I have recently had these problems with the washers which are in video and pictures I've taken, that being said I think that the pump was excellent when working because of power and sound, but imo if they could just put some time and resources into finding a solution I think that would help them in fixing there reputation esp after reading there replies on the issue and placing blame on everyone else except themselves, they lost reputable suppliers and manufacturers as I understand as well, the whole issue could have just been resolved temporarily had they just offered replacements anytime someone had a problem until they could find a permanent solution instead of trying to place blame on everyone else I do agree that it was handled wrong but at the same time I believe that there still is a possibility of them rectifying the situation.
I purchased mine through Amazon which was supplied by performance PCS one of my pumps had the washer come off so I sent both back to Amazon and I got a refund but they charged me a 20% restocking fee which I have to handle now I can understand restocking on since it was still in working order but not the other one.
I do hope they can figure out a solution because that was one of the best pumps that I have tried I absolutely loved it and would buy it again if a solution was found where a workaround.
I do think that they need to acknowledge the problem publicly because them saying "out of a thousand only 5% back" does not mean that this is the total amount of people having issues with it because there are other distributors plus some people don't report it and opt to fix themselves or as in my case mine were sent back to Performance but I think there is enough evidence online to support there being a problem with the washer and offer a refund or exchange if evidence is shown of the issue no matter if they think it's been tempered with or not unless is blatant that what you did cause the issue.
But will see in time though how this entire situation is handled.
I do agree though that this topic should be strictly for opinions on fixes and things of that nature only, instead of how people feel or there experience, otherwise people will keep getting off topic and nothing will get done.