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Windows 10 first boot black screen

post #1 of 5
Thread Starter 
hi all,
bought a new laptop (Lenovo ideapad 305) that has win10 on it,

but after the first boot the windows is somehow stuck either on a loading screen "Just a moment" or on a black screen with only the mouse on it.
searched for many solutions, yet all of them suggest the ability to access windows, something I can not even do yet.

so any help?
    
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Phenom II X6 1055t GIGABYTE 870A-UD3 ASUS EAH 5830 Direct CU Kingmax 1339.4 2GB (X2) 
Hard DriveHard DriveCoolingOS
WD Blue Sandisk SSD Ultra II Tt Contac29 Windows7 64bit Ultimate 
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post #2 of 5
Any sign of trouble and it goes back to the store. Maybe sign of trouble also in the future. No need to troubleshoot when you can just return for a new one.
 
BitoHeaven
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CPUMotherboardGraphicsGraphics
Intel i7 4770k @ 4.5GHz Asus Maximus VI Gene Gigabyte R9 290 @ 1160MHz/1350MHz Gigabyte R9 290 @ 1160MHz/1350MHz 
RAMHard DriveHard DriveOptical Drive
G.Skill Trident X 2X8GB DDR3 2400MHz Samsung 840 PRO 256GB  Seagate Barracuda 7200.14 3TB SATA III 6Gb/s 64... Pioneer Blu-ray Burner 
CoolingOSMonitorMonitor
Liquid Single Loop Triple Radiators Win 7 SP1 Professional x64bit  Nixeus EDG 27" IPS 1440p 144Hz 4ms FreeSync (30... Samsung SynchMaster 24" TN 1200p 60Hz 5ms TFT-L... 
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Logitech G15 EVGA SuperNOVA G2 1300w 80+ Gold Fully Modular  Fractal Design Arc Midi R2 Microsoft Sidewinder X5 
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Allsop Redmond Mouse Pad Cambridge Soundworks 5.1 
CPUMotherboardGraphicsRAM
Intel Core i5-3570K @ 4.6GHz ASRock Z77E-ITX mITX  Sapphire HD 7990 @ 1090MHz/1600MHz G.SKILL Ripjaws 2X4GB DDR3-1600 @ 1866MHz 
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Crucial SSD 128GB mSATA SATA III 6GB  Seagate Barracuda 7200.12 1TB SATA II 32MB 7200RPM LG DVD R/W SATA with LightScribe Corsair Cooling Hydro Series H100 
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Win 7 Professional x64bit Samsung 52" 1080p 60Hz LCD Logitech Wireless K330 Corsair AX850 Gold Fully Modular 
CaseMouseMouse PadAudio
BitFenix Prodigy Mini-ATX Black  Logitech Wireless M215 Corsair Vengeance MM200 Yamaha RX-V681 & PSB/Polk Audio 5.1 
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AMD Athlon II X4 640 ASRock N68C-GS NVIDIA 6600GT G. Skill Ripjaws DDR3 1600MHz 
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WD Caviar Blue 500GB 16MB Cache 7200RPM LG Optical Drive Thermaltake Max Orb Windows 7 
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BitoHeaven
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Cigar ATX PC
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CPUMotherboardGraphicsGraphics
Intel i7 4770k @ 4.5GHz Asus Maximus VI Gene Gigabyte R9 290 @ 1160MHz/1350MHz Gigabyte R9 290 @ 1160MHz/1350MHz 
RAMHard DriveHard DriveOptical Drive
G.Skill Trident X 2X8GB DDR3 2400MHz Samsung 840 PRO 256GB  Seagate Barracuda 7200.14 3TB SATA III 6Gb/s 64... Pioneer Blu-ray Burner 
CoolingOSMonitorMonitor
Liquid Single Loop Triple Radiators Win 7 SP1 Professional x64bit  Nixeus EDG 27" IPS 1440p 144Hz 4ms FreeSync (30... Samsung SynchMaster 24" TN 1200p 60Hz 5ms TFT-L... 
KeyboardPowerCaseMouse
Logitech G15 EVGA SuperNOVA G2 1300w 80+ Gold Fully Modular  Fractal Design Arc Midi R2 Microsoft Sidewinder X5 
Mouse PadAudio
Allsop Redmond Mouse Pad Cambridge Soundworks 5.1 
CPUMotherboardGraphicsRAM
Intel Core i5-3570K @ 4.6GHz ASRock Z77E-ITX mITX  Sapphire HD 7990 @ 1090MHz/1600MHz G.SKILL Ripjaws 2X4GB DDR3-1600 @ 1866MHz 
Hard DriveHard DriveOptical DriveCooling
Crucial SSD 128GB mSATA SATA III 6GB  Seagate Barracuda 7200.12 1TB SATA II 32MB 7200RPM LG DVD R/W SATA with LightScribe Corsair Cooling Hydro Series H100 
OSMonitorKeyboardPower
Win 7 Professional x64bit Samsung 52" 1080p 60Hz LCD Logitech Wireless K330 Corsair AX850 Gold Fully Modular 
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BitFenix Prodigy Mini-ATX Black  Logitech Wireless M215 Corsair Vengeance MM200 Yamaha RX-V681 & PSB/Polk Audio 5.1 
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AMD Athlon II X4 640 ASRock N68C-GS NVIDIA 6600GT G. Skill Ripjaws DDR3 1600MHz 
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WD Caviar Blue 500GB 16MB Cache 7200RPM LG Optical Drive Thermaltake Max Orb Windows 7 
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post #3 of 5
Thread Starter 
thank you for the reply, but I can not bring it back to the store, the laptop was bought from Saudi Arabia and now it's in Syria, so there is no way to bring it back to the store.
    
