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[Ars] IoT garage door opener maker bricks customer’s product after bad review - Page 2

post #11 of 34
The owner of the business should be hung and quartered. Can't wait until his company goes bankrupt and see he him pleading for customers.

If you're an adult and can't take "abusive" language, go to therapy, or don't work with the general public.

Also, "toxic" is just another term for "someone who hurt my feelings." Grow up people.
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post #12 of 34
Quote:
Originally Posted by umeng2002 View Post

The owner of the business should be hung and quartered. Can't wait until his company goes bankrupt and see he him pleading for customers.

If you're an adult and can't take "abusive" language, go to therapy, or don't work with the general public.

Also, "toxic" is just another term for "someone who hurt my feelings." Grow up people.
I dont understand the logic in this. A company shouldn't be forced to deal with rude customers, nor should they be shunned for turning away a rude customer. Giving service to a customer that is rude only makes things worse. Customer can walk all over the company and also strengthens the customer in being rude for other cases since they can get what they want.

In my eye's, when I see a rude customer, it's no different then a child throwing a temper tantrum. Do you embrace a child throwing temper tantrum? No!
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post #13 of 34
Still think this is an April Fools joke.
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post #14 of 34
Quote:
Originally Posted by umeng2002 View Post

The owner of the business should be hung and quartered. Can't wait until his company goes bankrupt and see he him pleading for customers.

If you're an adult and can't take "abusive" language, go to therapy, or don't work with the general public.

Also, "toxic" is just another term for "someone who hurt my feelings." Grow up people.

Death threats over some small salty exchange? You don't sound any more mature.

It's honestly on the fault of both parties. Entitled customers shouldn't be allowed to be snobs and there are way too many counts of user error being the issue instead of the product. Owner was also an impulsive prick that could have handled the situation a lot better or at a later date.
    
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post #15 of 34
Quote:
Originally Posted by WolfssFang View Post

I dont understand the logic in this. A company shouldn't be forced to deal with rude customers, nor should they be shunned for turning away a rude customer. Giving service to a customer that is rude only makes things worse. Customer can walk all over the company and also strengthens the customer in being rude for other cases since they can get what they want.

In my eye's, when I see a rude customer, it's no different then a child throwing a temper tantrum. Do you embrace a child throwing temper tantrum? No!

Quote:
Originally Posted by Kokin View Post

Death threats over some small salty exchange? You don't sound any more mature.

It's honestly on the fault of both parties. Entitled customers shouldn't be allowed to be snobs and there are way too many counts of user error being the issue instead of the product. Owner was also an impulsive prick that could have handled the situation a lot better or at a later date.

Using a curse word over a broken product isn't rude. This also didn't happen in person. Look at any major corporation, they'd never pull something like this (except for Tesla - don't get me started on them). Even if the correspondence gets heated, customer service people are trained to always be nice. That's called being professional to people who give you money. It's these small startups that have some misguided form of entitlement.

@Kokin, that's not a death threat. That's a hyperbole. Also, the customer should be entitled. He spent money for a product. It's broken, I'd leave a bad review too. If you can't handle people who get mad, go live in the forest - animals won't trigger you with foul language.
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post #16 of 34
Quote:
Originally Posted by umeng2002 View Post


Using a curse word over a broken product isn't rude. This also didn't happen in person. Look at any major corporation, they'd never pull something like this (except for Tesla - don't get me started on them). Even if the correspondence gets heated, customer service people are trained to always be nice. That's called being professional to people who give you money. It's these small startups that have some misguided form of entitlement.

@Kokin, that's not a death threat. That's a hyperbole. Also, the customer should be entitled. He spent money for a product. It's broken, I'd leave a bad review too. If you can't handle people who get mad, go live in the forest - animals won't trigger you with foul language.

So you are telling, that customer sevice can be hammered down with loads of angry talk, with loads of cursing and they shtill should smile back and be polite to you, because you are giving them money?
post #17 of 34
Only thing i trust to be connected to the internet is my pc and mobile devices.
 
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post #18 of 34
Quote:
Originally Posted by WolfssFang View Post

Quote:
Originally Posted by ToTheSun! View Post

"You have no impulse control!!!"
>proceeds to execute reprehensible action which he later regrets

Ah, the little things.
If a customer came into your store cursing and yelling....you're going to service them? I would call security to kick them out, they can come back in when they cooled down and can speak in a proper manner. Same applies to this, from little info we know, it seems like the user experienced a problem, and instead of contacting CS, they just decided to blow a fuse.
I don't see how any of that relates to the content of my post. Either way, you're clearly unfit for the job you're hypothesizing about.

Quote:
Originally Posted by mr one View Post

So you are telling, that customer sevice can be hammered down with loads of angry talk, with loads of cursing and they shtill should smile back and be polite to you, because you are giving them money?
Customer service wasn't "hammered down". They got a complaint and a bad review, things REAL successful companies get by the thousands on a daily basis. Your company is still obligated to provide support for a product already purchased.

As an addendum, companies are not babysitters, nor champions of morality. They don't get to break the rules to give clients "time out".
    
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post #19 of 34
I can't wait for this ever-connected, ever-spying, ever-bricking IoT valhalla ! biggrin.gif




/s
post #20 of 34
The ever predictable company apologists striking back. Two wrongs don't make a right.

This guy sent his company right into oblivion. Think about it.
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