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Help! 8K disk errors in an hour, hosed file index/table

233 views 3 replies 2 participants last post by  bfromcolo 
#1 ·
Sorry if this gets lengthy.

I am not sure what happened but the WD 1T EZEX drive I use for D:(program files)/E:(games) is completely hosed. Thankfully I didn't have any important stuff on there. The C:(Windows) and F:(backups) drives on the system appear to be unaffected by whatever is happening.

General sequence of events:

- System was running fine, it was running BOINC which was installed on the D: drive, so the drive was in use fairly continuously use, but not large volumes. I took the dog for a walk and when I got back the system fans were running max out and was it was unresponsive to keyboard/mouse input.

- Power reset the system it came up, but when it tried to start BOINC, it complained that the executable was missing. Brief investigation revealed D: and E: drives were not visible. C: and F: seem OK.

- Reboot and regained visibility to D: and E: but BOINC still could not start due to missing executable, although I could see it in the directory in file manager.

- Event log shows 8367 errors on the drive

The IO operation at logical block address 0x509d748 for Disk 1 (PDO name: \Device\00000034) failed due to a hardware error.

Event ID 154

- I swapped the SATA cables between D:/E: and the F: drives, to try and start trouble shooting. At this time I am no longer collecting errors, but there are numerous directories on D: and E: that show to be empty from file manager that had data previously. For example if I go to my Steam directory it says it is empty, but it also shows 550G in use, and that has to allocated in the Steam directory. Many of the directories on the drive are like this, in both the D: and E: partitions.

- Disk scans of the drive using the Windows tool show no errors. Earlier crystal disk info showed nothing wrong on the drive, but now it doesn't show it at all. Same with speed fan. I will reboot and post what it shows. Although File Manager still sees the drive

- As I was typing this I collected 35k error because Windows can no longer see the paging file which I put on D:, even though it should have no reason to page anything with my systems specs.

Let me reboot and see if I can get the SMART counters read.
 
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#2 ·
Well I rebooted and the drive was not listed, rebooted again and it is back. I have to assume this has a failing controller. Re-downloading 500G of steam on my connection will take a year, but other wise I will survive.

----------------------------------------------------------------------------
CrystalDiskInfo 6.7.5 (C) 2008-2016 hiyohiyo
Crystal Dew World : http://crystalmark.info/
----------------------------------------------------------------------------

OS : Windows 10 [10.0 Build 14393] (x64)
Date : 2017/01/22 13:48:48

-- Controller Map ----------------------------------------------------------
+ Intel(R) 9 Series Chipset Family SATA AHCI Controller [ATA]
- FCCT128M4SSD1
- WDC WD20EARX-00PASB0
- WDC WD10EZEX-00ZF5A0
- TSSTcorp CDDVDW SH-224DB
- Microsoft Storage Spaces Controller [SCSI]

-- Disk List ---------------------------------------------------------------
(1) FCCT128M4SSD1 : 128.0 GB [0/0/0, pd1] - mi
(2) WDC WD20EARX-00PASB0 : 2000.3 GB [1/0/0, pd1] - wd
(3) WDC WD10EZEX-00ZF5A0 : 1000.2 GB [2/0/0, pd1] - wd

----------------------------------------------------------------------------

(3) WDC WD10EZEX-00ZF5A0
----------------------------------------------------------------------------
Model : WDC WD10EZEX-00ZF5A0
Firmware : 80.00A80
Serial Number : WD-WCC1S3939734
Disk Size : 1000.2 GB (8.4/137.4/1000.2/1000.2)
Buffer Size : Unknown
Queue Depth : 32
# of Sectors : 1953525168
Rotation Rate : Unknown
Interface : Serial ATA
Major Version : ATA8-ACS
Minor Version : ----
Transfer Mode : SATA/600 | SATA/600
Power On Hours : 19652 hours
Power On Count : 695 count
Temperature : 26 C (78 F)
Health Status : Good
Features : S.M.A.R.T., 48bit LBA, NCQ
APM Level : ----
AAM Level : ----

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 200 200 _51 000000000000 Read Error Rate
03 166 166 _21 000000000A83 Spin-Up Time
04 _98 _98 __0 000000000A1C Start/Stop Count
05 200 200 140 000000000000 Reallocated Sectors Count
07 200 200 __0 000000000000 Seek Error Rate
09 _74 _74 __0 000000004CC4 Power-On Hours
0A 100 100 __0 000000000000 Spin Retry Count
0B 100 100 __0 000000000000 Recalibration Retries
0C 100 100 __0 0000000002B7 Power Cycle Count
C0 200 200 __0 000000000081 Power-off Retract Count
C1 200 200 __0 00000000099A Load/Unload Cycle Count
C2 117 _88 __0 00000000001A Temperature
C4 200 200 __0 000000000000 Reallocation Event Count
C5 200 200 __0 000000000000 Current Pending Sector Count
C6 200 200 __0 000000000000 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count
C8 200 200 __0 000000000000 Write Error Rate

