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Razer Kraken Chroma 7.1 Surround Sound Problems

post #1 of 7
Thread Starter 
So I recently purchased the Razer Kraken Chroma 7.1, I have other Razer products such as a keyboard.

The mic is a USB mic and doesn't have the 2 plugs for mic and sound.

The problem is that I don't have 7.1 surrround with these headphones. I tested it by going in the playback settings in sound and testing the device, I only hear to rings making it stero.

Here is how my playback devices look:

https://gyazo.com/ea7ffcd13bf464b3ba97ab5059558edb

Recording Devices:

https://gyazo.com/f7c33282ec6f426a717499c48060bd23



I calibrated the headset in Razer Synpase. When I calibrate it I do hear the 7.1 surround sample audio they use to calibrate. I also use something called Razer Surround Pro, now the problem is that it doesn't optimize Surround for my headset. Apparently it isn't compatiable but I have a friend who uses it with his Krakens.

Here is Razer Surrond:

http://imgur.com/a/areV6


I just want to know if my 7.1 is working or not. Like I said when I do the test I only hear the 2 rings.
post #2 of 7
It is and it isn't.

The razer krakens are not true 7.1 surround sound headphones. They use software to mimic 7.1 surround sound.


So windows is not going to show 7.1 audio because it literally can only see stereo headphones.

I recommend using something like an actual game or potentially a movie to see if you get 7.1 surround sound.
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Yin&Yang
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post #3 of 7
Simply put, Razer surround downmixes 7.1 into 2.0 audio by default.

I honestly don't know what the 7.1 headphone profiles do, but have you tried any? Even if they don't match your headset, they might still work.


Otherwise, just disable Razer Surround and stick with plain 8 channel output if it sound better to you.
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post #4 of 7
click on "razer kraken 7.1 chroma" instead of "razer surround pro":

http://imgur.com/a/areV6

It just says so there.
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post #5 of 7
Thread Starter 
It's unsupported...
post #6 of 7
Quote:
Originally Posted by Truculent2 View Post

It's unsupported...
Will it not let you use the profile of another 7.1 headset?

Otherwise, like I mentioned, you should disable Razer Surround entirely and make sure Windows is set to 7.1 output.
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post #7 of 7
Quote:
Originally Posted by brucethemoose View Post

Will it not let you use the profile of another 7.1 headset?

Otherwise, like I mentioned, you should disable Razer Surround entirely and make sure Windows is set to 7.1 output.

The headset has only one driver per side(like all regular stereo headphones).
If you set windows to 7.1 and disable razer surround, you will only get 7.1 mixed together to simple stereo(center = L+R, LRR= L, LR=L ect.).

Quote:
Originally Posted by Truculent2 View Post

It's unsupported...

I meant that you click left of "Razer Surrou.." at the bottom, where it also lists your black widow.
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