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I'm having problem with the sound on my headphones , can anyone help ?

post #1 of 8
Thread Starter 
Hello everyone.

I recently noticed a problem with the sound in my headphones (Kingston HyperX Cloud - the first one) where the sound after I plug in my headphones becomes kinda 'muffled' and a little muted (meaning I barely hear something).

After a little experimentation, I noticed that there is a crackling sound when trying to plug in the headphones in the jack port and that the sound muffling I said above apparently happens when the plug is plugged all the way in, and that the sound is back to normal when I pull the plug out very little, but if I do plug it out a little , then I hear static when I'm not doing anything.

I also hear crackle when moving some way the cable too.

I really tried to see if I can fix my problem through Google, but unfortunately since English is not my native language I was having a bit of difficulty finding the solution.

Some of the things I tried are:
- Plug the headphones in other ports (the headphones were always plugged in the control box here:http://media.kingston.com/support/downloads/Cloud_Headset_UserManual.pdf (Page 5)), the back port, the front (chassis) port, the problem is still there, but it seems the sound is WAY more muted/muffled with the control box then directly with other ports.
- Tried blowing out the dust from the plug and ports (didn't try the alcohol method yet where you clean it with very little alcohol both the ports and the plugs) still the same problem.

I really don't know what caused this problem to appear all of a sudden, it was working normally and great one day and then the next one I find myself dealing with some crackling and muffled noises.

If anyone has any suggestions hopefully you can help me.

If anyone needs any additional information which I might have left out simply ask.

Thanks in forward.
post #2 of 8
sounds like broken cable.
Have you tried it without the extension cable?
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Intel Xeon E3-1230v3  MSI Z87-G43 MSI GTX 970 Gaming 4G 16 GB Corsair Vengeance LP 
Hard DriveHard DriveHard DriveCooling
Samsung evo 830 120GB  Samsung evo 840 250GB 2x Samsung Spinpoint F1 Scythe Mugen 4 PCGH ed. 
OSMonitorKeyboardPower
Win 10 Pro x64  Acer Predator XB240HA(G-SYNC) Logitech G410  be quiet! Straight Power E7 580W 
CaseMouseMouse PadAudio
Corsair Carbide Series 300R Logitech G403(w/ paracord) Artisan Shiden Snow White L XSOFT  Soundblaster Z 
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post #3 of 8
Thread Starter 
Hey thuNDa.

Thanks for the reply.

Well I just tested Maid with the Flaxen Hair and other sample music you get with Windows 7 on my family's laptop and the headphones seem to behave normally and there is noticeable muffle when trying on my PC.

However there is sound change when moving my cable so I'm trying to see is the cable faulty.
I'm going to do more testing to see if the crackle and static sounds are there when trying to move the cable or something.
Edited by the_bears - 8/18/16 at 5:41am
post #4 of 8
Thread Starter 
Ok, I think I was wrong with the sound difference between the laptop and my PC, because the sounds still change when I plug out a little the headphone plug out of its port, this is especially noticeable in Starcraft II.

When the plug is pushed all the way in the sounds that plays when the buttons are pressed (in the main menu of the game) are barely heard, but when I pull the plug a little the sound of the buttons are normal like it should be but then there is this annoying static sound which is like a low pitch buzzing in my ears , it makes me feel uncomfortable .

Any suggestions ?

Thanks.
post #5 of 8
Thread Starter 
Anyone able to help ?
post #6 of 8
It will be the cable, there is no help really.
I suggested, that you try it without the extension cable, and if it works then, it's only the extension cable which is broken, where you might get a replacement cable for.
PC
(18 items)
 
  
CPUMotherboardGraphicsRAM
Intel Xeon E3-1230v3  MSI Z87-G43 MSI GTX 970 Gaming 4G 16 GB Corsair Vengeance LP 
Hard DriveHard DriveHard DriveCooling
Samsung evo 830 120GB  Samsung evo 840 250GB 2x Samsung Spinpoint F1 Scythe Mugen 4 PCGH ed. 
OSMonitorKeyboardPower
Win 10 Pro x64  Acer Predator XB240HA(G-SYNC) Logitech G410  be quiet! Straight Power E7 580W 
CaseMouseMouse PadAudio
Corsair Carbide Series 300R Logitech G403(w/ paracord) Artisan Shiden Snow White L XSOFT  Soundblaster Z 
AudioAudio
Sennheiser HD-590 AKG K712 Pro 
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PC
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CPUMotherboardGraphicsRAM
Intel Xeon E3-1230v3  MSI Z87-G43 MSI GTX 970 Gaming 4G 16 GB Corsair Vengeance LP 
Hard DriveHard DriveHard DriveCooling
Samsung evo 830 120GB  Samsung evo 840 250GB 2x Samsung Spinpoint F1 Scythe Mugen 4 PCGH ed. 
OSMonitorKeyboardPower
Win 10 Pro x64  Acer Predator XB240HA(G-SYNC) Logitech G410  be quiet! Straight Power E7 580W 
CaseMouseMouse PadAudio
Corsair Carbide Series 300R Logitech G403(w/ paracord) Artisan Shiden Snow White L XSOFT  Soundblaster Z 
AudioAudio
Sennheiser HD-590 AKG K712 Pro 
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post #7 of 8
Thread Starter 
So RMA right ?
post #8 of 8
yep, seems so.
PC
(18 items)
 
  
CPUMotherboardGraphicsRAM
Intel Xeon E3-1230v3  MSI Z87-G43 MSI GTX 970 Gaming 4G 16 GB Corsair Vengeance LP 
Hard DriveHard DriveHard DriveCooling
Samsung evo 830 120GB  Samsung evo 840 250GB 2x Samsung Spinpoint F1 Scythe Mugen 4 PCGH ed. 
OSMonitorKeyboardPower
Win 10 Pro x64  Acer Predator XB240HA(G-SYNC) Logitech G410  be quiet! Straight Power E7 580W 
CaseMouseMouse PadAudio
Corsair Carbide Series 300R Logitech G403(w/ paracord) Artisan Shiden Snow White L XSOFT  Soundblaster Z 
AudioAudio
Sennheiser HD-590 AKG K712 Pro 
  hide details  
Reply
PC
(18 items)
 
  
CPUMotherboardGraphicsRAM
Intel Xeon E3-1230v3  MSI Z87-G43 MSI GTX 970 Gaming 4G 16 GB Corsair Vengeance LP 
Hard DriveHard DriveHard DriveCooling
Samsung evo 830 120GB  Samsung evo 840 250GB 2x Samsung Spinpoint F1 Scythe Mugen 4 PCGH ed. 
OSMonitorKeyboardPower
Win 10 Pro x64  Acer Predator XB240HA(G-SYNC) Logitech G410  be quiet! Straight Power E7 580W 
CaseMouseMouse PadAudio
Corsair Carbide Series 300R Logitech G403(w/ paracord) Artisan Shiden Snow White L XSOFT  Soundblaster Z 
AudioAudio
Sennheiser HD-590 AKG K712 Pro 
  hide details  
Reply
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Overclock.net › Forums › Components › Sound Cards and Computer Audio › I'm having problem with the sound on my headphones , can anyone help ?