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[ArsTechnica] CenturyLink charges data overage fees, may disconnect “excessive” users - Page 5

post #41 of 67
Quote:
Originally Posted by lightsout View Post

I could never hit a limit with century link. They are my only option and my top speed is 1.5mbps. Yes thats right, its pretty sad coming from 60mbps and 100 before that. Only other option is satellite.

I know that pain. But satellite is barely better at all. The speed not bad if you are not gaming, but the 20GB cap I have sucks major. It either that....or dail up. mad.gif

Data caps of any kind just sucks. Just sucks more when it is so small.
     
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post #42 of 67
Yeah that's why I won't go with satellite. Couldn't deal with that tiny cap. Steam a couple movies and you've hit it
Quote:
Originally Posted by Ithanul View Post

Quote:
Originally Posted by lightsout View Post

I could never hit a limit with century link. They are my only option and my top speed is 1.5mbps. Yes thats right, its pretty sad coming from 60mbps and 100 before that. Only other option is satellite.

I know that pain. But satellite is barely better at all. The speed not bad if you are not gaming, but the 20GB cap I have sucks major. It either that....or dail up. mad.gif

Data caps of any kind just sucks. Just sucks more when it is so small.
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post #43 of 67
Quote:
Originally Posted by Insan1tyOne View Post

As someone who lives in an apartment complex that has an "exclusive deal" with CenturyLink that only offers a maximum connection of 40 down / 5 up I would have to say that this makes me dislike them even more. Their customer service isn't great and they charge quite a bit for sub-par connection speeds with terrible pings. Living in a capital city you wouldn't think it would be hard to get a good ISP but you would be surprised...

- Insan1tyOne redface.gif

Be careful of these things. I learned while working in a call center that 90% of these "exclusive" deals that tenants hear from landlords and such are made up. They usually have a deal with the company who owns the building and so the building owners try to push this one ISP. If both providers use Cable, theres a good chance that if theres another service provider in the area on cable as well, you can have it installed. So check with the other company(s) first.

This isn't true all the time, my current building says they can only do Eastlink, but I can get Bell but only with DSL, as they did not run fiber to my building. And I am personally using a wholeseller by the name of CityWide Communications that uses Eastlinks lines/service anyway, but there were a few others I could get service from as well, despite being told my building can only get service from Eastlink, and no1 else, as only Eastlink had lines to the building. And sure, my wholeseller is Eastlink, so technically true for that part, but Bell uses DSL, and could hook me up, and there are 3 other companies getting service not from Eastlink who could hook me up... so yea... be careful and take those kinds of things with a grain of salt, they are often BS.

Oh and TY to PostalTwinkie for clearing up my misunderstanding with the ptp service, I clearly had no clue what it was tongue.gif
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post #44 of 67
*snip* (Click to show)
Quote:
Originally Posted by AcEsSalvation View Post

FYI, those contracts are illegal. If there is another provider that can hook up to your apartment but have been told no by the complex, you can let the city/county know and the ISPs will have to open it up for you.
Quote:
Originally Posted by Fuell View Post

Be careful of these things. I learned while working in a call center that 90% of these "exclusive" deals that tenants hear from landlords and such are made up. They usually have a deal with the company who owns the building and so the building owners try to push this one ISP. If both providers use Cable, theres a good chance that if theres another service provider in the area on cable as well, you can have it installed. So check with the other company(s) first.

This isn't true all the time, my current building says they can only do Eastlink, but I can get Bell but only with DSL, as they did not run fiber to my building. And I am personally using a wholeseller by the name of CityWide Communications that uses Eastlinks lines/service anyway, but there were a few others I could get service from as well, despite being told my building can only get service from Eastlink, and no1 else, as only Eastlink had lines to the building. And sure, my wholeseller is Eastlink, so technically true for that part, but Bell uses DSL, and could hook me up, and there are 3 other companies getting service not from Eastlink who could hook me up... so yea... be careful and take those kinds of things with a grain of salt, they are often BS.

I appreciate the informative comments everyone, but yes I am aware that "location specific" contracts between ISPs and contractors / landlords are illegal, it is just a matter of whether or not I want to make my landlord very "displeased" with me as a tenant or not. Realistically I am fine with the connection speeds I am receiving, although it would be nice if I could get a bit more.

The two real gripes that I have with CenturyLink are: (Click to show)
1. They force you to either rent (or buy for $100) this really crappy Modem / Router combo before you can get your service going. (Not a super big deal as I have my Linksys WRT1900ACS doing the actual routing now.)

and

2. They only wired one (out of 4) jacks in my apartment to transfer data (DSL), the rest are only wired to transfer phone. So, I am currently stuck with my modem / router out in the main room and no wired connection to my desktop / gaming rig. I have had multiple CenturyLink "Technicians" out to my property to try and get the wiring fixed but all they say is "yeah it looks good, all the jacks are wired." (I am gearing up to correct the wiring myself this coming week so I do not have to deal with their incompetence any longer and so that I can get my gaming machine back online! It has been about 30 days and I am just tired of playing their mind-games.)

Other than those two things I don't really have any huge desire to move to a different ISP, if the data caps become a problem though, you can be sure that I will be going out of my way to get a better ISP in here to serve me.

