Originally Posted by Spawne32
Cultural issues seem to be a MAJOR challenge still to this day with the chinese companies. I left Lamptron for just that reason. When myself and Andy were brought on board back in 08-09 they had little concept of the north american and european markets. They couldn't understand the disgust with the "made in china" label, nor could they also understand our strict safety standards. We would get products that were major fire hazards on initial concept and had to explain why it would be a bad idea to sell this to a consumer. Disregards for safety is something that seems to plague chinese manufacturers. Had an air compressor explode on me one time due to manufacturing defects in the metal from being cheaply made. Frankly I am still surprised they are in business this long.
The written character in Chinese for the country China and the character for center or central is the same character. That may help explain part of what is happening.
I am not wanting to turn this into an "anti" China or Taiwan or anything else anything post. Different countries end up with different cultural values and expectations based on their historical experiences. Particularly, having had a recent history and experience of the deprivations of war and then following that having to survive things like communist then cultural revolutions and the poverty that went along with that builds a different perspective on things.
Health, safety and the value of life are only very modern concepts that have not permeated everywhere in society yet. You don't really need that as a country when you have a billion people, you can afford to lose a few along the way and it is just Karma. If you are staff, you should be beholden completely to them because they are giving you money. They probably make enough money selling to the china domestic market to keep the doors open. Exports are cream on top.
Western people have a completely different set of values and expectations and have been known to come over to this part of the world and blunder around trying to apply what they understand to be "normal", causing just as many head scratching moments as well.
Having said all of that, It doesn't really help MSI customers who, while having some patience and understanding of DOA gear and bugs, have the expectation that the hardware they spend hard earned money on actually works as advertised. The support guys would be much better served by understanding that themselves and managing expectations rather than getting pissed of at the customers.