CPUMotherboardGraphicsRAM
Phenom II X6 1055t GIGABYTE 870A-UD3 ASUS EAH 5830 Direct CU Kingmax 1339.4 2GB (X2) 
Hard DriveHard DriveCoolingOS
WD Blue Sandisk SSD Ultra II Tt Contac29 Windows7 64bit Ultimate 
MonitorPowerCase
Samsung SyncMaster BX2350 IKONIK Gaia 500W Tt V4 Black Edition 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
Phenom II X6 1055t GIGABYTE 870A-UD3 ASUS EAH 5830 Direct CU Kingmax 1339.4 2GB (X2) 
Hard DriveHard DriveCoolingOS
WD Blue Sandisk SSD Ultra II Tt Contac29 Windows7 64bit Ultimate 
MonitorPowerCase
Samsung SyncMaster BX2350 IKONIK Gaia 500W Tt V4 Black Edition 
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post #4 of 5
Did it come with a Win 10 OS CD?

If not, download the ISO from MS, insert in tray, boot from disk and attempt repair/restore.

If not, hopefully, they gave you a Win 10 Key, reinstall Win 10 from scratch.
 
BitoHeaven
(16 items)
 
Cigar ATX PC
(14 items)
 
CPUMotherboardGraphicsGraphics
Intel i7 4770k @ 4.5GHz Asus Maximus VI Gene Gigabyte R9 290 @ 1160MHz/1350MHz Gigabyte R9 290 @ 1160MHz/1350MHz 
RAMHard DriveHard DriveOptical Drive
G.Skill Trident X 2X8GB DDR3 2400MHz Samsung 840 PRO 256GB  Seagate Barracuda 7200.14 3TB SATA III 6Gb/s 64... Pioneer Blu-ray Burner 
CoolingOSMonitorMonitor
Liquid Single Loop Triple Radiators Win 7 SP1 Professional x64bit  Nixeus EDG 27" IPS 1440p 144Hz 4ms FreeSync (30... Samsung SynchMaster 24" TN 1200p 60Hz 5ms TFT-L... 
KeyboardPowerCaseMouse
Logitech G15 EVGA SuperNOVA G2 1300w 80+ Gold Fully Modular  Fractal Design Arc Midi R2 Microsoft Sidewinder X5 
Mouse PadAudio
Allsop Redmond Mouse Pad Cambridge Soundworks 5.1 
CPUMotherboardGraphicsRAM
Intel Core i5-3570K @ 4.6GHz ASRock Z77E-ITX mITX  Sapphire HD 7990 @ 1090MHz/1600MHz G.SKILL Ripjaws 2X4GB DDR3-1600 @ 1866MHz 
Hard DriveHard DriveOptical DriveCooling
Crucial SSD 128GB mSATA SATA III 6GB  Seagate Barracuda 7200.12 1TB SATA II 32MB 7200RPM LG DVD R/W SATA with LightScribe Corsair Cooling Hydro Series H100 
OSMonitorKeyboardPower
Win 7 Professional x64bit Samsung 52" 1080p 60Hz LCD Logitech Wireless K330 Corsair AX850 Gold Fully Modular 
CaseMouseMouse PadAudio
BitFenix Prodigy Mini-ATX Black  Logitech Wireless M215 Corsair Vengeance MM200 Yamaha RX-V681 & PSB/Polk Audio 5.1 
CPUMotherboardGraphicsRAM
AMD Athlon II X4 640 ASRock N68C-GS NVIDIA 6600GT G. Skill Ripjaws DDR3 1600MHz 
Hard DriveOptical DriveCoolingOS
WD Caviar Blue 500GB 16MB Cache 7200RPM LG Optical Drive Thermaltake Max Orb Windows 7 
MonitorKeyboardPowerCase
Viewsonic 19” Flatscreen CRT Gigabyte GK-K6800 103  Thermaltake TR2 600W Cigar Boxes 
MouseMouse Pad
Zalman ZM-M300 Corsair Vengeance MM200 
  hide details  
Reply
 
BitoHeaven
(16 items)
 
Cigar ATX PC
(14 items)
 
CPUMotherboardGraphicsGraphics
Intel i7 4770k @ 4.5GHz Asus Maximus VI Gene Gigabyte R9 290 @ 1160MHz/1350MHz Gigabyte R9 290 @ 1160MHz/1350MHz 
RAMHard DriveHard DriveOptical Drive
G.Skill Trident X 2X8GB DDR3 2400MHz Samsung 840 PRO 256GB  Seagate Barracuda 7200.14 3TB SATA III 6Gb/s 64... Pioneer Blu-ray Burner 
CoolingOSMonitorMonitor
