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Laptop Key paint chipped off, what options do I have?

post #1 of 10
Thread Starter 
So I have an MSI Laptop, that I've had since July and the W key has the paint chipped off from regular usage. The model is GS72 STEALTH PRO (6TH GEN) (GTX 970M).

I called customer service and they said that the only way they can deal with physical problems is if I ship it to them for RMA. Which is a bit ridiculous that I'm sending an entire laptop over one key just to have it fixed. The shipping and packaging would run me around $55, which is dumb. Even if they fix it, I can't be to confident if the key paint will hold up again because the one I have faded off within 1 month of me handling it. Other keyboards I've used kept the keys fine for at least 2 years.

So am I forced to just live with this laptop? Cause there is no way I'm paying $55 just to RMA and hope it doesn't break again and run me another $55. I'm thinking of selling or refunding it if possible and look for another brand with better durability. Or perhaps there is some sort of coating I could use to keep the keys from wearing out or getting chipped off. For a $1500 laptop, I was expecting better, I'm really disappointed and frustrated with my lack of options.
Edited by AngelSlam - 10/7/16 at 11:04am
post #2 of 10
Might not be permanent, and might void your warranty, but you can always paint the W back on using Tipp-Ex and a toothpick. Just cover the rest of the keyboard with something first in case you spill any.
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post #3 of 10
Another option would be to use a white permanent marker.
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post #4 of 10
If you want to coat the keys with something to prevent the paint wearing off, nail varnish would probably work.
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post #5 of 10
Thread Starter 
Quote:
Originally Posted by lovetobuild View Post

Might not be permanent, and might void your warranty, but you can always paint the W back on using Tipp-Ex and a toothpick. Just cover the rest of the keyboard with something first in case you spill any.

I might as well try it, voiding the warranty doesn't matter as it feels useless in the first place. I'd also need black to recolor the background.
post #6 of 10
If you know its the 'W' key, what difference does it make? I have several keyboards (cheaper desktop and 2 laptops) that have 5 or 6 keys that have had the letter completely worn off. Just shows that we actually USE the keys. By the way, a good keyboard will offer key caps that aren't easy to wear through. Apparently MSI doesn't use good key caps. Logging that info away for the next laptop I get to avoid MSI.
    
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post #7 of 10
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post #8 of 10
Quote:
Originally Posted by AngelSlam View Post

I might as well try it, voiding the warranty doesn't matter as it feels useless in the first place. I'd also need black to recolor the background.

You can use a black permanent marker for the background - it won't be quite the same black but it should be close enough.
Quote:
Originally Posted by ixsis View Post

If you know its the 'W' key, what difference does it make? I have several keyboards (cheaper desktop and 2 laptops) that have 5 or 6 keys that have had the letter completely worn off. Just shows that we actually USE the keys. By the way, a good keyboard will offer key caps that aren't easy to wear through. Apparently MSI doesn't use good key caps. Logging that info away for the next laptop I get to avoid MSI.

I can't speak for AngelSlam but having keyboard with one or two keys worn off would bug me endlessly. It wouldn't matter that i knew which keys they were.

I have used quite a few keyboards over the years, most of them cheap, and I have never had a key wear off.
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post #9 of 10
lovetobuild - you apparently have not gotten a keyboard with pad printed keys because they will wear rather quickly with regular use. Most keyboards (cheap ones) use pad printing and you likely don't buy cheap keyboards. Pad printing isn't much more than a decal or paint on the key cap. Your MS keyboard is probably laser etched and not easily susceptible to wearing out.

I'm guessing the OP is a gaming on his laptop otherwise the 'W' wouldn't have been the first to wear off. Since laptop keyboards key caps are not something most people consider when buying a laptop, you get what you get. Laptops (especially gaming versions) can get quite expensive and it's not likely that MSI or other company is going to invest in a quality key cap, increasing the cost on a device that is already higher priced with low margins.
    
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post #10 of 10
Quote:
Originally Posted by ixsis View Post

lovetobuild - you apparently have not gotten a keyboard with pad printed keys because they will wear rather quickly with regular use. Most keyboards (cheap ones) use pad printing and you likely don't buy cheap keyboards. Pad printing isn't much more than a decal or paint on the key cap. Your MS keyboard is probably laser etched and not easily susceptible to wearing out.

I'm guessing the OP is a gaming on his laptop otherwise the 'W' wouldn't have been the first to wear off. Since laptop keyboards key caps are not something most people consider when buying a laptop, you get what you get. Laptops (especially gaming versions) can get quite expensive and it's not likely that MSI or other company is going to invest in a quality key cap, increasing the cost on a device that is already higher priced with low margins.

Yeah to be fair my main keyboard is a Microsoft Sidewinder X4, pretty sure the keys are double-shot injection moulded, and its predecessor was a Saitek Expression which I only stopped using when some of the keys stopped working.

But my Saitek was about £15, and it looks like the keys were printed with dye sublimation, so MSI not bothering to do that on a $2k laptop is a poor effort really.
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