Originally Posted by ncck
Refunds and RMA are easy but the support reps have no idea what they're talking about if you try to ask an actual question.. it's a copy paste FAQ and beyond that they give up. If I need to return or refund then in satisfied cause it's very quick and easy
Ah good ole first line/second line/... where the first guy just inputs crap and all the good ones eventually move up the ladder.
I have to do plenty of RMA's at work for computers and laptops and even those can differentiate heavily. Best one imo is actually Acer & Microsoft. Worst experiences were brands like Samsung, Toshiba, ... HP is middle ground, their system is efficient, requires e-mailing, but the repairs themselves are often sub-par.
Microsoft has a process that doesn't involve any human interaction but the system itself gives you plenty of clear updates letting you know in what "phase" of the RMA or repair your Surface device is at. Acer requires a phone call but they're quick and efficient. If the part is non vital such as RAM or a HDD, they send it to us, we swap it out and send back the broken part in the box with a new UPS stamp.
TIP if you ever have to do RMA work like that, alway and I do mean ALWAYS, check the spare hard drive the manufacturer sends you or replaces. The amount of times I had brands send me a broken refurbished HDD in exchange for the other one is excessive. This is where brands like Samsung/Toshiba/... tend to excel at... in a bad way Edited by CorruptBE - 8/17/16 at 3:59pm