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post #11 of 34
Quote:
Originally Posted by Defoler View Post
 
Quote:
Originally Posted by Liranan View Post

I have no idea either, how could this ever happen to a company whose phones have continuously died on me after a year and a half?

Maybe your phones just don't like you?
Quote:
Originally Posted by frickfrock999 View Post

It doesn't make any sense.

Samsung is supposed to care about their customers and look out for their safety. They've said that tons of times before and it's always been true.

How could they let this happen?

I guess it was sarcastic but overall, problem is money.
They rushed to bring it out and the new battery manufacturing process was not ironed out well enough, and they invested too much in the phones already, they can't just drop them completely from the market in the first place. It was a huge manufacturing cost loss if they just drop the phones.
Replacing the phones was a logical move. It would basically cost them the time and batteries, but it should at least break even.

Now with the phones still catching fire allegedly, they will have no choice it seems but to pull them completely off the market. I'm sure they didn't plan for this, and my guess is a few people are going to lose their job by the end of the week. They will survive, though it is going to be a PR nightmare overall.

May they drown in PR nightmare.

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post #12 of 34
Since Samsung got rid of "removable batteries" So did I get rid of Samsung devices :-). They should really go back to removable batteries!
post #13 of 34

r/android is on fire this morning I see :D

 

post #14 of 34
I love it when a company says that customer safety is their highest priority.
This is always a lie, there was never ... EVER a meeting saying, Lets make a new phone, with how safe will it be at the top of that list.

Profits will ALWAYS be the highest priority.

Samsung are not being active enough recovering recalled phones, why did they not disable them as they proposed to do?
People still using Note 7's from now on are being irresponsible.
    
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post #15 of 34
Quote:
Originally Posted by Buris View Post

The USB-C standard is capable of massive data transfers and also massive amounts of electricity (for a USB standard)...

Unfortunately this means USB-C cables made from third-rate producers are capable of huge damages..

When you buy a 2$ USB-C connector to plug into your 800$ phone, and are surprised to see it burst into flames, you might have a mental deficiency


The same thing happened when the lighting connector was first introduced with the iPhone 5, only there was significantly less power being drawn from it.

Invest in decent power cords, folks!

So is your contention that the only people who buy cheap cables are those that purchased the Note 7 or that the Note 7 is less equipped to handle cheap cables? Since, you know, even the other Samsung phones within the same generation (GS7) don't seem to have this problem.
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post #16 of 34
Samsung has the worst customer service
I would never ever buy any product from samsung
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post #17 of 34
Yikes... I actually was thinking about getting a Note 7 before I got my iPhone 7.

Glad I didn't.

Honestly, I'm not sure Samsung can fix this. They should seriously just take the Note 7 off the market until they can rule out ANY fire hazard outside of deliberate neglect.
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post #18 of 34
Quote:
Originally Posted by Defoler View Post

I guess it was sarcastic but overall, problem is money.
They rushed to bring it out and the new battery manufacturing process was not ironed out well enough, and they invested too much in the phones already, they can't just drop them completely from the market in the first place. It was a huge manufacturing cost loss if they just drop the phones.
Replacing the phones was a logical move. It would basically cost them the time and batteries, but it should at least break even.

Now with the phones still catching fire allegedly, they will have no choice it seems but to pull them completely off the market. I'm sure they didn't plan for this, and my guess is a few people are going to lose their job by the end of the week. They will survive, though it is going to be a PR nightmare overall.
Actually , it seems to me, the damage this will do to their reputation and how that could affect long term sales could outweigh the cost of a full recall, quite likely significantly so.
post #19 of 34
Let's be honest, this isn't a battery issue. This is a full on engineering failure of some sort. I guess it could also be a manufacturing issue but that still leads back to the engineers who need to create a device that can be mass produced without manufacturing defects causing fires.
     
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post #20 of 34
I'm seriously glad i traded my GS7 back in before it lost heaps of value

Guess i'll be sticking to this H8 till next year minimum.
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