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 427A 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 2020 2020 2057 442D 5743 4331 5333 3933 3937 3334
020: 0000 0000 0000 3830 2E30 3041 3830 5744 4320 5744
030: 3130 455A 4558 2D30 305A 4635 4130 2020 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 0000 2F00
050: 4001 0000 0000 0007 3FFF 0010 003F FC10 00FB 0110
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0000
070: 0000 0000 0000 0000 0000 001F 970E 0006 0044 0044
080: 01FE 0000 746B 7D61 4123 7469 BC41 4123 407F 0036
090: 0036 0000 FFFE 0000 0000 0000 0000 0000 0000 0000
100: 6DB0 7470 0000 0000 0000 0000 6003 0000 5001 4EE2
110: 0889 8BD8 0000 0000 0000 0000 0000 0000 0000 4018
120: 4018 0000 0000 0000 0000 0000 0000 0000 0029 0400
130: 0001 0000 0000 0000 0000 0000 0000 0000 0000 0000
140: 0000 0000 0004 0000 0000 0000 0000 0000 0000 0000
150: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
160: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 30B5 0000 0000 0000
210: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
220: 0000 0000 103E 0000 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0001 1000 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 33A5

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 2F 00 C8 C8 00 00 00 00 00 00 00 03 27
010: 00 A6 A6 83 0A 00 00 00 00 00 04 32 00 62 62 1C
020: 0A 00 00 00 00 00 05 33 00 C8 C8 00 00 00 00 00
030: 00 00 07 2E 00 C8 C8 00 00 00 00 00 00 00 09 32
040: 00 4A 4A C4 4C 00 00 00 00 00 0A 32 00 64 64 00
050: 00 00 00 00 00 00 0B 32 00 64 64 00 00 00 00 00
060: 00 00 0C 32 00 64 64 B7 02 00 00 00 00 00 C0 32
070: 00 C8 C8 81 00 00 00 00 00 00 C1 32 00 C8 C8 9A
080: 09 00 00 00 00 00 C2 22 00 75 58 1A 00 00 00 00
090: 00 00 C4 32 00 C8 C8 00 00 00 00 00 00 00 C5 32
0A0: 00 C8 C8 00 00 00 00 00 00 00 C6 30 00 C8 C8 00
0B0: 00 00 00 00 00 00 C7 32 00 C8 C8 00 00 00 00 00
0C0: 00 00 C8 08 00 C8 C8 00 00 00 00 00 00 00 00 00
0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 82 00 9C 27 01 7B
170: 03 00 01 00 02 75 05 00 00 00 00 00 00 00 00 00
180: 00 00 01 02 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 25

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 33 C8 C8 00 00 00 00 00 00 00 00 03 15
010: 00 00 00 00 00 00 00 00 00 00 04 00 00 00 00 00
020: 00 00 00 00 00 00 05 8C 00 00 00 00 00 00 00 00
030: 00 00 07 00 C8 C8 00 00 00 00 00 00 00 00 09 00
040: 00 00 00 00 00 00 00 00 00 00 0A 00 00 00 00 00
050: 00 00 00 00 00 00 0B 00 00 00 00 00 00 00 00 00
060: 00 00 0C 00 00 00 00 00 00 00 00 00 00 00 C0 00
070: 00 00 00 00 00 00 00 00 00 00 C1 00 00 00 00 00
080: 00 00 00 00 00 00 C2 00 00 00 00 00 00 00 00 00
090: 00 00 C4 00 00 00 00 00 00 00 00 00 00 00 C5 00
0A0: 00 00 00 00 00 00 00 00 00 00 C6 00 00 00 00 00
0B0: 00 00 00 00 00 00 C7 00 00 00 00 00 00 00 00 00
0C0: 00 00 C8 00 C8 C8 00 00 00 00 00 00 00 00 00 00
0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0D
 
#3 ·
The PCB on those drives I rarely see fail. What I am suspecting is a possible head failure or even a corrupted module in the firmware. That is NOT something you are recovering on your own and will require the pros.

Guess you are downloading those games again unless you want to pay at least $1000-1500 for a recovery (rough guess without seeing it myself).
 
#4 ·
Quote:
Originally Posted by Lord Xeb View Post

The PCB on those drives I rarely see fail. What I am suspecting is a possible head failure or even a corrupted module in the firmware. That is NOT something you are recovering on your own and will require the pros.

Guess you are downloading those games again unless you want to pay at least $1000-1500 for a recovery (rough guess without seeing it myself).
I have given up on it and installed a new drive and am recovering what I can from other sources. Thankfully this drive was basically BOINC, FAH, games and a handful of seldom used programs, which is why I didn't bother to back it up. It's taking a little effort to get some of this reinstalled due to crap left over from the previous install, so far so good. Hoping to avoid a Windows reinstall.

I probably have 1/2 my games installed on my HTPC or laptop, so I won't have to download everything
:thumb:


About 6 months past warranty coverage unfortunately.
 
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