Liquid Single Loop Triple Radiators Win 7 SP1 Professional x64bit  Nixeus EDG 27" IPS 1440p 144Hz 4ms FreeSync (30... Samsung SynchMaster 24" TN 1200p 60Hz 5ms TFT-L... 
KeyboardPowerCaseMouse
Logitech G15 EVGA SuperNOVA G2 1300w 80+ Gold Fully Modular  Fractal Design Arc Midi R2 Microsoft Sidewinder X5 
Mouse PadAudio
Allsop Redmond Mouse Pad Cambridge Soundworks 5.1 
CPUMotherboardGraphicsRAM
Intel Core i5-3570K @ 4.6GHz ASRock Z77E-ITX mITX  Sapphire HD 7990 @ 1090MHz/1600MHz G.SKILL Ripjaws 2X4GB DDR3-1600 @ 1866MHz 
Hard DriveHard DriveOptical DriveCooling
Crucial SSD 128GB mSATA SATA III 6GB  Seagate Barracuda 7200.12 1TB SATA II 32MB 7200RPM LG DVD R/W SATA with LightScribe Corsair Cooling Hydro Series H100 
OSMonitorKeyboardPower
Win 7 Professional x64bit Samsung 52" 1080p 60Hz LCD Logitech Wireless K330 Corsair AX850 Gold Fully Modular 
CaseMouseMouse PadAudio
BitFenix Prodigy Mini-ATX Black  Logitech Wireless M215 Corsair Vengeance MM200 Yamaha RX-V681 & PSB/Polk Audio 5.1 
CPUMotherboardGraphicsRAM
AMD Athlon II X4 640 ASRock N68C-GS NVIDIA 6600GT G. Skill Ripjaws DDR3 1600MHz 
Hard DriveOptical DriveCoolingOS
WD Caviar Blue 500GB 16MB Cache 7200RPM LG Optical Drive Thermaltake Max Orb Windows 7 
MonitorKeyboardPowerCase
Viewsonic 19” Flatscreen CRT Gigabyte GK-K6800 103  Thermaltake TR2 600W Cigar Boxes 
MouseMouse Pad
Zalman ZM-M300 Corsair Vengeance MM200 
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post #5 of 5
Hopefully the device has its windows 10 key tied into its bios, a lot of UEFI laptops tend to do that these days so a reinstall should not be an issue.
Piledriver Reborn
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Intel I7 4770k 4.5Ghz Asus Z97 P Gigabyte RX 480 4GB (580 BIOS) 16Gb (4x4Gb) @ 1600Mhz 
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Kingston SSDNow 120GB M.2 Seagate Constellation ES 2TB Gamemax Vortex RGB 120mm x6 Phanteks U-Type Black 
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Windows 10 Pro Samsung 27" Curved S27D590C Corsair K95 RGB Platinum Corsair Modular RM650X 
CaseMouseMouse PadAudio
Gamemax Onyx Tempered Glass RGB  Corsair Glaive RGB Corsair Polaris RGB Corsair Void Pro Wireless 7.1 
Other
Ikea Corner Desk 
CPUMotherboardGraphicsRAM
Intel Core I7 3540M Dell Panther Point Chipset QM77 Intel HD Graphics 4000 16Gb (2x8gb) Hynix DDR3l 
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128GB Sandisk X110 Dell Stock Fan + Arctic Silver 5 Windows 10 Pro 1366x768 60Hz 
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UK-Layout Dell Keyboard 66600mWh Dell Extended Battery Dell Touchpad IDT 92HD93BXX Audio 
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Intel Core I5 3427U Panasonic CF-AX2 Intel HD 4000 Series 4GB 1333Mhz DDR3L 
Hard DriveCoolingOSOS
128GB Samsung P830 M-Sata SSD Stock Cooler Windows 10 Pro Ubuntu 17.04 
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1366x768 10.1" Touchscreen @ 60Hz Panasonix CF-AX2 EN-GB Qwerty Keyboard Panasonic 29520mWh Panasonic CF-AX2 Touchpad 
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Piledriver Reborn
(17 items)
 
