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Help needed - No video output on some gfx cards, works on other

post #1 of 5
Thread Starter 
So friend of mine has had issues with his monitor not seeing any display output from his GFX card(s); mobo appears to post (no beep code). Build is on a 2500k + asus P8Z68-V

Originally this was from his AMD 6790, which it seemed like had died. Was working and then wasn't one day, moved it to another pcie slot and it worked once, then didnt.

He picked up a 6670 or similar and it worked fine (and continues to).

I sent him my GTX980 as I'd upgraded recently and same issue with that card which I'd tested right before sending in the box/anti-static bag/newegg packing I got my new card in.

All cards use 2x6pin or 2x8pin, so I'm hesitant to suspect the psu or cables unless it's at a certain length/angle that the cables short?


Waiting for him to install the 980 in the second slot w/ display out from the 6670 and see if the 980 even shows up in device manager, will know if the card died in transit at that point at least but thinking this is driver/mobo related. Build is also 5 years old, but don't see why it wouldn't still work.


Any help would be appreciated!
Edited by asuindasun - 4/26/17 at 6:05pm
post #2 of 5
Odd, that it would die in transit.

Have him uninstall the AMD drivers, then use DDU to get all remnants and install NVIDIA drivers.

This may be a PSU problem. It failed to work with a more powerful card but did work with a less powerful card and now it's failing to work again with a more power hungry card.
 
BitoHeaven
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BitoHeaven
(16 items)
 
Cigar ATX PC
(14 items)
 
CPUMotherboardGraphicsGraphics
Intel i7 4770k @ 4.5GHz Asus Maximus VI Gene Gigabyte R9 290 @ 1160MHz/1350MHz Gigabyte R9 290 @ 1160MHz/1350MHz 
RAMHard DriveHard DriveOptical Drive
G.Skill Trident X 2X8GB DDR3 2400MHz Samsung 840 PRO 256GB  Seagate Barracuda 7200.14 3TB SATA III 6Gb/s 64... Pioneer Blu-ray Burner 
CoolingOSMonitorKeyboard
Liquid Single Loop Triple Radiators Win 7 SP1 Professional x64bit  Samsung SynchMaster 24" Widescreen 1200p TFT-LC... Logitech G15 
PowerCaseMouseMouse Pad
EVGA SuperNOVA G2 1300w 80+ Gold Fully Modular  Fractal Design Arc Midi R2 Microsoft Sidewinder X5 Allsop Redmond Mouse Pad 
Audio
Cambridge Soundworks 5.1 
CPUMotherboardGraphicsRAM
Intel Core i5-3570K @ 4.6GHz ASRock Z77E-ITX mITX  Sapphire HD 7990 @ 1090MHz/1600MHz G.SKILL Ripjaws 2X4GB DDR3-1600 @ 1866MHz 
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Crucial SSD 128GB mSATA SATA III 6GB  Seagate Barracuda 7200.12 1TB SATA II 32MB 7200RPM LG DVD R/W SATA with LightScribe Corsair Cooling Hydro Series H100 
OSMonitorKeyboardPower
Win 7 Professional x64bit Samsung 52" 1080p 60Hz LCD Logitech Wireless K330 Corsair AX850 Gold Fully Modular 
CaseMouseMouse PadAudio
BitFenix Prodigy Mini-ATX Black  Logitech Wireless M215 Corsair Vengeance MM200 Yamaha RX-V681 & PSB/Polk Audio 5.1 
CPUMotherboardGraphicsRAM
AMD Athlon II X4 640 ASRock N68C-GS NVIDIA 6600GT G. Skill Ripjaws DDR3 1600MHz 
Hard DriveOptical DriveCoolingOS
WD Caviar Blue 500GB 16MB Cache 7200RPM LG Optical Drive Thermaltake Max Orb Windows 7 
MonitorKeyboardPowerCase
Viewsonic 19” Flatscreen CRT Gigabyte GK-K6800 103  Thermaltake TR2 600W Cigar Boxes 
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post #3 of 5
Thread Starter 
Quote:
Originally Posted by Gunderman456 View Post

Odd, that it would die in transit.

Have him uninstall the AMD drivers, then use DDU to get all remnants and install NVIDIA drivers.

This may be a PSU problem. It failed to work with a more powerful card but did work with a less powerful card and now it's failing to work again with a more power hungry card.

DDU is the new driver sweeper I take it? Will shoot him a walk-through... hate troubleshooting w/o being there mad.gif
post #4 of 5
Yeah, I do the block too when friends and family have their PC issues.
 
BitoHeaven
(16 items)
 
Cigar ATX PC
(14 items)
 
