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Z77x-D3H USB 3 Issues (Rear I/O)

post #1 of 3
Thread Starter 
Hello everyone,

Some of my USB ports have been playing up lately, they appear to have totally stopped working (in my signature rig). I've noticed that these are the 4x USB 3 ports that are on the VIA controller on my motherboard (z77x-D3H).

I've tried to download the drivers for the USB controller from the VIA website (two different versions) and neither can find the controller on my system and just cancels the installer.

There is no mention of VIA or any third party USB controllers in my device manager and I'm pretty sure there used to be.

Basically, is my USB controller dead? I'm about to test if it outputs voltage with a USB voltage tester and my phone.

Things I've tried;
  • Checked that it was enabled in BIOS. - No sign of anything USB disabled?
  • Plugged phone in with USB voltage/amperage tester - Charging at 0.43a and 4.93v.. but no data and no prompt on my phone for "transfer mode"
  • Drivers; from the VIA Website for the controller that my motherboard has (two different versions) - Controller is a VIA 800 based one.
  • Restarted my PC.
  • Ran the driver installer as admin/windows 7 mode
  • Checked device manager - Shows no mention of a VIA controller..

One important thing to add is that HDD Sentinel would make my external hard drive dock disconnect and reconnect intermittently..
However exiting HDD Sentinel would stop this and it'd still work as normal. I haven't uninstalled it, but exited it and stopped it from starting with Windows; Yet it still won't work for data.

Just want to see if anyone in here has any experience with the issue (or similar) before doing so however.

I realize that the USB controller has potentially and probably died (I've barely used those ports!) which makes it frustrating.. But it's a reality with old(er) hardware I suppose. I've got an excuse to upgrade now I suppose.. Even though my i5 still does me fine for the most part.
Edited by Matt-Matt - 2/21/17 at 4:02am
 
Seven Seven Five
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Convertible i5 3570k (De-Lidded) Gigabyte Z77x-D3H XFX R9 290 With Koolance Block (1179/1450) 16GB G-Skill Ares 1866 
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Seven Seven Five
(12 items)
 
 
CPUMotherboardGraphicsRAM
Convertible i5 3570k (De-Lidded) Gigabyte Z77x-D3H XFX R9 290 With Koolance Block (1179/1450) 16GB G-Skill Ares 1866 
Hard DriveHard DriveHard DriveHard Drive
Samsung 840 Evo Seagate Barracuda 2TB Western Digital Green 2TB Samsung Spinpoint 1TB 
Hard DriveOptical DriveCoolingCooling
Western Digital Green 640GB 2x OEM DVD Drives Heatkiller Rev 3.0 XSPC RX360 
CoolingCoolingCoolingOS
Laing D5 + XSPC Res Primochill Bloodshed Red Tubing Koolance Fullcover R9 290x Block Windows 10 Pro x64 
MonitorMonitorMonitorKeyboard
Asus VEH228H Asus VE228H Aavara TS742 Dual Monitor Stand Ducky Shine II Cherry Blue RED Backlit Mechanic... 
PowerCaseMouseMouse Pad
Silverstone Strider 850W HAF 932 Logitech G400 Gigabyte Ghost 
AudioOther
Microlab Solo6c Logitech C100 Webcam 
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post #2 of 3
Probably dead, but I'd try reinstalling chipset drivers to make sure.
 
BitoHeaven
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Cigar ATX PC
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Liquid Single Loop Triple Radiators Win 7 SP1 Professional x64bit  Samsung SynchMaster 24" Widescreen 1200p TFT-LC... Logitech G15 
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EVGA SuperNOVA G2 1300w 80+ Gold Fully Modular  Fractal Design Arc Midi R2 Microsoft Sidewinder X5 Allsop Redmond Mouse Pad 
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Intel Core i5-3570K @ 4.6GHz ASRock Z77E-ITX mITX  Sapphire HD 7990 @ 1090MHz/1600MHz G.SKILL Ripjaws 2X4GB DDR3-1600 @ 1866MHz 
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BitoHeaven
(16 items)
 
Cigar ATX PC
(14 items)
 
