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Touchscreen issue with Win10 Creator's Update

post #1 of 12
Thread Starter 
Hello!

I currently use two touchscreens for my flight sim controls setup using Helios software and three 27" monitors for the flight sim display. Everything was working fine under Win10 Anniversary Edition but after upgrading to Win10 Creators Update (clean install), I'm having issues with one of the monitors.

I have a small 22" iiyama ProLite T2250MTS-B1 and a bigger 24" iiyama ProLite T2452MTS-B4 touchscreen. The 24" one is the one having problems. I can see that the touch function is working fine, I've set Windows to know that these two screens are touchscreens and I've calibrated both screens. I can move and manipulate open File Explorer windows on the touchscreen but when I start up Helios, it does not interact with the software. Under Win10AE, I could press a button on the 24" touchscreen and get a desired effect. Under Win10CU, I press the same button but there's no effect. I can see the indication that the touchscreen has detected a touch input and if I move the mouse, I can see that the cursor is where I last touched the screen, but Helios does not recognize the touch input. I can click the button with the mouse and get the desired effect, but I cannot activate it via touch.

I wonder what's changed in Win10CU that causes such an effect? Unfortunately, Helios software has been abandoned a couple of years ago so I cannot ask the original programmer for help.

Any suggestions or advice appreciated. Thanks!
post #2 of 12
That's how they get you to buy new hardware by stopping the support of drivers and calling everything legacy.

Go back to the older version of Windows 10.
 
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post #3 of 12
Thread Starter 
I'm not sure what you mean. The hardware works fine on Win10 Anniversary Edition but has some issues with Win10 Creators Update.

I could go back to Win10 AE but I'd have to upgrade to CU eventually and still have to face this problem.... I'm hoping there's just a setting that I've missed?
post #4 of 12
What I'm suggesting is that support is most likely missing in the latest Win 10 update.
 
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post #5 of 12
Thread Starter 
It's interesting that you say that... if I was going from Win7 to Win10, then I'd understand that. But I'm just going from version 2 of Win10 to version 3....
post #6 of 12
You yourself suspect something and started a new thread about dual booting Win 10 pre and post latest update.
 
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post #7 of 12
See if you can find a driver for that monitor, you can install it still and use it on CU you just need to find the right driver.
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post #8 of 12
Thread Starter 
Quote:
Originally Posted by Gunderman456 View Post

You yourself suspect something and started a new thread about dual booting Win 10 pre and post latest update.
I'm not sure what's happening here, but what I do know is that it works in Win10AE but not in Win10CU.

I've even tried unplugging my other touchscreen and still get the same issue with the 24" screen.

Quote:
Originally Posted by NeoReaper View Post

See if you can find a driver for that monitor, you can install it still and use it on CU you just need to find the right driver.
No drivers from the iiyama website, unfortunately.
post #9 of 12
One thing I will say, is sometimes drivers from the updates hardware from the same company or even similar hardware from another company may work on your product. I've had it where my wifi internet USB stopped being supported with new drivers for Win 7 and I installed a wifi driver from a competing company and it worked.
 
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BitoHeaven
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RAMHard DriveHard DriveOptical Drive
G.Skill Trident X 2X8GB DDR3 2400MHz Samsung 840 PRO 256GB  Seagate Barracuda 7200.14 3TB SATA III 6Gb/s 64... Pioneer Blu-ray Burner 
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EVGA SuperNOVA G2 1300w 80+ Gold Fully Modular  Fractal Design Arc Midi R2 Microsoft Sidewinder X5 Allsop Redmond Mouse Pad 
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post #10 of 12
Thread Starter 
I wonder if you've misunderstood my issue...

The touchscreen works fine when using other programs. I can run VLC on it and operate the buttons using touch input. I can open File Explorer or Firefox on the touchscreen and operate the buttons with touch input. However, with respect to the Helios software, it does nothing at all. I can tap/touch all I want, and I can see visual feedback from the touchscreen that it recognizes the touch input, but I get no response from the Helios software at all.

The fact that this happens on Win10CU but is not present in Win10AE.... then again, I'm comparing clean install CU and clean install AE. I wonder if installing AE first, then upgrading to CU on top of it would mean that whatever driver or setting that makes it work on AE will be present and therefore the touchscreen will work in CU...
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