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New Radiator in the mail.. Damaged =( Worth the exchange? - Page 2

post #11 of 33
Quote:
Originally Posted by fbmowner View Post

The point is not about getting an exact replacement, its that regardless what I choose to do besides use it or keep it, will end up costing me money when I did nothing wrong.

Yep exactly what you said... sounds like a good reason to never use that vendor again.

It's been added to my blacklist, that's for sure.
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post #12 of 33

I get that, but as they said, this is a discontinued product. It sounds to me like Bitspower would only be able to repair this and that always means the customer pays for the shipping.

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It's a computer!
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post #13 of 33
Thread Starter 
Quote:
Originally Posted by TwoCables View Post

I get that, but as they said, this is a discontinued product. It sounds to me like Bitspower would only be able to repair this and that always means the customer pays for the shipping.


Indeed.. i purchased from performance pc and peformance pc purchased that part from bitspower and i received it damaged. Ppc offered different model as a replacment after i pay to ship it back and would then also have to pay shipping on the replacment .
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post #14 of 33
Quote:
Originally Posted by fbmowner View Post


Indeed.. i purchased from performance pc and peformance pc purchased that part from bitspower and i received it damaged. Ppc offered different model as a replacment after i pay to ship it back and would then also have to pay shipping on the replacment .

 

I would imagine though this wouldn't be the case if Bitspower were still making these but were just out of stock at the moment with a long backorder. Y'know what I mean? Maybe I'm wrong, I don't know, but I am just guessing that the fact it's discontinued might be forcing them to be like this.

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It's a computer!
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post #15 of 33
IMO the best advice is to send it back and get in-store credit.
post #16 of 33
Thread Starter 
Quote:
Originally Posted by cmpxchg8b View Post

IMO the best advice is to send it back and get in-store credit.

Than I'll be out 20+ dollars from shipping the return and receiving whatever I decided to order with my store credit. I will not be refunded my shipping cost.
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post #17 of 33
And if not, you're stuck with damaged radiator, which may have obstructed flow through the squished channel, and may develop leak later on. And just does not look good. It sucks either way, but losing $20+ is a lesser evil in this case.
post #18 of 33
I'd definitely return it, or open a complain to UPS / FedEX / DHL / usps / or whatever parcel service used for a refund.

by default most of those Services have included warranty of up to $100 for damaged parcels.

If both you and performance PC open a complain to the parcel service, they should paid for the damage.
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post #19 of 33
Customer satisfaction should be top priority with any company.
I feel the solution they offered you stinks. Why should it cost the customer more money to get a damaged part replaced? Not cool at all.
I would use the radiator but I would never buy from them again Period!
They are now on my black list.
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post #20 of 33
Is there any chance you paid through paypal?
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