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[Various] Microsoft, Sony, and other companies still use illegal warranty-void-if-removed stickers - Page 3

post #21 of 63
Quote:
Originally Posted by Omega X View Post

I've seen many products with those tamper stickers. I think they still use them because people just don't know any better.

The stickers are usually informational, if you read their actual warranty terms they suggest you not modify it and if you damage it by way of your modification then your warranty is void (in the US at least).

Ex: my MSi laptop has that sticker, but it says right in their terms you can upgrade RAM/HDD/SDD etc but if you damage it doing so you're on your own.
post #22 of 63
Quote:
Originally Posted by Scorpion49 View Post

Quote:
Originally Posted by Omega X View Post

I've seen many products with those tamper stickers. I think they still use them because people just don't know any better.

The stickers are usually informational, if you read their actual warranty terms they suggest you not modify it and if you damage it by way of your modification then your warranty is void (in the US at least)...

Not necessarily. Corsair clearly states that removing any sticker, not just the security sticker, will void the warranty on their PSUs. The even now require that PSUs being returned for warranty repair or replacement have to have all the cables returned as well. Any cables missing or modified? Tough luck, Charlie, the warranty is void. Even though it is illegal, you would have to fight them on it.
     
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post #23 of 63
Quote:
Originally Posted by ghostrider85 View Post

Its the magnusson moss act, it's widely know known in automotive industry. It basically says they can't deny you warranty claim just because you did some modifications and/or tampering. They have to prove that your modification caused the damage to deny your claim.
Quote:
Originally Posted by Lady Fitzgerald View Post

Not necessarily. Corsair clearly states that removing any sticker, not just the security sticker, will void the warranty on their PSUs. The even now require that PSUs being returned for warranty repair or replacement have to have all the cables returned as well. Any cables missing or modified? Tough luck, Charlie, the warranty is void. Even though it is illegal, you would have to fight them on it.

Pretty sure you can find a lawyer that will help you fight them on it if the case actually have a worthwhile payout, the fact that AFAIK those stickers on electronics haven't been challenged in court and ruled in favor of the consumer as a class action case shows that no reasonable lawyer think it is worth a damn to go to court for.
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post #24 of 63
Quote:
Originally Posted by sherlock View Post

Quote:
Originally Posted by ghostrider85 View Post

Its the magnusson moss act, it's widely know known in automotive industry. It basically says they can't deny you warranty claim just because you did some modifications and/or tampering. They have to prove that your modification caused the damage to deny your claim.
Quote:
Originally Posted by Lady Fitzgerald View Post

Not necessarily. Corsair clearly states that removing any sticker, not just the security sticker, will void the warranty on their PSUs. The even now require that PSUs being returned for warranty repair or replacement have to have all the cables returned as well. Any cables missing or modified? Tough luck, Charlie, the warranty is void. Even though it is illegal, you would have to fight them on it.

Pretty sure you can find a lawyer that will help you fight them on it if the case actually have a worthwhile payout, the fact that AFAIK those stickers on electronics haven't been challenged in court and ruled in favor of the consumer as a class action case shows that no reasonable lawyer think it is worth a damn to go to court for.

It would cost you more to talk to a lawyer than the PSU would be worth, let along take the case to court (unless you can get the court to award legal expenses; the problem with going for legal expenses is, if you lose, you get to pay the other guy's legal fees). You would have better luck first complaining to the BBB, then, if the BBB fails to get satisfactory resolution (which happens more often than not though I have had some luck with them in the past, file a complaint with the State Attorney General's Offices of the State you live in and the State the plaintiff does business out of (I have successfully filed consumer fraud complaints against a couple of companies, btw).

One possible reason that shysters haven't filed any class action suits yet is they are unaware of the situation.
     
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post #25 of 63
Quote:
Originally Posted by Mrzev View Post

Well, I didnt click on the link, but I did learn something. I did not know those stickers were illegal.