CPUMotherboardGraphicsGraphics
Intel i7 4770k @ 4.5GHz Asus Maximus VI Gene Gigabyte R9 290 @ 1160MHz/1350MHz Gigabyte R9 290 @ 1160MHz/1350MHz 
RAMHard DriveHard DriveOptical Drive
G.Skill Trident X 2X8GB DDR3 2400MHz Samsung 840 PRO 256GB  Seagate Barracuda 7200.14 3TB SATA III 6Gb/s 64... Pioneer Blu-ray Burner 
CoolingOSMonitorKeyboard
Liquid Single Loop Triple Radiators Win 7 SP1 Professional x64bit  Samsung SynchMaster 24" Widescreen 1200p TFT-LC... Logitech G15 
PowerCaseMouseMouse Pad
EVGA SuperNOVA G2 1300w 80+ Gold Fully Modular  Fractal Design Arc Midi R2 Microsoft Sidewinder X5 Allsop Redmond Mouse Pad 
Audio
Cambridge Soundworks 5.1 
CPUMotherboardGraphicsRAM
Intel Core i5-3570K @ 4.6GHz ASRock Z77E-ITX mITX  Sapphire HD 7990 @ 1090MHz/1600MHz G.SKILL Ripjaws 2X4GB DDR3-1600 @ 1866MHz 
Hard DriveHard DriveOptical DriveCooling
Crucial SSD 128GB mSATA SATA III 6GB  Seagate Barracuda 7200.12 1TB SATA II 32MB 7200RPM LG DVD R/W SATA with LightScribe Corsair Cooling Hydro Series H100 
OSMonitorKeyboardPower
Win 7 Professional x64bit Samsung 52" 1080p 60Hz LCD Logitech Wireless K330 Corsair AX850 Gold Fully Modular 
CaseMouseMouse PadAudio
BitFenix Prodigy Mini-ATX Black  Logitech Wireless M215 Corsair Vengeance MM200 Yamaha RX-V681 & PSB/Polk Audio 5.1 
CPUMotherboardGraphicsRAM
AMD Athlon II X4 640 ASRock N68C-GS NVIDIA 6600GT G. Skill Ripjaws DDR3 1600MHz 
Hard DriveOptical DriveCoolingOS
WD Caviar Blue 500GB 16MB Cache 7200RPM LG Optical Drive Thermaltake Max Orb Windows 7 
MonitorKeyboardPowerCase
Viewsonic 19” Flatscreen CRT Gigabyte GK-K6800 103  Thermaltake TR2 600W Cigar Boxes 
MouseMouse Pad
Zalman ZM-M300 Corsair Vengeance MM200 
  hide details  
Reply
 
BitoHeaven
(16 items)
 
Cigar ATX PC
(14 items)
 
CPUMotherboardGraphicsGraphics
Intel i7 4770k @ 4.5GHz Asus Maximus VI Gene Gigabyte R9 290 @ 1160MHz/1350MHz Gigabyte R9 290 @ 1160MHz/1350MHz 
RAMHard DriveHard DriveOptical Drive
G.Skill Trident X 2X8GB DDR3 2400MHz Samsung 840 PRO 256GB  Seagate Barracuda 7200.14 3TB SATA III 6Gb/s 64... Pioneer Blu-ray Burner 
CoolingOSMonitorKeyboard
Liquid Single Loop Triple Radiators Win 7 SP1 Professional x64bit  Samsung SynchMaster 24" Widescreen 1200p TFT-LC... Logitech G15 
PowerCaseMouseMouse Pad
EVGA SuperNOVA G2 1300w 80+ Gold Fully Modular  Fractal Design Arc Midi R2 Microsoft Sidewinder X5 Allsop Redmond Mouse Pad 
Audio
Cambridge Soundworks 5.1 
CPUMotherboardGraphicsRAM
Intel Core i5-3570K @ 4.6GHz ASRock Z77E-ITX mITX  Sapphire HD 7990 @ 1090MHz/1600MHz G.SKILL Ripjaws 2X4GB DDR3-1600 @ 1866MHz 
Hard DriveHard DriveOptical DriveCooling
Crucial SSD 128GB mSATA SATA III 6GB  Seagate Barracuda 7200.12 1TB SATA II 32MB 7200RPM LG DVD R/W SATA with LightScribe Corsair Cooling Hydro Series H100 
OSMonitorKeyboardPower
Win 7 Professional x64bit Samsung 52" 1080p 60Hz LCD Logitech Wireless K330 Corsair AX850 Gold Fully Modular 
CaseMouseMouse PadAudio
BitFenix Prodigy Mini-ATX Black  Logitech Wireless M215 Corsair Vengeance MM200 Yamaha RX-V681 & PSB/Polk Audio 5.1 
CPUMotherboardGraphicsRAM
AMD Athlon II X4 640 ASRock N68C-GS NVIDIA 6600GT G. Skill Ripjaws DDR3 1600MHz 
Hard DriveOptical DriveCoolingOS
WD Caviar Blue 500GB 16MB Cache 7200RPM LG Optical Drive Thermaltake Max Orb Windows 7 
MonitorKeyboardPowerCase
Viewsonic 19” Flatscreen CRT Gigabyte GK-K6800 103  Thermaltake TR2 600W Cigar Boxes 
MouseMouse Pad
Zalman ZM-M300 Corsair Vengeance MM200 
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post #5 of 5
Thread Starter 
Alright was able to make it to the buddy's place while I'm back home for a wedding, tested quite a few things (below) and am thinking either motherboard, motherboard drivers or psu.

His card that works is an amd 6970, his previous card that worked then didn't is a 7970.

1. Updated to most recent bios for his mobo. Cleared cmos.
2. Ran DDU in safe mode to remove ALL display drivers (amd, Intel, nvidia). Left 6970 in the mobo and booted, monitor will display. Swapped gtx in, does not display (doesn't even show bios, no nothing). When we got into windows on the 6970 I hit the power button and it took 6s to shut down/power off. Gtx took the same amount of time, so it seems like it's making it into Windows, but for some reason it's not talking with the monitor.
3. Tried to install the Nvidia drivers with the gtx installed and DVi plugged into the mobo, wouldn't detect the card.
3. Tested hdmi out from both cards to monitor, same result.
4. Tested hdmi from both cards to his TV, same result.
5. Left 6970 in the top pci slot, plugged the gtx into the lower slot. Didn't see the gtx in device manager (did not see amd either until driver was installed).


Throughout all of this when the gtx is plugged in, the gtx 980 led on the cooler is lit, fan spins.


Really at a loss... His original 7970 stopped displaying shortly after letting the windows 7 to 10 upgrade to through, but doesn't make sense that it would do this
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