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Weird Video Card Issue With New Computer

post #1 of 10
Thread Starter 
So the computer is a mass manufactured Dell (XPS 8900; Intel Z170; i7-6700; 8gb DDR4-2133).

The video card it comes with is a GT 730 and it works just fine.

However, when I replace the video card with a 9500 GT or an HD 5670 they don't work.

I'm even using an Antec 550 watt power supply.

1) So I checked the "rankings" on the video cards and apparently the GT 730 is more powerful than the 9500 GT?

2) Any ideas on what's going on?
post #2 of 10
Are you using the appropriate legacy drivers for the cards?
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The New Recruit
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An Old Soldier
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OCZ Vertex 3 120 Gb WD Caviar Black 1TB WD Caviar Blue 1TB ASUS 24X DVD Burner - Bulk 24X DVD+R 8X DVD+RW ... 
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post #3 of 10
Yes, the 9500 Would not perform nearly as well while the HD5670 would only be a minor upgrade depending on the application.

When you say they don't work, do you mean your computer will not power? Does it sound like its working but you get no video? Please be more specific.
post #4 of 10
Thread Starter 
Just surprising that the 730 would be better, but I guess the 9500's ARE pretty old. Just made me think maybe I was looking up the wrong video cards or something.

I can't tell what's happening when using the 9500 or the 5670. The computer is powering on, but the screen stays blank (no Dell logo and in fact the monitor power light flashes indicating no signal). I THINK there's hard drive activity but I'm not entirely sure.

I just thought of another thing to test.. there's two PCI-X slots and it boots into Windows just fine with the 730 installed in slot 1 and the 9500 in slot 2. However, device manager wasn't showing an unidentified device (Windows 10) but some weird listing in DISPLAY ADAPTER with an error about how it couldn't install drivers because it was competing with the other video adapter or something along those lines.

I went to update driver and Windows down loaded something, but then went to a black screen with a cursor (cursor could move so it wasn't hard frozen) and it stayed that way until I turned off the power 10 minutes later.

I can't check anything currently because now it's not booting (the dots are circling endlessly) so I have to resolve that first, lol.

I was wondering if it's something related to being new tech (6th gen i7, DDR4 memory, etc) that the old cards can't work with.

I know the cards work, and I was using the 5670 in my personal computer not too long ago (3rd gen i7).
post #5 of 10
Thread Starter 
I've tried 5 different video cards and none of them work.

The only thing the 730 has over them is that it's not a full sized connection.. currently Googling what this means with regards to how it connects.
post #6 of 10
I think it's an issue with Secure Boot. Go into BIOS and disable secure boot, it's preventing your computer from loading with any hardware changes.

Also the GT730 probably is better than all the other cards you have mentioned.
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post #7 of 10
Thread Starter 
I agree with you about the GT 730 being better (which it's apparently a x4 card), but this is a two fold issue at this point...

1) Since this is for a client of mine I don't know what his future desires will be. He's already doing a triple monitor setup and I'd hate for this card to die and this becomes an issue in the future. I don't feel comfortable giving him something that is defective.

2) As a techie.. now it's a matter of pride, lol.

Damn.. was hoping you were on to something with secure boot, but I disabled it and no resolution.
post #8 of 10
Thread Starter 
..but you know f'ing what? You're a damned genius my man!

http://support.hp.com/us-en/document/c03653200

Since I'm not too familiar with secure boot I Googled it and came across this document which also says to enable legacy boot.

Did that, and now it's working with the 9500.

Sheesh. File this one away for sure!

BinaryDemon, you just saved me a TON of headache (the computer is outside the return period)! PM me your e-mail address so I can PayPal you some money for a 6 pack of beer biggrin.gif
post #9 of 10
thumb.gif Great to hear you solved it. No reward needed.
Spit in God's Eye
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A-Data SP600 256gb SSD (C:) Samsung 840 EVO 1TB SSD (D:) Seagate 2TB Hybrid Drive (E:) LITE-ON 24x DVDRW 
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Spit in God's Eye
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CPUMotherboardGraphicsRAM
i7-5960x @ 4.26 ghz core / 3.53 ghz uncore - 1.... AsRock X99 Extreme3 EVGA GTX980 Ti 16gb (4x4gb) Crucial DDR4 2133 CL15  
Hard DriveHard DriveHard DriveOptical Drive
A-Data SP600 256gb SSD (C:) Samsung 840 EVO 1TB SSD (D:) Seagate 2TB Hybrid Drive (E:) LITE-ON 24x DVDRW 
CoolingOSMonitorKeyboard
Corsair H110 Win 10 x64 HP 2511x ( 25" 1080p ) AZIO L70 
PowerCaseMouseAudio
Corsair TX750 Antec 300 (Modded) Logitech M100 Onboard 
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post #10 of 10
Thread Starter 
Well, thanks again. It's much appreciated smile.gif
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