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USB device not showing up but is connected.

post #1 of 12
Thread Starter 
Aquaero 6 pro is what I'm having trouble with.
Can set curve, rpm, control mode, and temp. manually. just it won't do anything.
It shows up in Universal Serial Bus Controllers, went to properties> details> Device instance path> HKEY_LOCAL_MACHINE> SYSTEM>CurrentControlSet> Enum> USB> device instance path> Device Parameters>Ceip- and right below it Properties. Clicked on Ceip and it shows the DWORD double clicked everyone and they all show 0.
Have tried unplugging psu...pulling USB cord, plug psu back in..., plug usb cord in again and restarting pc.
Turned off "turn off usb to save power" or whatever in "power management." Did same to each an every usb listed.
I'm at a loss what to do to get it showing up on screen or to make it work like it should.
OS is Windows 10.
Thanks for any help😁
Edited by silentLightning - 8/19/16 at 2:06pm
post #2 of 12
I can't help too much, it sounds like it's not recognising the device. What I wanted to do was give you a link to a piece of software which may help in diagnosing USB problems.

http://www.nirsoft.net/utils/usb_devices_view.html

It'll let you see everything that is connected in USB, and clear out old entries. It may be worth unplugging, clearing the USB info, then reinstalling?

Hope it's helpful. smile.gif
post #3 of 12
Thread Starter 
Also it says in events that it has been
Started.
Configured.
Device not Migrated.

General
Device status: this device is working properly.
Which is not true or fans would spin up faster or slower.

Details
Value: is a bunch of numbers.
DN driver loaded
DN Driver started
DN Removable
DN NT Enumerator
DN NT Driver.
post #4 of 12
Thread Starter 
quote name="latelesley" url="/t/1609216/usb-device-not-showing-up-but-is-connected#post_25452207"]I can't help too much, it sounds like it's not recognising the device. What I wanted to do was give you a link to a piece of software which may help in diagnosing USB problems.

http://www.nirsoft.net/utils/usb_devices_view.html

It'll let you see everything that is connected in USB, and clear out old entries. It may be worth unplugging, clearing the USB info, then reinstalling?

Hope it's helpful. smile.gif[/quote]

Ok I will try it thanks
post #5 of 12
Thread Starter 
NirSoft software says it is connected but device type is unknown which I assume is not important long as it's connected. So why can't I find it listed anywhere as a device on screen?
post #6 of 12
umm I'm not sure. Can you have a look at what the VendorID and ProductID (VID & PID) are? The computer needs to see these to identify the USB device, and select the appropriate driver. If these aren't showing up (IE showing as 0), it could be a fault with the device.
post #7 of 12
Thread Starter 
Quote:
Originally Posted by latelesley View Post

umm I'm not sure. Can you have a look at what the VendorID and ProductID (VID & PID) are? The computer needs to see these to identify the USB device, and select the appropriate driver. If these aren't showing up (IE showing as 0), it could be a fault with the device.

Ok I had a look and they are all solid 0s. Did 2 restarts after that and haven't checked to see if it's still 0s.
But it's detecting that the aquaero and is plugged in and is working ok now. Got fans on RPM control mode instead of PWM and they seem to be working. So far...

Only thing is.. I can't find the aquaero itself as a device anywhere. Only place I can find any remote hint of it is in the Universal Serial Bus Controller in device manager where it Just shows as " USB composite Device" lol!

The NirSoft link you gave me and I downloaded literally lists it and says aquaero for the name. says it's connected and enabled.
Thank you very much for your help:)
Edited by silentLightning - 8/20/16 at 9:31pm
post #8 of 12
Thread Starter 
Update: the DWORD is the one that is all 0s not the vid/pid, my bad.

The VID and PID are as they should be numbers and letters slashes and so forth
post #9 of 12
yeah, the USB composite device may be it. It means its using a generic driver of sorts, and not a custom one. Many manufacturers don't have the software engineers in house, and just use generic software provided my the manufacturer of whatever chip they use. The VID and PID are hexadecimal numbers, each made up of 4 hex digits (16 bits). It is these that the computer uses to identify a device, and to see if a driver is compatible. I've hacked out drivers in the past to work with devices they don't recognise by adding an entry with the VID/PID of the device I want the driver in for.

That nirsoft software is good, it shows all the parameters coming from the USB device (which is in it's firmware), thats where the Aquaero name is, but the reason it is showing as a USB composite device in device manager, is because it doesn't have a driver with the name programmed in. The device manager name comes from the driver, not the USB firmware.

If you can give me the VID/PID, maybe we could see if there is a proper driver for it?

I also found this handy website just yesterday when I was trying to identify hardware inside a laptop I was reinstalling windows on. I had 4 ? in device manager, where the drivers weren't loaded, and had to identify the hardware from the vid/pid to then go and get the right driver for the chips.

http://pcidatabase.com/index.php

Anyway, I'm glad it seems to be working. Maybe its a case of "if it ain't broke..." biggrin.gif

Take care. smile.gif
post #10 of 12
Thread Starter 
Quote:
Originally Posted by latelesley View Post

yeah, the USB composite device may be it. It means its using a generic driver of sorts, and not a custom one. Many manufacturers don't have the software engineers in house, and just use generic software provided my the manufacturer of whatever chip they use. The VID and PID are hexadecimal numbers, each made up of 4 hex digits (16 bits). It is these that the computer uses to identify a device, and to see if a driver is compatible. I've hacked out drivers in the past to work with devices they don't recognise by adding an entry with the VID/PID of the device I want the driver in for.

That nirsoft software is good, it shows all the parameters coming from the USB device (which is in it's firmware), thats where the Aquaero name is, but the reason it is showing as a USB composite device in device manager, is because it doesn't have a driver with the name programmed in. The device manager name comes from the driver, not the USB firmware.

If you can give me the VID/PID, maybe we could see if there is a proper driver for it?

I also found this handy website just yesterday when I was trying to identify hardware inside a laptop I was reinstalling windows on. I had 4 ? in device manager, where the drivers weren't loaded, and had to identify the hardware from the vid/pid to then go and get the right driver for the chips.

http://pcidatabase.com/index.php

Anyway, I'm glad it seems to be working. Maybe its a case of "if it ain't broke..." biggrin.gif

Take care. smile.gif

Oh ok so the name comes from the driver. will send the numbers once I'm able to and you still feel like checking up on it. I'm all about not fixing what ain't broke lol!
And I've got 3 total of usb composite devices.

Those are some cool handy lil sites
From hardly knowing anything I've learned a lot and it's thanks to ppl like you helping and sharing info. It's been fun and exasperating
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