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[Sponsored] Logitech G Pro Gaming Mouse Review - by Ino - Page 179

post #1781 of 3556
Quote:
Originally Posted by xSociety View Post

Yea, I can't go 20 seconds without accidentally clicking RMB. I get that some buttons are more sensitive than others, but this is way too sensitive. I also find the flat sides of the G303 where my thumb goes to be more comfortable.

Edit: And one more thing, I can't find anyway to have multiple profiles with the G Pro, I even reinstalled the software downloaded right from the G Pro page. I have to be able to have at least 2 profiles. A desktop profile where my side buttons are for volume, and another for gaming where the buttons can be programmed. mad.gif

You have to select the home button then switch from internal profile to profiles on the pc. Then you can create multiple. I dont know if you can save multiple internally though. I dont care for that tbh, just need one.
post #1782 of 3556
Quote:
Originally Posted by NovaGOD View Post

I would do it if i bought it from amazon or local shops so RMA would not be an issue, its a nightmare to deal with logitech support. When they finally responded to one of my support tickets in which i included a video of the problem(g403 scroll wheel rattle) they replied to me that they need another video with the problem also with visible S/N and a handwritten note (lol). This is a big joke, can't wait to be done with them and never buy anything from their web shop..

Also they replied to another support ticket to return one of my g pros, they asked for my address/personal details and then they told me i'll receive a ups email to return it, hope at least one of my cases goes smoothly..tongue.gif

I was told I was getting a UPS label 3 days ago after contacting them 5 times. I gave up today and just sold it on ebay. The time waste is simply not worth the £10 or whatever I lost selling it. Cpate if reading Logitech policy on returns seems great still but the actual system is terrible. Emails and support tickets unanswered etc.If Logitech have cut staff so much that they no longer can provide decent service may I suggest that its all just switched to automated and RMA can just be done via the website account.
post #1783 of 3556
^^ Why I always order from Amazon.
Enthoo Luxe
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Enthoo Luxe
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post #1784 of 3556
Quote:
Originally Posted by Sencha View Post

I was told I was getting a UPS label 3 days ago after contacting them 5 times. I gave up today and just sold it on ebay. The time waste is simply not worth the £10 or whatever I lost selling it. Cpate if reading Logitech policy on returns seems great still but the actual system is terrible. Emails and support tickets unanswered etc.If Logitech have cut staff so much that they no longer can provide decent service may I suggest that its all just switched to automated and RMA can just be done via the website account.
They told me today that i'll receive a ups label in the next 48 hours to return one of my g pros, let's see.

Regarding the G403 RMA they asked me to upload videos to continue with the process, they want a video that shows the S/N on the mouse itself(which in my case it's different than the S/N on the package on both g403 and g pro, idk if this is normal) a handwritten note of my case number(needs to be present on the video) and showcase the problem, all of this and i might receive one with the same problem. biggrin.gif This is the last video i sent them i find this whole thing to process a simple RMA ridiculous tbh.

If i dont receive a ups label soon i'll just give up take the loss and lesson learned. thumb.gif
coffee time..
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coffee time..
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post #1785 of 3556
About those LMB and RMB clicks, I experimented with the kitchen scale right now and put the mouse on it to test the clicks. I get 38g for LMB and 44g for RMB in the two spots where my finger tips normally are. I compared this with my G303, and for that one it's 47g and 48g.

About how I tried to measure this, I just put the mouse on the scale, set the scale to zero, then very slowly pressed down on the buttons. I looked for the highest pressure I can manage without the buttons clicking.

A big problem trying to measure this is that the numbers are very different when moving forwards and backwards on the buttons. In my preferred spot for my fingertips, the numbers were around 40g, but at the very front it goes to as low as 25g while in the back it's 95g for LMB and 105g for RMB.
post #1786 of 3556
Now I remember why I'm not gonna bother until these things hit retail.
post #1787 of 3556
Quote:
Originally Posted by Sencha View Post

I was told I was getting a UPS label 3 days ago after contacting them 5 times. I gave up today and just sold it on ebay. The time waste is simply not worth the £10 or whatever I lost selling it. Cpate if reading Logitech policy on returns seems great still but the actual system is terrible. Emails and support tickets unanswered etc.If Logitech have cut staff so much that they no longer can provide decent service may I suggest that its all just switched to automated and RMA can just be done via the website account.

It's nothing new so I would hope boss man Pate knows about their web store flaws. I went through something similar back when I pre-ordered the G302 nearly two years ago now.

Call #1 - Nobody answered during business hours.

Cal l#2 - Someone finally answered but hung up on me shortly after.

Call #3 - Was told a prepaid slip would be emailed to me. No slip for a week. I replied to Logitechs satisfation email telling them that I still hadn't received the packaging slip and was then asked to call and ask for a return again instead of just sending me the slip.

Call #4 - Required me to sit on hold for ten minutes but the return process was finally complete.
post #1788 of 3556
Quote:
Originally Posted by xSociety View Post

^^ Why I always order from Amazon.
^+100 - this. After this last experience with returning my G Pro (which I managed to finally get assistance by chat), I'm never ordering directly from Logitech again. Why sell items at premium prices with mediocre customer support to back it up?

Amazon = Get a replacement (new) or refund in less than 3 days
Logitech = Get customer service in almost 3 WEEKS (I'm not exaggerating)

rolleyes.gif
post #1789 of 3556
Hm, ordered me a paracord to replace the cable on the G Pro. So sad to have a mouse that is held back by such a small thing, no way smile.gif

Now someone just has to make some better mousefeet so I can open this thing up (always ruins the feet for me, even when careful).
post #1790 of 3556
Just ordered a paracord.

Does anyone have tips on how to not mess up the mouse feet and how to reapply them? Are there any other tips or things I should be aware of before I open the mouse up?
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