P.S. - Here is a picture of what the crappy wiring job in my apartment currently looks like:



(Notice how only the blue/white pairs on the line going to the main room are hard-wired to the main line (yellow) coming into the apartment, and how all other blue/white pairs are left disconnected? They used Cat5e cable so the blue/white pair is the only pair that transfers data.)

- Insan1tyOne thumb.gif
Edited by Insan1tyOne - 7/30/16 at 3:31pm
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post #45 of 67
It's the same situation in my house, only 1 phone jack works with DSL. I have to use powerline network adapter to get data to my main PC. While it's not as fast as Cate5e, it's faster than wireless N and more stable.
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post #46 of 67
CenturyLink is a joke. My sister has fiber available from them where she is at. The scheduled install date was missed 3 times. 3rd week out and 5 calls later she just told them they can cancel and send her a shipping label to return the equipment t that was mailed, or have the imaginary tech pick it up whenever there is one im the area, and to cancel her account setup. She had charter out in 3 days toget set up, and she had charter running before a CenturyLink manager could call her back to try to save the account, and a CenturyLink tech still came out to her house and he didn't know it was cancelled. Lol we had to tell him!! At least he took their equipment. That was like a week after charter had been setup already.
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post #47 of 67
We use to have this in Australia (but far more expensive... sometimes up to $100/GB) but ISPs phased it out years ago in favour of crippling connection speeds. Considering we're a technological backwater it's surprising to see the USA is going down this route after we've moved on, even if it's no where near as bad.
    
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post #48 of 67
I had a similar issue with Bell years ago... well Aliant, who was bought out by Bell here. I kept trying to switch my service to them and they kept messing it up. After a few weeks I canceled as well and about a month later they started sending me bills for the equipment I didn't return. They sent me a bunch of stuff all in a few days and threatened to send me to collections. I tried calling the number left on the papers and no1 ever answered, left multiple messages.

By the time they finally called me back the manager said we would have to resolve the issue during that phone call or my account would be sent for collections. I then explained to the woman that I never had an account actually set up, and I didn't even get the equipment because when it finally arrived via mail almost a week after my account was canceled, I refused the package to have it return to sender. About 10 minutes on hold and she came back having talked to their warehouse staff who found the equipment. She was completely rude about it to and didn't even offer an apology for the threats and rudeness of their employees. I was baffled at how incompetent and careless they could be. If they had filed that into collections it would have likely taken much longer to resolve, and my credit would have been impacted as a result.

These companies don't give a darn about anything, and the managers seem to care less than anyone else it seems... Granted, not all companies are like this. My new ISP is quite nice, despite being a wholeseller of a not so great service, they are helpful and courteous whenever I have issues. And I get their service for almost half the price I'd pay for service from Eastlink, who my ISP gets their service from.

I don't know what I'd do with a datacap, especially considering how low they are in Canada in area's that have them. When I worked for Bell a few years ago they started off with 20GB/month in their $80 month service that you could add unlimited to for $30/month more... crazy. I'm paying $55 after taxes/fees for my unlimited connection now, granted, its only 40 down and 2 up, but it does the job for now. Last time I actually measured my data useage I used between 1 and 2TB a month... I wouldn't survive on a low cap. (low to me being under 750GB/month)
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post #49 of 67
Quote:
Originally Posted by awdrifter View Post

It's the same situation in my house, only 1 phone jack works with DSL. I have to use powerline network adapter to get data to my main PC. While it's not as fast as Cate5e, it's faster than wireless N and more stable.

Whoa whoa whoa, this is the first time I have ever heard of a "powerline network adapter". After doing some quick research this sounds like a way easier method to get my desktop PC up and running with comparable speeds as if I just re-did the wiring in my apartment. Plus my building was built in 2013, so the wiring should be quality enough to support a powerline network adapter... This is very interesting, I had no idea something like this was even possible.

Do you get horrible ping times when using a device like this, or is it similar to what you would get if you were on Wi-Fi?

- Insan1tyOne thumb.gif
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post #50 of 67
Quote:
Originally Posted by PostalTwinkie View Post

Can you do this as a means to resell the connection you are trying to extend? No, that would get it shutdown in a hurry by the provider. However, to do it for completely personal use is perfectly fine and legal. As you are just creating a wireless LAN that is private, and falls outside their responsibility.
Let's say you live up in the hills, or out in the plains, just somewhere beyond the service area of a cable or fiber provider. Although you are outside of their service area, if you can see a location in that service area, it is possible to set up a link from that location in town to your home.

One example; a client found an office building that let him rent the literal broom closet, for cheap, something like $50 or $60 a month. Came with 24/7 access to the building, even access to a restroom! He then dropped cable service to that building, and set up a PtP from the roof of it to his place. At the end of it, he lives out in Nowhereville, but pushes over 100 Mbps.

From a management perspective, with only rare/few exception, the entire network from the cable modem back to the customer just acts as a normal LAN.

I was really talking more about a crowd funded lan. So many times there are neighborhoods and developments outside service areas...

I guess it would come down to getting a business line and discussing what you intend to do with the provider ahead of time for that kind of situation.
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