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Alphacool pump VPP755 review of noise issues - Page 17

post #161 of 266
Thread Starter 

I accept that I was too blunt to @form2function above. I take the tone back.

@loktite78 so far I backed up all my claims, with some technical reasoning where applicable, and see no reason to defend Alphacool on this matter, on the contrary - they displayed a shady attitude that potential customers should be aware of. Sure, I was wondering when you'd reply again and you can go right ahead and defend Alphacool, but you may want to accept the fact that some of us in here think differently and, yeah, may have some technical knowledge and experience too, which can come across as definite sometimes, maybe even annoying.


Edited by mastabog - 4/1/17 at 9:22pm
post #162 of 266
Quote:
Originally Posted by mastabog View Post

I accept that I was too blunt to @form2function above. I take the tone back.

No hard feelings, I get where you're coming from. Let's see if we can bring this around back to solutions to the problem, if not from Alphacool then from the community.
post #163 of 266
Quote:
Originally Posted by mastabog View Post

I accept that I was too blunt to @form2function
 above. I take the tone back.

@loktite78
 so far I backed up all my claims, with some technical reasoning where applicable, and see no reason to defend Alphacool on this matter, on the contrary - they displayed a shady attitude that potential customers should be aware of. Sure, I was wondering when you'd reply again and you can go right ahead and defend Alphacool, but you may want to accept the fact that some of us in here think differently and, yeah, may have some technical knowledge and experience too, which can come across as definite sometimes, maybe even annoying.

I'm not really defending Alphacool. I just don't think the problem is as wide spread as you are saying. It would be nice to find a work around or fix for the people who have the problem so they aren't out the money and having to buy a new pump.
post #164 of 266
Thread Starter 

I can report that I have finally received the refund from Aqua Tuning today, including a refund for the return shipping. In my case I was asked for video evidence and replies from AT were taking a while at first before being allowed to send it back.

 

My washer was visibly stretched (it snapped, had to put it back), but I also included a link to this thread on OCN in the RMA message. At first they said a refund is conditioned on whether they can confirm the fault. I was prepared to lose the money, and then I sent it back. Two weeks later I got a refund. They didn't try to imply I took the impeller out. Can't say whether linking to this thread played any role.

 

@C00LM4N still has his wuith the modified part-slit washer (which returned it to silence) under tests. Last time we spoke he said it got noisier, but is still pretty quiet. Any updates?

 

To everyone else: I have some nylon washers lying around from when I played with my pump. PM me if you can't get any from ebay and I'll be happy to post some to you, even ream some to the correct ID for you.

post #165 of 266
I have recently had these problems with the washers which are in video and pictures I've taken, that being said I think that the pump was excellent when working because of power and sound, but imo if they could just put some time and resources into finding a solution I think that would help them in fixing there reputation esp after reading there replies on the issue and placing blame on everyone else except themselves, they lost reputable suppliers and manufacturers as I understand as well, the whole issue could have just been resolved temporarily had they just offered replacements anytime someone had a problem until they could find a permanent solution instead of trying to place blame on everyone else I do agree that it was handled wrong but at the same time I believe that there still is a possibility of them rectifying the situation.
I purchased mine through Amazon which was supplied by performance PCS one of my pumps had the washer come off so I sent both back to Amazon and I got a refund but they charged me a 20% restocking fee which I have to handle now I can understand restocking on since it was still in working order but not the other one.
I do hope they can figure out a solution because that was one of the best pumps that I have tried I absolutely loved it and would buy it again if a solution was found where a workaround.
I do think that they need to acknowledge the problem publicly because them saying "out of a thousand only 5% back" does not mean that this is the total amount of people having issues with it because there are other distributors plus some people don't report it and opt to fix themselves or as in my case mine were sent back to Performance but I think there is enough evidence online to support there being a problem with the washer and offer a refund or exchange if evidence is shown of the issue no matter if they think it's been tempered with or not unless is blatant that what you did cause the issue.
But will see in time though how this entire situation is handled.
I do agree though that this topic should be strictly for opinions on fixes and things of that nature only, instead of how people feel or there experience, otherwise people will keep getting off topic and nothing will get done.
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Brandon H.
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post #166 of 266
PTFE washer is useless. I made a "part-slit" one and one without any slit (PTFE is very flexible so it's possible to install it even without a slit) and both came off after a several hours - ID increased enormously. Everything inside is covered with PTFE shavings. Seems like PTFE + ceramic shaft is kind of a bad friction pair.
post #167 of 266
I really hope we can find a solution to this because im still waiting on my waterblocks from ekwb and still have yet to replace a order for two new pumps and if i can find a fix for those pumps i would really love to reorder them because they were really great other than the whole washer thing.
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post #168 of 266
Nylon washer seems to be the only one solution so far.
Unless you run the pump constantly at max rpm it should last for a long time.
post #169 of 266
where to get nylon washer?
post #170 of 266
Quote:
Originally Posted by loktite78 View Post


I'm not really defending Alphacool. I just don't think the problem is as wide spread as you are saying. It would be nice to find a work around or fix for the people who have the problem so they aren't out the money and having to buy a new pump.

 

Havoc said people shouldn't post their experiences here. Without that how am I supposed to know what percentage of people have issues?

Quote:
Originally Posted by havoc315 View Post

I have recently had these problems with the washers which are in video and pictures I've taken, that being said I think that the pump was excellent when working because of power and sound, but imo if they could just put some time and resources into finding a solution I think that would help them in fixing there reputation esp after reading there replies on the issue and placing blame on everyone else except themselves, they lost reputable suppliers and manufacturers as I understand as well, the whole issue could have just been resolved temporarily had they just offered replacements anytime someone had a problem until they could find a permanent solution instead of trying to place blame on everyone else I do agree that it was handled wrong but at the same time I believe that there still is a possibility of them rectifying the situation.
I purchased mine through Amazon which was supplied by performance PCS one of my pumps had the washer come off so I sent both back to Amazon and I got a refund but they charged me a 20% restocking fee which I have to handle now I can understand restocking on since it was still in working order but not the other one.
I do hope they can figure out a solution because that was one of the best pumps that I have tried I absolutely loved it and would buy it again if a solution was found where a workaround.
I do think that they need to acknowledge the problem publicly because them saying "out of a thousand only 5% back" does not mean that this is the total amount of people having issues with it because there are other distributors plus some people don't report it and opt to fix themselves or as in my case mine were sent back to Performance but I think there is enough evidence online to support there being a problem with the washer and offer a refund or exchange if evidence is shown of the issue no matter if they think it's been tempered with or not unless is blatant that what you did cause the issue.
But will see in time though how this entire situation is handled.
I do agree though that this topic should be strictly for opinions on fixes and things of that nature only, instead of how people feel or there experience, otherwise people will keep getting off topic and nothing will get done.

Did you seriously just write a 140+ word run-on sentence? Dude... How in the world am I suppose to understand what you're writing?

   
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Celapaleis (2013)
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