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CaseLabs – Custom Orders Open Again

6K views 27 replies 16 participants last post by  Shawnb99 
#1 ·
Hello Everyone,

Our expansion plans are now well underway and we expect them to be completed by late November (exclusive of the ERP system which will take more time). We have been hammered with email since we closed the web-store about when custom orders would resume.

Starting today, custom cases can be ordered again on a trial basis. We will be testing new procedures and the trial is only expected to last a few weeks, so now is the time to order if this is what you have been waiting for. The "official" announcement on Social Media will come tomorrow. You heard it here first
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I know we still have outstanding orders from July, so a valid question is "How can we do this, while there are still late cases?" As CEO, I have to look at longer view projections: 30 days, 60, 90 and more. The best analogy I can think of is to imagine a vehicle moving at 50 mph when traffic is going 70 mph. Now accelerate that vehicle to 100 mph and it's not hard to see that it will eventually overtake the surrounding cars even though, in the short term, it's still catching up. My job is to recognize when that will happen and plan for it. December is that time-frame.

We have added white as an option (no more special ordering periods). Many of you will notice that the base price has also increased by about 10%. That reflects a more accurate portrayal of the costs involved with one-off custom orders. It also prevents us from undercutting our dealers, which has been a problem in the past. That's a business issue I feel I can discuss openly with our members here on OCN - you're all big boys (and girls) and realize why that is important. I will not be sharing that with the public at large on social media. We have always tried to maintain a policy of transparency with our members here.

For those of you fortunate enough to be able to order during this window, I congratulate you
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For the rest, we will do our best to reopen this option if at all possible, later next year.

As always, we're incredibly grateful for all the support we have received. It's what makes this fun, no matter how crazy it gets
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Jim Keating
President & CEO
CaseLabs
 
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#4 ·
Woohoo! Congrats on the temp reopening
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Well I pretty much ordered all the stuff I needed for the existing project. so I'm good in that area.

As for 10% that's fair play, as it's standard practice to have "MSRP" a little bit higher to not undercut the resalers,
and 10% is not much for people like us that can afford custom water loops with a custom case
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#9 ·
Quote:
Originally Posted by IT Diva View Post

Quote:
Originally Posted by Case Labs View Post

Sorry about that folks
redface.gif
I think it's fixed now.
Yeppers, . . . Working fine.

Waiting on the shipping quote so I can complete the order.
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I think you're an addict now, lol. That makes what? 5? 6 Cases?
 
#10 ·
Quote:
Originally Posted by XNine View Post

Quote:
Originally Posted by IT Diva View Post

Quote:
Originally Posted by Case Labs View Post

Sorry about that folks
redface.gif
I think it's fixed now.
Yeppers, . . . Working fine.

Waiting on the shipping quote so I can complete the order.
thumb.gif
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I think you're an addict now, lol. That makes what? 5? 6 Cases?
This is the 7th Caselabs . . . .

About the same as the number of Phantoms I've been thru

I still have a whim about doing a Stretched Limo S8

Quick question . . . .

Is the X2M user reversible like the SM8, or has to be ordered as you want it, and would require additional parts to reverse later?
 
#11 ·
Quote:
Originally Posted by IT Diva View Post

Quote:
Originally Posted by XNine View Post

Quote:
Originally Posted by IT Diva View Post

Quote:
Originally Posted by Case Labs View Post

Sorry about that folks
redface.gif
I think it's fixed now.
Yeppers, . . . Working fine.

Waiting on the shipping quote so I can complete the order.
thumb.gif
thumb.gif
I think you're an addict now, lol. That makes what? 5? 6 Cases?
This is the 7th Caselabs . . . .

About the same as the number of Phantoms I've been thru

I still have a whim about doing a Stretched Limo S8

Quick question . . . .

Is the X2M user reversible like the SM8, or has to be ordered as you want it, and would require additional parts to reverse later?
It's user reversible.
 
#12 ·
Next question, when will the x5m come out, it would be the ultimate nas case imo.
 
#14 ·
Oh holy Cow Diva has 7 caselabs cases o_O Im jealous! Diva, I wish i had your money lol

My Avatar say's it all =D
 
#15 ·
Quote:
Originally Posted by XNine View Post

Never. It was scrapped a long time ago.
gonna keep pestering till ...

(* posted vid cause its Halloween )
 
#16 ·
What about the BH series? Can this be ordered in a solid color? I want an all white BH2 for example.
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#18 ·
Quote:
Originally Posted by XNine View Post

No. The bullet frames all come in black. We will not be doing another two tone run (and that's what changing the frame color would be considered) as it slows production to much.
I just thought "Special Order" meant orders including "Two Tone"
 
#21 ·
Can someone explain to me what exactly is a custom order?
 
#22 ·
Caselabs build there cases to order due to the 100's of different variants you can opt for.
 
#24 ·
Quote:
Originally Posted by capitaltpt View Post

When do you expect to have quick ship cases available again?
That hasn't really been determined. We're revamping a lot of things on the production end. New machinery, personnel, etc. All of it takes time but we want to make sure that we have everything in place before it's full steam ahead.
 
#25 ·
I am James Robertson, having bought one of your small format computer cases and fully satisfied with your case! But my usage has change because of an unexpected hacker who will not let me on line or even have a computer. I have a business model that I cannot pursue because of this person, so mobility and power "custom built" is essential. I forgot to bring the number of the computer case but it has the #7 in the name. The case to meet my requirements needs to be 3 inches over stock length of approx. 13 inches. The width is perfect! From there windows are needed made 3 inches longer and centered in case length only, the placement of CEB "USING ASUS X99-E-10G WS" motherboard, placement shifted back to rear of coarse with a wider spacer plate to take up the 3 inch gape between motherboard mount and front of case, fan front opening is good, but the top fan opening needs to be centered only in length measurement. Same size fans and radiator are fine. The bracket for PSU that is riveted to bottom of case will NOT be needed. And the large access panel for hard drives will not be needed. The case can stay bare, unless I have NO option than to have it coated. Oh, And the glass bead finish is NOT wanted. I will be making other changes myself and the glass beading makes it harder to perform my changes / WELDING! Thank you, James Robertson
 
#26 ·
Hey, just to let you know Caselabs went out of business a year and a half ago, so there are no more cases being made by them. You can try to find used cases online either here, reddit or ebay if you're after another Caselabs case. Best of luck.
 
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