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Brand New Corsair AX1500i DOA

post #1 of 24
Thread Starter 
Finally received my brand new AX1500i today. Plugged in mains cable and pressed the self test. Green light illuminates and fan spins up. Great.

Put it in the case. Connect everything up. Press the power button and nothing.

Turn standby switch on back of PSU off then on. The fan ticks and that is it.

Remove every cable and PSU from case. Connect the mains power cable only. Press self test, get green light and fan spins up. HHHMMMMM.

Connect 24 pin cable and put cable into my PSU tester. Get fail light, with only 5v recording an indication. All other voltages fail.

Finally came back to Corsair after using a Seasonic 1250X for the new build. Just my luck.

Any ideas? I suppose I now have to RMA.

P.S. The Seasonic tests perfectly with the PSU tester.
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post #2 of 24
Definitely RMA. The self test is still part of the PSU so makes sense that that element could be faulty too. My experience with Corsair RMA is that it's not awful (faulty RAM a few years ago) but it can take a while (couple of weeks if memory serves).
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post #3 of 24
Why did you even get a 1500 watt PSU for a system with a single video card that does draws less then 400 watts?
Talk about overkill

But send it back for RMA there is not much else you can do.
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post #4 of 24
Thread Starter 
Quote:
Originally Posted by shilka View Post

Why did you even get a 1500 watt PSU for a system with a single video card that does draws less then 400 watts?
Talk about overkill

But send it back for RMA there is not much else you can do.

shilka, my system specs are probably not up to date, but probably still overkill anyway.

Current specs are:

SLI 980's overclocked, 5960X overclocked, D5 pump, Asus RVE etc.

One of the main reasons was a lack of "issues" or fault posts during my research. All reviews had excellent results 10/10 from Johnny for example.

The Self test is made without the 24 pin cable and shows a green light, with the fan spinning up. This would indicate a "successful" self test. The self test will not work and is designed not to test with the 24 pin cable from my research.

The PSU tester will only test when the 24 pin cable is attached and "loads" up the PSU. As I mentioned, all but the 5v fails.

Cheers
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post #5 of 24
Quote:
Originally Posted by BelowAverageIQ View Post


Connect 24 pin cable and put cable into my PSU tester. Get fail light, with only 5v recording an indication. All other voltages fail.

Did you have any other cables plugged into the AX1500i, the motherboard or the PSU tester other than the 24-pin? Or was it just the AX1500i, the 24-pin and the PSU tester and nothing else?
post #6 of 24
Thread Starter 
Quote:
Originally Posted by jonnyGURU View Post

Did you have any other cables plugged into the AX1500i, the motherboard or the PSU tester other than the 24-pin? Or was it just the AX1500i, the 24-pin and the PSU tester and nothing else?

Hi Johnny!

I tried with ALL cables plugged in (CPU, PCiE, Molex, Sata etc.) System did not boot. Removed all but the 24 pin initially to test. System did not boot. PSU failed on the tester.

Plugged the above cables back in to test. System did not boot. PSU failed on the initial test. To confirm it is the AX1500i, I then tested my Seasonic 1250x, which I knew was working.

Followed the same methodology with the Seasonic. 24 pin only, then with all cables. My PSU tester checked all outputs, all cables and it passed on all tests.

As I mentioned, the AX1500i passes the self test, green light and fan spins up. As you know, the self test only works with no cables plugged in. Not sure if it is testing main output???
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post #7 of 24
Weird. And all of the cables are marked with "Type 3"?
post #8 of 24
Thread Starter 
Quote:
Originally Posted by jonnyGURU View Post

Weird. And all of the cables are marked with "Type 3"?

Yes sir they are. ALL state type 3 on the connectors.

imbgG0S.jpg

GO4r2OA.jpg

Fr6XvMO.jpg?1
Edited by BelowAverageIQ - 8/18/16 at 4:39pm
W.O.P.R
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post #9 of 24
Damn. That's really strange that it passes the self test but not with a PSU tester plugged into the 24-pin cable. Almost makes me wonder if the 24-pin cable was wired incorrectly. I've heard of that happening before, but only with some of the RMx PSUs which, not only come from a different PSU factory, but the cables are made by a different factory!

Before doing the RMA, see if Corsair can ship you a new Type 3 24-pin cable ASAP. If it still doesn't work, then there's something wrong with the PSU.
post #10 of 24
Thread Starter 
I created a ticket with Corsair. As it was new, Corsair said to send it back to the place of purchase.

Did that. It finally arrived today at PCCG, waiting for them to test and confirm.

At the same time, to minimise down time, I purchased an AX1200i also from PCCG. Received it yesterday. Installed it last night. Self test and PSU test good. System powered up straight away.

Unfortunately it has a buzzing noise only when in 3D game or Benchmark..

Loud enough with the case sides on and system pump at 60% and case fans at 50%

The noise varies with FPS. Definitely not coil whine off the graphics cards. Disabled the cards and put my son's 970 (air) in. Still does it.

It is stated on the Corsair forum that some buzzing/whine is normal................. Also stated (Grey Beard) that for the money it is NOT acceptable. I also tried all the recommendations on the Corsair forums, with disabling "C" states, VSync on/off, Changed the monitor refresh rate etc.

Nothing works.

Dont know what to do sad-smiley-002.gif
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W.O.P.R
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