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New Radiator in the mail.. Damaged =( Worth the exchange?

post #1 of 33
Thread Starter 
I purchased a Bitspower Leviathan Slim 360 Radiator from Performance Pc's. I was greeted at my doorstep this afternoon with my package awaiting my arrival. I opened it up, took a look and headed over to the sink and grabbed my distilled water to give it a good flushing. That's when i noticed the dent on the shroud and the dreaded bent fins behind that shroud as you can see in the photo's below. I contacted Performance pc's and supplied pictures. I was contacted later in the day and was told " We have forwarded the information to our rep with Bitspower to see how they would like us to proceed. Please stand by as we await their response." This upset's me for 1 because I purchased my Radiator from Performance PC's, not Bitspower. I feel I should be taken care of by PPC's and then they can be reimbursed by Bitspower for supplying a defective unit, in my profession that's how we handle things when customers come back with defective product that we supplied from another vendor.. Enough of my ranting. I feel that this amount of bent fins and due to their location I dont think I will really see a decrease in performance, even up to a degree. I leak tested it and nothing was punctured. So what do you guys think? Should I still use it or better to just wait and see how this plays out? I was committed to getting this done by the end of the week but we will see.




UPDATE :: : :I just want to update and say that Performance-pcs.com has come back to me after I sent a long email explaining why I thought i was being treated unfairly and they have made things right. Just goes to show speaking your mind can make a change. Thanks Chris @ PPC
Edited by fbmowner - 8/17/16 at 4:27pm
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post #2 of 33

I would use it and wait and see. Performance PC's can't just assume that Bitspower will accept a return from them and then reimburse them.

 

Edit: Don't get me wrong though, I would be very unhappy with it because I have a very strong preference for things to be perfect.


Edited by TwoCables - 8/15/16 at 7:19pm
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post #3 of 33
I would use it as well, even just the hassle of shipping it back would probably not be worth the performance difference.

Definitely an unhappy experiance but it that level of damage isn't going to hurt your build.
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post #4 of 33
Don't use it unless you paid a discounted price for damaged merchandise. Dealing with PPC is difficult enough when something is wrong and the product is in new condition.
They need to exchange it if you're still willing to work with them. Otherwise they need to refund you and cover return shipping for sending you the wrong product.
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post #5 of 33
Probably you can remove the dent with this method ... from my grandpa biggrin.gif, the idea is to create a slide hammer that is used on auto body shops to remove dents



You need a hammer head, a piece of wood that go freely throgh the hammer head hole, then put a washer with a screw at one end of the wood, attach the radiator to something solid, glue one end of the wood to the dent with superglue or some strong epoxy glue and then hit hard the head agains the washer. thumb.gif

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post #6 of 33
Your signature is a good match for that advice. I'd be cautious about damaging the water channels that way though. If at all possible I'd RMA that radiator. Won't hurt contacting PPCs with the issue.
post #7 of 33
Thread Starter 
So Performance-PC has notified me that that rad is now @ end of life and is no longer available and either I can send the item back ( I PAY SHIPPING ) and they will give me a different rad (which i also pay shipping on) (which i cant use) , or full store credit when the item is received and reviewed by BP or if I want a refund back to my debit card, i will be charged a 20% fee of the total amount..... This is absolutely outrageous. To punish ME because THEY sent me a damaged product is absurd and not how a business should treat a customer. If this situation happened at my work place we would immediately send the customer a replacement with a window of time to send the defective unit back at our cost and we would then deal with the manufacturer and certainly not charge the customer anymore than they have already spent on the item WE supplied them... Outrageous, and I buy lots of things online and have returned plenty of items that were defective or wrong in general and I have NEVER been back charged and been responsible for shipping of both items I can honestly say yes I am very pissed and upset and I am raging but honestly.... This is unacceptable and I will no longer be a customer of Performance PC's.. I will just use the rad and move on to my next step if my build... Good day sir's.
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post #8 of 33

How can they send you a replacement if one doesn't exist? Bitspower probably doesn't have any more of these at all and would only be able to repair it (which, honestly, might not be worth it due to the shipping charges and the wait time). Is it possible to contact Bitspower directly?

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post #9 of 33
is there even a louver over there for coolant to pass through?
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post #10 of 33
Thread Starter 
Quote:
Originally Posted by TwoCables View Post

How can they send you a replacement if one doesn't exist? Bitspower probably doesn't have any more of these at all and would only be able to repair it (which, honestly, might not be worth it due to the shipping charges and the wait time). Is it possible to contact Bitspower directly?

The point is not about getting an exact replacement, its that regardless what I choose to do besides use it or keep it, will end up costing me money when I did nothing wrong.
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