   
CPUMotherboardGraphicsRAM
Intel I7 4770k 4.5Ghz Asus Z97 P Gigabyte RX 480 4GB (580 BIOS) 16Gb (4x4Gb) @ 1600Mhz 
Hard DriveHard DriveCoolingCooling
Kingston SSDNow 120GB M.2 Seagate Constellation ES 2TB Gamemax Vortex RGB 120mm x6 Phanteks U-Type Black 
OSMonitorKeyboardPower
Windows 10 Pro Samsung 27" Curved S27D590C Corsair K95 RGB Platinum Corsair Modular RM650X 
CaseMouseMouse PadAudio
Gamemax Onyx Tempered Glass RGB  Corsair Glaive RGB Corsair Polaris RGB Corsair Void Pro Wireless 7.1 
Other
Ikea Corner Desk 
CPUMotherboardGraphicsRAM
Intel Core I7 3540M Dell Panther Point Chipset QM77 Intel HD Graphics 4000 16Gb (2x8gb) Hynix DDR3l 
Hard DriveCoolingOSMonitor
128GB Sandisk X110 Dell Stock Fan + Arctic Silver 5 Windows 10 Pro 1366x768 60Hz 
KeyboardPowerMouseAudio
UK-Layout Dell Keyboard 66600mWh Dell Extended Battery Dell Touchpad IDT 92HD93BXX Audio 
CPUMotherboardGraphicsRAM
Intel Core I5 3427U Panasonic CF-AX2 Intel HD 4000 Series 4GB 1333Mhz DDR3L 
Hard DriveCoolingOSOS
128GB Samsung P830 M-Sata SSD Stock Cooler Windows 10 Pro Ubuntu 17.04 
MonitorKeyboardPowerMouse
1366x768 10.1" Touchscreen @ 60Hz Panasonix CF-AX2 EN-GB Qwerty Keyboard Panasonic 29520mWh Panasonic CF-AX2 Touchpad 
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Realtek ALC269 
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