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[GK] HP Screws its Printer Customers With Ink Cartridge Timebomb - Page 9

post #81 of 85
HP is garbage.

I bought what.. 4 HP printers so far ? All of them were equally garbage. The reason why I bought (more like HAD to) them, while knowing they will cease to function after a year of purchase, was the fact the fact HP is leading garbage company in where I live, so every tech store were selling HP printers and crap, not anything else.

I still have OffijetPro printer (laser, might I add), the print quality is very good (I even used it to print covers) but the maintenance, constant connection issues, paper jams, firmware problems are annoying. Each time I want to print something, i have to deal either with PC - Printer connection, or paper jam, or scan problem and so on. Sometimes I just want to throw it out of the window, but I realise that I'm a student and can't afford another laser printer.

Another thing I realized is the fact that EVERY HP printer I've purchased gone wild after ONE YEAR of use. Regular or rare doesn't matter, something happens after 1 year and printer goes broken.
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post #82 of 85

How the hell did a sewing machine company become the last bastion for a good printer.

 

I have a Canon but the ink clogs after a while and takes forever to recover. I'll be looking at a Brother printer in the future though.

post #83 of 85
For those that had doubts that this indeed happened, here is the confirmation:
Quote:
The American technology company told Dutch technology site PCM that the rejection of non-HP cartridges is deliberate. The company planned for it last year, “In 2015 HP started with the implementation of updates in firmware related to the security chip in the HP OfficeJet, OfficeJet Pro and OfficeJet Pro X printers.”

HP also added that, “in many cases the changes were pre-programmed in the HP printer and in some case installed as part of a printer firmware update.”

A week ago, on the 13th of September, several HP printer types started to reject non-HP ink cartridges. Online ink retailer 123inkt.nl found that HP pre-programmed a date in its firmware on which private label, non-HP ink cartridges would no longer be accepted.

http://www.myce.com/news/hp-admits-rejecting-non-hp-ink-cartridges-deliberate-planned-wont-release-fix-80511/
 
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post #84 of 85
Maybe someone will make a custom firmware for HP printers so you can use unsigned ink.
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post #85 of 85
Quote:
Originally Posted by awdrifter View Post

Maybe someone will make a custom firmware for HP printers so you can use unsigned ink.

They, HP, are doing it now, they backtracked. A firmware to reverse the lock will be made available within two weeks. They say that they may do it again in the future, but I doubt it, it's probably just PR speech to please stockholders. The backlash of people recommending other printer brands must have stopped them for good.

http://www.techspot.com/news/66507-hp-apologizes-blocking-third-party-ink-cartridges-printers.html

http://www.extremetech.com/computing/236476-hp-will-restore-third-party-ink-cartridge-compatibility-for-now-reserves-right-to-revoke-it-in-the-future

What I still don't like is how these multinationals many times bring up the "confusion" argument when trying to explain themselves like they did here (see in the second link above). It feels insulting, honestly.

I always read it as "The consumers - that horde of confused people that need enlightenment from us." There was no confusion; if they want to protect consumers from third party or counterfeit cartridges, they can keep the current system but without locking out the competition. They just need to put a message on the printer's screen / on the driver saying that the just installed cartridge is not a genuine HP product and ask if people want to use it, with the answer resetting itself after each cartridge removal.
Edited by tpi2007 - 9/29/16 at 11:18am
 
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