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New Logitech G403 PRODIGY 107G + 10G - Wire/Wireless - Page 244

post #2431 of 5928
The scroll wheel doesn't make noise if I hold it down, only when I don't touch it does it rattle
post #2432 of 5928
My brothers, you can shift the scroll wheel left to right, and he has the rattle. Mine does not unless i try hard, and does not rattle.

Sent from my SM-N910V using Tapatalk
post #2433 of 5928
Quote:
Originally Posted by ncck View Post

No e-mail back for my RMA request yet..... just praying they don't want me to send it in or else I'll have to deal with the wheel.. no way I'm spending 1-2 weeks without my baby thumb.gif

Why not just buy another one and get a refund on the first?

That's what I did on my G Pro. The Super light RMB made me FTH rarely but enough to get a different one.
post #2434 of 5928
How is G403 feeling in hand compared to G402? G402 sadly had flaws i didint like much but shape/weight was ok, such as stiff and loud middle click, dpi up down+ sniper button placement, stiff cable.
post #2435 of 5928
Quote:
Originally Posted by ncck View Post

The scroll wheel doesn't make noise if I hold it down, only when I don't touch it does it rattle
Ask them to cross-ship, hell even Zowie did that for me, but they don't give you prepaid labels rolleyes.gif
post #2436 of 5928
Quote:
Originally Posted by ncck View Post


No e-mail back for my RMA request yet..... just praying they don't want me to send it in or else I'll have to deal with the wheel.. no way I'm spending 1-2 weeks without my baby thumb.gif
Seriously, you're better off just asking for a refund because the RMA process through Logitech these days take longer! Besides, Amazon has the G403 available again and if you order now, you can nab one and just return it faster if that too has any issues. Logitech's customer service has been quite challenging lately (it's as if the more mice they release, the less easy customer support gets).
post #2437 of 5928
Took me two business days to get a reply. Mouse not registered yet but have an account on the site. USA location. Still the CS that made me a long term buyer.

Some stuff is seriously overblown on here.
post #2438 of 5928
Quote:
Originally Posted by SmashTV View Post

Took me two business days to get a reply. Mouse not registered yet but have an account on the site. USA location. Still the CS that made me a long term buyer.

Some stuff is seriously overblown on here.

dealt with their cs 2 times in the past month.
first time to cancel my order - took roughly a week but ok thats fine.

2nd time to sent back my rattling 403 no answer for 2 weeks now. sent them another message last week no answer yet either.

i dont really want to blame it on the ppl working in the cs since imo the whole system is pretty inefficient when you are dealing with things related to orders.
at this point if i would know where to sent the package to i would just pay the shipping myself with dhl or sth. just to be done with it.
Edited by scardd - 9/26/16 at 1:33pm
post #2439 of 5928
Didn't Logitech downgrade their customer support and decreased their warranties a few years ago?
post #2440 of 5928
In the past year I have had to deal with Logitech CS twice. In both instances I experienced nothing but great, understanding and swift resolution to my issues.
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Old Faithful
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CPUMotherboardGraphicsRAM
Intel Core i7 920 D0 Stepping Quad Core Proces... ASUS P6TD Deluxe X58 LGA1366 DDR3 i7 3PCI-E16 2... EVGA 04G-P4-2766-KR GeForce GTX 760 4GB 256-Bit...  OCZ Gold OCZ3G1600LV6GK 12GB DDR3 6X2GB DDR3-1... 
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