That's just it though, there's nothing that I found in that law that says those stickers are illegal. The law only says they can't void your warranty if you maintain or modify the device in a way that doesn't affect the operation in any way (which is pretty hard to do, honestly). Just putting the tamper stickers on there isn't illegal at all; it would be illegal if the ONLY basis for them denying a warranty claim was that the stickers had been removed, but if you remove the stickers and then break the system board while trying to unplug the optical drive that's on you.
post #26 of 63

Two things:
1. It is not right out illegal. The law does not specify that you are allowed to open and make changes and still allowed for warranty, for example replace motherboard of the xbox but still get warranty on the HDD, just because you want. It has exceptions, rules, and different behaviour and statements.

2. Those articles keeps stating the same law without really understanding it. The law from 1975 they state (and I'm not a US citizen, but I can still read it), also has exclusions which people for some "mysterious" reasons forget to read:
Quote:
such warrantor may not exclude or limit consequential damages for breach of any written or implied warranty on such product, unless such exclusion or limitation conspicuously appears on the face of the warranty; and
aka, the label fully there, and sits on the screws, very conspicuously, that you must not open the product.
Also:
Quote:
Notwithstanding paragraph (1), a warrantor may require, as a condition to replacement of, or refund for, any consumer product under subsection (a), that such consumer product shall be made available to the warrantor free and clear of liens and other encumbrances, except as otherwise provided by rule or order of the Commission in cases in which such a requirement would not be practicable.
Meaning the warrantor can demand that the product will not be damaged, and opening the box by unauthorised hands, doing who knows what, can be considered part of it. After all, a consumer can open the xbox or PS boxes, replace the HDD with a malfunctioned one, or replace parts from old out of warranty xbox, and demand replacement right? But if he opened the box, well...MS can't tell if he replaced or tempered, which means, no warranty.

The law, just like it is guarding consumers, also have exceptions in some way to protect warrantors from fraud.

Unlike some examples in the same articles (which pretty much all say the exact same thing, which means they pretty much just copy-pasted from the same click-bate), the xbox is considered a "black box", which is fully allowed under the law (until the commission stated in the law state otherwise). FCC rules are way too broad, but they also have their own exceptions. There are no specific rules for the xbox or PS or phones, etc etc.
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post #27 of 63
Quote:
Originally Posted by Mrzev View Post

Well, I didnt click on the link, but I did learn something. I did not know those stickers were illegal.

They are not illegal. People are doing their best not to read the laws, and when one person say "illegal", everyone like a parrot stats to mimic it repeating it over and over so the people who have no idea about the law, will believe it.
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post #28 of 63
Quote:
Originally Posted by Majin SSJ Eric View Post

Quote:
Originally Posted by Mrzev View Post

Well, I didnt click on the link, but I did learn something. I did not know those stickers were illegal.

That's just it though, there's nothing that I found in that law that says those stickers are illegal. The law only says they can't void your warranty if you maintain or modify the device in a way that doesn't affect the operation in any way (which is pretty hard to do, honestly). Just putting the tamper stickers on there isn't illegal at all; it would be illegal if the ONLY basis for them denying a warranty claim was that the stickers had been removed, but if you remove the stickers and then break the system board while trying to unplug the optical drive that's on you.
Huh? If the sticker says Warranty Void if Removed or something similar, it is effectively lying, which means it should not be done, technically illegal or not. If they enforce it (and it sounds like many do), there is no doubt it is illegal unless these articles aren't interpreting the law correctly.
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post #29 of 63
does this only apply to USA?
or if warranty is valid in both canada and US then it's fair game in both nations?
     
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post #30 of 63
Uh, ... egocentric idiotic article is moronic and uneducated?

Warranty Void if Removed stickers ARE still valid globally under certain aspects of the warranty. If you open the box and do some work on the board yourself you've lost the workmanship part of the warranty right there. If you install new hardware you've lost the replacement part warranty. In some countries the stickers are still 100% valid.

So.

Give the author the "attendance ribbon" but be sure they're holding their mommy's hand before you leave them!
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