't show progress on anything until the day it shipped. They may be looking at improving their manufacturing / tracking platform to give more detail but my experience is that it just isn't worth looking at currently.

Your case will come once they get caught up. But it may never update on the site.

I know, it's not great frown.gif We have a hosted shopping cart and they failed to realize that things happen during the ordering process. No amount of cajoling/complaining will get them to change that. Our only choice is to move onto version 3.0 with a lot of custom coding, but that will be a big step. I pretended that I could do i myself (as a former developer), but reality finally set in and I realized that wasn't possible - not if I was going to run the business at the same time rolleyes.gif Another thing on the schedule to do...
Zeus (X99)
(15 items)
 
Green Hornet
(16 items)
 
Toxic
(8 items)
 
CPUMotherboardGraphicsRAM
Intel I7-5930K EVGA X99 Classified EVGA SC GTX980Ti x 3 Crucial Ballistix 2400 MHz DDR4 (64GB) 
Hard DriveHard DriveOptical DriveCooling
Samsung PCI M.2 (512GB) Seagate Enterprise HDD (4TB x 8) LG Blu-ray EK Blocks, Pumps and rervoirs 
CoolingCoolingMonitorPower
Hardware Labs GTX 480 Hardware Labs GTX 560 Dell U3011 30" IPS Display x 2 EVGA 1600 Watt 
CaseOtherOther
CaseLabs SMA8 LSI RAID Controller Software: Solidworks, Cinema4D, Octane Render, ... 
CPUMotherboardGraphicsRAM
Intel I7-6700K ASUS Maximus Gene VIII mATX Gigabyte GeForce GTX1070 Mini Crucual Ballistix 2400MHz DDR (64 GB) 
Hard DriveHard DriveHard DriveHard Drive
Samsung V-NAND 950 Pro SSD - 256GB Samsung 850 EVO 1TB SSD (RAID 1) Samsung 850 EVO 1TB SSD (RAID 1) Seagate 2TB Enterprise HDD 
CoolingCoolingOSMonitor
Noctua NH-D9L Low Profile CPU Cooler Gelid Solutions WING 12 UV 120mm Case Fan (2X) Windows 10 Pro ACER Curved 34" Ultrawide 21:9 
PowerCaseOtherOther
Silverstone 600 SFX GOLD Modular PSU CaseLabs Bullet BH4 (Lime) MOD-ONE Black Double-G Case Feet Darkside UV LED Case Lighting 
CPUMotherboardGraphicsRAM
Intel I7-4770K ASUS Maximus VI Impact EVGA Titan GSkill 16 GB DDR3-1600 
Hard DriveCoolingOSCase
Samsung SSD 512MB 840 x 2 (RAID 0) EK Blocks, 280 x 60mm (2)  Windows 8.1 Pro 64 Bit CaseLabs Mercury S3 & Pedestal 
  hide details  
Reply
Zeus (X99)
(15 items)
 
Green Hornet
(16 items)
 
Toxic
(8 items)
 
CPUMotherboardGraphicsRAM
Intel I7-5930K EVGA X99 Classified EVGA SC GTX980Ti x 3 Crucial Ballistix 2400 MHz DDR4 (64GB) 
Hard DriveHard DriveOptical DriveCooling
Samsung PCI M.2 (512GB) Seagate Enterprise HDD (4TB x 8) LG Blu-ray EK Blocks, Pumps and rervoirs 
CoolingCoolingMonitorPower
Hardware Labs GTX 480 Hardware Labs GTX 560 Dell U3011 30" IPS Display x 2 EVGA 1600 Watt 
CaseOtherOther
CaseLabs SMA8 LSI RAID Controller Software: Solidworks, Cinema4D, Octane Render, ... 
CPUMotherboardGraphicsRAM
Intel I7-6700K ASUS Maximus Gene VIII mATX Gigabyte GeForce GTX1070 Mini Crucual Ballistix 2400MHz DDR (64 GB) 
Hard DriveHard DriveHard DriveHard Drive
Samsung V-NAND 950 Pro SSD - 256GB Samsung 850 EVO 1TB SSD (RAID 1) Samsung 850 EVO 1TB SSD (RAID 1) Seagate 2TB Enterprise HDD 
CoolingCoolingOSMonitor
Noctua NH-D9L Low Profile CPU Cooler Gelid Solutions WING 12 UV 120mm Case Fan (2X) Windows 10 Pro ACER Curved 34" Ultrawide 21:9 
PowerCaseOtherOther
Silverstone 600 SFX GOLD Modular PSU CaseLabs Bullet BH4 (Lime) MOD-ONE Black Double-G Case Feet Darkside UV LED Case Lighting 
CPUMotherboardGraphicsRAM
Intel I7-4770K ASUS Maximus VI Impact EVGA Titan GSkill 16 GB DDR3-1600 
Hard DriveCoolingOSCase
Samsung SSD 512MB 840 x 2 (RAID 0) EK Blocks, 280 x 60mm (2)  Windows 8.1 Pro 64 Bit CaseLabs Mercury S3 & Pedestal 
  hide details  
Reply
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