CPUMotherboardGraphicsGraphics
Intel i7 4770k @ 4.5GHz Asus Maximus VI Gene Gigabyte R9 290 @ 1160MHz/1350MHz Gigabyte R9 290 @ 1160MHz/1350MHz 
RAMHard DriveHard DriveOptical Drive
G.Skill Trident X 2X8GB DDR3 2400MHz Samsung 840 PRO 256GB  Seagate Barracuda 7200.14 3TB SATA III 6Gb/s 64... Pioneer Blu-ray Burner 
CoolingOSMonitorKeyboard
Liquid Single Loop Triple Radiators Win 7 SP1 Professional x64bit  Samsung SynchMaster 24" Widescreen 1200p TFT-LC... Logitech G15 
PowerCaseMouseMouse Pad
EVGA SuperNOVA G2 1300w 80+ Gold Fully Modular  Fractal Design Arc Midi R2 Microsoft Sidewinder X5 Allsop Redmond Mouse Pad 
Audio
Cambridge Soundworks 5.1 
CPUMotherboardGraphicsRAM
Intel Core i5-3570K @ 4.6GHz ASRock Z77E-ITX mITX  Sapphire HD 7990 @ 1090MHz/1600MHz G.SKILL Ripjaws 2X4GB DDR3-1600 @ 1866MHz 
Hard DriveHard DriveOptical DriveCooling
Crucial SSD 128GB mSATA SATA III 6GB  Seagate Barracuda 7200.12 1TB SATA II 32MB 7200RPM LG DVD R/W SATA with LightScribe Corsair Cooling Hydro Series H100 
OSMonitorKeyboardPower
Win 7 Professional x64bit Samsung 52" 1080p 60Hz LCD Logitech Wireless K330 Corsair AX850 Gold Fully Modular 
CaseMouseMouse PadAudio
BitFenix Prodigy Mini-ATX Black  Logitech Wireless M215 Corsair Vengeance MM200 Yamaha RX-V681 & PSB/Polk Audio 5.1 
CPUMotherboardGraphicsRAM
AMD Athlon II X4 640 ASRock N68C-GS NVIDIA 6600GT G. Skill Ripjaws DDR3 1600MHz 
Hard DriveOptical DriveCoolingOS
WD Caviar Blue 500GB 16MB Cache 7200RPM LG Optical Drive Thermaltake Max Orb Windows 7 
MonitorKeyboardPowerCase
Viewsonic 19” Flatscreen CRT Gigabyte GK-K6800 103  Thermaltake TR2 600W Cigar Boxes 
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post #3 of 3
Thread Starter 
Quote:
Originally Posted by Gunderman456 View Post

Probably dead, but I'd try reinstalling chipset drivers to make sure.

I tried reinstalling them all, and played around with quite a few things to no avail..

Plugged a USB in those ports today by accident and went to pull it out, but the computer recognized it.. The four ports that were dead are working again and I've done nothing!

I can see how the VIA ones are slower compared to the Intel ones. Takes a lot longer to start copying to the exact same USB.
 
Seven Seven Five
(12 items)
 
 
CPUMotherboardGraphicsRAM
Convertible i5 3570k (De-Lidded) Gigabyte Z77x-D3H XFX R9 290 With Koolance Block (1179/1450) 16GB G-Skill Ares 1866 
Hard DriveHard DriveHard DriveHard Drive
Samsung 840 Evo Seagate Barracuda 2TB Western Digital Green 2TB Samsung Spinpoint 1TB 
Hard DriveOptical DriveCoolingCooling
Western Digital Green 640GB 2x OEM DVD Drives Heatkiller Rev 3.0 XSPC RX360 
CoolingCoolingCoolingOS
Laing D5 + XSPC Res Primochill Bloodshed Red Tubing Koolance Fullcover R9 290x Block Windows 10 Pro x64 
MonitorMonitorMonitorKeyboard
Asus VEH228H Asus VE228H Aavara TS742 Dual Monitor Stand Ducky Shine II Cherry Blue RED Backlit Mechanic... 
PowerCaseMouseMouse Pad
Silverstone Strider 850W HAF 932 Logitech G400 Gigabyte Ghost 
AudioOther
Microlab Solo6c Logitech C100 Webcam 
  hide details  
Reply
 
Seven Seven Five
(12 items)
 
 
CPUMotherboardGraphicsRAM
Convertible i5 3570k (De-Lidded) Gigabyte Z77x-D3H XFX R9 290 With Koolance Block (1179/1450) 16GB G-Skill Ares 1866 
Hard DriveHard DriveHard DriveHard Drive
Samsung 840 Evo Seagate Barracuda 2TB Western Digital Green 2TB Samsung Spinpoint 1TB 
Hard DriveOptical DriveCoolingCooling
Western Digital Green 640GB 2x OEM DVD Drives Heatkiller Rev 3.0 XSPC RX360 
CoolingCoolingCoolingOS
Laing D5 + XSPC Res Primochill Bloodshed Red Tubing Koolance Fullcover R9 290x Block Windows 10 Pro x64 
MonitorMonitorMonitorKeyboard
Asus VEH228H Asus VE228H Aavara TS742 Dual Monitor Stand Ducky Shine II Cherry Blue RED Backlit Mechanic... 
PowerCaseMouseMouse Pad
Silverstone Strider 850W HAF 932 Logitech G400 Gigabyte Ghost 
AudioOther
Microlab Solo6c Logitech C100 Webcam 
  hide details  
Reply
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