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USB device over current status detected will shut down in 15 seconds

post #1 of 11
Thread Starter 
Hi,

I just finished building my new pc but I can't get it to boot. It detects an over current on the USB ports and shutdowns itself. I checked all USB ports and they are not damaged. I also disconnected the USB headers and that didn't help.

Could it be caused by thw I/O shield? When I finished my build I saw that there was some metal from the shield blocking a USB port so I removed the mobo again and bent that metal to the inside so it doesn't block the USB port.

Thanks

MSI Z270 gaming M7 motherboard
Intel 7600k
8gb crucial ram
Corsair RM 750X
Samsung 960 EVO

Nothing else is installed
Edited by weebeast - 1/30/17 at 2:19pm
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post #2 of 11
I would check closer to see if any of those USB ports are jacked up on the inside. Also, did you try to boot with having nothing plugged into the USB ports? I know you wont get too far, but see if you get the same error. You said you already disconnected the USB leads that connect to the mobo, so that is out of the equation. hopefully you are doing this while the PC is off smile.gif

okay so just read your last sentence again. It could very well be that I/O tab. Maybe you accidentally slipped that tab INTO the USB port when you first installed/booted and didn't see it. that could have hosed the port entirely or a shaving or little piece may have gotten stuck in the USB port. That could be causing the phantom current you are experiencing. I did something similar on one of my first builds and lost a USB port. good luck
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post #3 of 11
Thread Starter 
Quote:
Originally Posted by qbical View Post

I would check closer to see if any of those USB ports are jacked up on the inside. Also, did you try to boot with having nothing plugged into the USB ports? I know you wont get too far, but see if you get the same error. You said you already disconnected the USB leads that connect to the mobo, so that is out of the equation. hopefully you are doing this while the PC is off smile.gif

okay so just read your last sentence again. It could very well be that I/O tab. Maybe you accidentally slipped that tab INTO the USB port when you first installed/booted and didn't see it. that could have hosed the port entirely or a shaving or little piece may have gotten stuck in the USB port. That could be causing the phantom current you are experiencing. I did something similar on one of my first builds and lost a USB port. good luck

I checked it all again and the USB ports are fine. I had put the metal part of the shield on top of it and I don't think it touched the USB port. I removed everything and reinstalled the mobo. I also checked the shield again but the problem still exist.

On a other site I read about someone having this issue because he was missing a metal thing you need to put somewhere on the motherboard that regulates the USB voltage?

It's really weird, I never had this happen before.
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post #4 of 11
A full list of parts other then the motherboard would be somewhat helpful to narrow down the problem.
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post #5 of 11
Thread Starter 
Updated first post
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post #6 of 11
Can you get into the BIOS? if you can try and see what the voltages are for the USB ports
Your PSU might be sending too much voltage to your USB ports, if the voltage is more then 5v then that might be the problem.
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post #7 of 11
Thread Starter 
Quote:
Originally Posted by shilka View Post

Can you get into the BIOS? if you can try and see what the voltages are for the USB ports
Your PSU might be sending too much voltage to your USB ports, if the voltage is more then 5v then that might be the problem.

The very first time I booted the pc it said It has detected a new cpu and I need to setup bios. I tried to get in bios by pressing F1 but it didn't work and then the overvoltage messages started appearing. I had connected 2 usb products to my pc. A usb cable of an external hard drive that was not "on" and my logitech receiver. If 1 of those devices broke the ports,those ports should not charge a device
Am I right? All USB ports can charge my keyboard when I start the pc

At the moment I can't get into my BIOS. If the PSU was the problem, my old pc would had this problem too. Seems the motherboard is DOA?

Removed the shield and that didn't help
Edited by weebeast - 1/30/17 at 4:01pm
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post #8 of 11
can you post a good pic of the USB ports/back of mobo?

if you have a crappy flash drive or something like that, you can plug into a different port each time you boot. If it doesn't light up in one of them then I would start there. I suppose you can take the mobo out of the case and try to boot on a surface with minimal conductance as well.

just found this and it references the metal things biggrin.gif

"2- If the USB ports are Ok, the next step is to open the PC and check if the Jumpers are properly located. The Jumpers are like little blue chips that connect some motherboard pins together. Check in your motherboard manual which is the default position of these jumpers. In each motherboard the number of jumpers needed may vary, in my case, my motherboard needed 3 pins: 1 for the keyboard power, and 2 for the USB power units (that are located separately, one near the back USB ports, and other near the motherboard connection with the PC case). REMEMBER: when you touch your motherboard (specially the pins), remember to disconnect the power source and touch metal to get the static energy out of your body.
3- If that doesn’t work, check if there’s any bent pin making contact with each other in the motherboard.
4- If the problem still persists, its probably because of the setting that your BIOS got, so probably you have to reset it. To see the further, you can check in your manual “how to clear CMOS”. Anyhow, here are some alternatives: you remember the position of the Jumper pins?, well check in your manual, there’s possibly another position or setting that it’s not meant to be the default position, but is to clear the CMOS.
5-RMA"
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post #9 of 11
Thread Starter 
Quote:
Originally Posted by qbical View Post

can you post a good pic of the USB ports/back of mobo?

if you have a crappy flash drive or something like that, you can plug into a different port each time you boot. If it doesn't light up in one of them then I would start there. I suppose you can take the mobo out of the case and try to boot on a surface with minimal conductance as well.

just found this and it references the metal things biggrin.gif

"2- If the USB ports are Ok, the next step is to open the PC and check if the Jumpers are properly located. The Jumpers are like little blue chips that connect some motherboard pins together. Check in your motherboard manual which is the default position of these jumpers. In each motherboard the number of jumpers needed may vary, in my case, my motherboard needed 3 pins: 1 for the keyboard power, and 2 for the USB power units (that are located separately, one near the back USB ports, and other near the motherboard connection with the PC case). REMEMBER: when you touch your motherboard (specially the pins), remember to disconnect the power source and touch metal to get the static energy out of your body.
3- If that doesn’t work, check if there’s any bent pin making contact with each other in the motherboard.
4- If the problem still persists, its probably because of the setting that your BIOS got, so probably you have to reset it. To see the further, you can check in your manual “how to clear CMOS”. Anyhow, here are some alternatives: you remember the position of the Jumper pins?, well check in your manual, there’s possibly another position or setting that it’s not meant to be the default position, but is to clear the CMOS.
5-RMA"

Thanks for your help:D. Every port can charge my keyboard so it seems all ports are fine but I didn't test the USB C connection since I do not have a device that uses that. I also made some pictures of my connectors. It seems my motherboard has no jumper so I used and old jumper of my other motherboard to reset CMOS etc but that didn't help.[IMG][IMG][IMG]





Centurion
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EIZO EV2736W Logitech K800 Corsair RM750X Define R5 Blackout Edition - Window 
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Logitech MX Master 
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Centurion
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EIZO EV2736W Logitech K800 Corsair RM750X Define R5 Blackout Edition - Window 
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post #10 of 11
Hi, I have this same issue on a different MSI board, the z170. Did you fix this issue?
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