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[Official] RYZEN 7 1800X | 1700X |1700 Owners Club & 4GHz+ Club - Page 1035

post #10341 of 11701
Quote:
Originally Posted by nrpeyton View Post

(wrongly accusing customer of altering SPD timings on read-only kits)

I agree they are wrong wink.gif . For RGB to function SPD writes are enabled = borked, please read some past posts wink.gif .
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post #10342 of 11701
I'm not saying these errors don't happen (its a new platform).. but for G.SKILL to refuse re-flash the chips at zero expense to themselves when this was a compatability issue with Ryzen (and not the customers fault) is just disgusting customer service.

*Common sense* should have prevailed here. And it did not.

How can any company "in it's right mind" refuse an RMA for something that isn't even physically damaged and ONLY needs a reflash. (At zero cost except manpower).

Even if the customer HAD tried to alter the firmware on the kits and was responsible; considering they are 300 bux kits -- if the customer was open & honest about what happened, and simply asked for help and admitted genuine mistake... why would any decent company refuse to help?

And in this case, it wasn't even the customers fault. So it just makes it absolutely unbelievable. That g.skill would attempt to refuse RMA on such an issue. I mean oh my god.... words can't even describe..... this is just beggars belief!

It's g.skill RMA policy we are complaining about here. This is NOT an attack on Ryzen or the teething problems. Everyone knew what they were getting into.
Edited by nrpeyton - 4/28/17 at 3:06pm
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post #10343 of 11701
I joined in, since I'm the author of the video. wink.gif

I'm not sure what mass e-mailing them about this can do but at least the video isn't helping their sales. Since this video I've asked them for comments and statements before I put up the next video about the subject but up until now it's been silent and we as a community have been left guessing and figuring out their problems.

Don't buy G.skill RGB memory for your Ryzen builds for now it still the answer. Although I have been running the returned modules for about 1,5 week now without issue. That is, without their software tool installed though, and quite frankly, I'm afraid to use it which makes the RGB function of the memory quite limited.

As you mentioned and I have mentioned in the comments, if only they would just reply and divulge the true information of what is going on. I'd like to tell people "You can buy the memory but don't use the tool for now" or something like that, but now I'm left with the only option to advise anyone against gets these modules until this is sorted out and resolved properly, with answers from G.skill themselves about the issue.
post #10344 of 11701
Quote:
Originally Posted by Quindor View Post

I joined in, since I'm the author of the video. wink.gif

I'm not sure what mass e-mailing them about this can do but at least the video isn't helping their sales. Since this video I've asked them for comments and statements before I put up the next video about the subject but up until now it's been silent and we as a community have been left guessing and figuring out their problems.

Don't buy G.skill RGB memory for your Ryzen builds for now it still the answer. Although I have been running the returned modules for about 1,5 week now without issue. That is, without their software tool installed though, and quite frankly, I'm afraid to use it which makes the RGB function of the memory quite limited.

As you mentioned and I have mentioned in the comments, if only they would just reply and divulge the true information of what is going on. I'd like to tell people "You can buy the memory but don't use the tool for now" or something like that, but now I'm left with the only option to advise anyone against gets these modules until this is sorted out and resolved properly, with answers from G.skill themselves about the issue.

excellent I also commented on your video. good work.. and rep+
if it wasn't for guys like you; we'd all be in a much darker place.
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post #10345 of 11701
Quote:
Originally Posted by nrpeyton View Post

excellent I also commented on your video. good work.. and rep+
if it wasn't for guys like you; we'd all be in a much darker place.
Thnx, but I'm just reporting as it happens (Like the Ryzen sleep bug I discovered).

Honestly, I think the stuff G.skill makes is pretty good, but the way they tried to get me to drop the RMA, while I sent it to them instead of the shop for a full refund is just deplorable. And even now, they won't give me any guarantees or answers as to why it happened, how to prevent it from happening again, and if it does if they will replace/fix the memory again or I'm just screwed. And that just sucks and shouldn't be how you treat your customers.
post #10346 of 11701
Quote:
Originally Posted by Quindor View Post

Thnx, but I'm just reporting as it happens (Like the Ryzen sleep bug I discovered).

Honestly, I think the stuff G.skill makes is pretty good, but the way they tried to get me to drop the RMA, while I sent it to them instead of the shop for a full refund is just deplorable. And even now, they won't give me any guarantees or answers as to why it happened, how to prevent it from happening again, and if it does if they will replace/fix the memory again or I'm just screwed. And that just sucks and shouldn't be how you treat your customers.
I hear what you're saying. Absolutely 100%.

I agree also they make great stuff.

It's the "RMA bit" that is deplorable (as you say).

I can even understand inability to give any guarantees regarding compatibility at this stage. (due to teething problems).

But if you think about it; 95% of people wouldn't be as forgiving as you and I. (most people don't hang out here at overclock.net or understand the bigger picture).

But what is deplorable is the fact they're unwilling to fix it again if the problem happens again (knowing it's a KNOWN non-isolated problem).
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post #10347 of 11701
its a bad situation for gskill.
i once had to rma to geil, that was odd, they wanted me to post it from England to a random shop in Scotland that would then forward it to Czechoslovakia, I got feed up and ended up posting it direct to Taiwan.
they sent new replacements, but the odd bit is both kits I had failed memory tests on my pc (athlon 2 620), but one kit of ram is still here as I never sent it and it works in my fx pc. so they replaced working ram for me?
    
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post #10348 of 11701
Quote:
Originally Posted by nrpeyton View Post

I'm not saying these errors don't happen (its a new platform).. but for G.SKILL to refuse re-flash the chips so they can sell them to another customer as refurbished at next to full-price (or new/repackaged @ full-price) is disgusting. It's g.skill RMA policy we are dealing with here. This is NOT an attack on Ryzen or the teething problems. Everyone knew what they were getting into.

I'm not sure where you're getting this bit from. If they refuse RMA they have to send you back the RAM even if they don't fix it. If you have RAM that isn't physically damaged at least you can try to reflash the corrupt EEPROM and bring it back. I agree that they shouldn't be refusing RMA in the first place for something that's not the customer's fault, but that doesn't mean they are going to keep your RAM and your money too.
post #10349 of 11701
Quote:
Originally Posted by bardacuda View Post

I'm not sure where you're getting this bit from. If they refuse RMA they have to send you back the RAM even if they don't fix it. If you have RAM that isn't physically damaged at least you can try to reflash the corrupt EEPROM and bring it back. I agree that they shouldn't be refusing RMA in the first place for something that's not the customer's fault, but that doesn't mean they are going to keep your RAM and your money too.

Sometimes you need to exaggerate to accumulate.

What about those who aren't any the wiser? The newb gamer who doesn't know any better? He still thinks he's sitting with 300 pound paperweight kit. Still out of pocket.

Do they expect u to pay return postage?

And they could still flashed (fixed) the kits before sending them back (without being pressured to do so). in the 1st instance.

Not everyone has a youtube video with 11,000 followers behind them.
Edited by nrpeyton - 4/27/17 at 3:39pm
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post #10350 of 11701
Like I said, I agree that they shouldn't be refusing RMA. I'll be the first one to grab my pitchfork and torch and start marching but not based on a lie. Saying that G.Skill is refusing to refund AND refusing to return the product is a lie. That would be straight up theft.
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