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[Official] RYZEN 7 1800X | 1700X |1700 Owners Club & 4GHz+ Club - Page 1036

post #10351 of 11477
Quote:
Originally Posted by bardacuda View Post

Like I said, I agree that they shouldn't be refusing RMA. I'll be the first one to grab my pitchfork and torch and start marching but not based on a lie. Saying that G.Skill is refusing to refund AND refusing to return the product is a lie. That would be straight up theft.

Agreed, I'll tone it down a little :-)redface.gif

:-)smile.gif

Sorry, just really made my blood boil when I watched the guys video.

(I remember returning something once, and when I was told it couldn't be repaired; I was asked if I wanted to pay for return postage on the broken item I said NO). <-- that was my initial reaction.

In my anger, I never thought it through thoroughly. And neglected that part. My apologies. I'll edit prior post.


Last post edited as follows:
1. G.skill would have sent broken kit back to customer. (refusing to simply reflash kit)
2.Original customer is 300 bux OUT OF POCKET.
3. G.skill would continue to make money selling these kits and leaving people out of pocket with refused RMA's on physically OKAY kits.



Not to mention RMA would still be recorded as a void-warranty for the rest of the life of the product (even if the customer got the kit working again by re-flashing it himself).

@bardacuda ; hope that clears that up
Edited by nrpeyton - 4/27/17 at 4:00pm
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post #10352 of 11477
Quote:
Originally Posted by nrpeyton View Post

Anyone who joins me in emailing G.SKiLL, post here to say you have done so with a copy/paste of the email. and you'll receive a rep+1 from me (plus anyone else who agrees with me)

Alternatively, PM me and I'll rep+ your last post (if you don't want your email viewed in public).

First 10 PM's will be dealt with first. (use appropriate subject heading to help me manage it). thanks thumb.gif


I'm not saying these errors don't happen (its a new platform).. but for G.SKILL to refuse re-flash the chips so they can sell them to another customer as refurbished at next to full-price (or new/repackaged @ full-price) is disgusting. It's g.skill RMA policy we are dealing with here. This is NOT an attack on Ryzen or the teething problems. Everyone knew what they were getting into.

That was blatant denial on GSkills part. I would have been way less calm had I been in dude's shoes for sure he handled it very well
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post #10353 of 11477
Quote:
Originally Posted by diggiddi View Post

That was blatant denial on GSkills part. I would have been way less calm had I been in dude's shoes for sure he handled it very well

Me too. He handled it eloquently.

Much more eloquently than I could have; as I'm sure I've just proven in my last few posts.
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post #10354 of 11477
Your experiences don't reflect G.Skill as a company in the wider side of things. It may only be the support in your area. The guys I knew have RMAed their parts easily round here.

So maybe North American support just sucks.
post #10355 of 11477
Yet another reason why we should be able to reflash RAM. If anyone with the appropriate knowledge/experience would like to be helpful and contribute some info on how to modify and flash RAM's EEPROM safely, rather than just say "don't do it" and keep it secret, I invite you to share in my post here:

http://www.overclock.net/t/1627823/how-do-i-read-modify-flash-spd-xmp-profiles-on-ddr4-eeprom/

Or even make a new post/guide.

If we don't get access to our sub timings soon, we, as a community may need to know how to do this properly, because it might become more and more common to do it anyway.
post #10356 of 11477
That will be throwing yourself in deep and dangerous waters.
post #10357 of 11477
Exactly. So why not make the waters a little shallower and less dangerous?
post #10358 of 11477
By making it shallower, unknowing kids will join you in the same pond polluting the water. The possibilities are infinite. You will then have to clean up stuff you never could have imagined.
post #10359 of 11477
So that's why you explain the risks and make an appropriate disclaimer. For someone who has borked RAM because of G.Skill refusing RMA for something they didn't do, what do they have to lose anyway? Why act like an overprotective parent or a nanny state and tell people what they can and can't do with their own hardware? You know kids will do dumb stuff anyway regardless if you tell them not to. It is better to educate them on the risks and how to avoid them and let them make their own decisions.
post #10360 of 11477
Quote:
Originally Posted by mus1mus View Post

By making it shallower, unknowing kids will join you in the same pond polluting the water. The possibilities are infinite. You will then have to clean up stuff you never could have imagined.

They dive in anyway. Plenty of youtube "how to do SOMETHING AWESOME" videos out there without adequate background which people then apply to the wrong hardware, software, what have you. It's relatively easy to screen these people. Just don't give them tldr. They'll wander off, google something that gives them an easy answer, usually wrong, and then apply it incorrectly on top of that.

Think of it as evolution in action.

I love that quote.
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