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In-wall cabling doesn't work. Who do I call?

post #1 of 14
Thread Starter 
I just moved into a new place that has wired coax wall plates in a number of locations. Cable guy just came to set stuff up and couldn't get any of them to function. There are two cables that go from the exterior into the walls, and neither seem to work. Who do I call to figure something like this out?
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post #2 of 14
Anyone that does multimedia installations. But get ready to pay, and pay a lot.

It's not really hard to troubleshoot yourself, and then replace what needs to be replaced or maybe even just reconnect what was disconnected.
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post #3 of 14
Aloha (Hello) to you,
I had a similar problem when I moved into my lil duplex. The issue is probably a simple one. The old cabling (the one that you describe ) as being built in already were bypassed by any "New" cable install by any of the available providers in your area. In my experience I called the cable company in my area and they came out and ran new cables from the drop (where the cable comes from the pole) to my home. It cost a new install by them. This is way cheaper than calling a multi-media company that does in-house cabling. That would have cost me approx 2500 bucks. When you call the cable provider in your area and the tech comes out insist that you want to use the in your house cabling and they will hook their lines up to it, if you do not insist then they will just bypass them and the wall sockets in your house will be just for show.
post #4 of 14
Is this internet, network, or multimedia cabling, or some combination of those?
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post #5 of 14
^^ If it's Cable or Internet it could be in the splitter box.
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post #6 of 14
Thread Starter 
It's a bit of a strange issue in that there are 3(!) different coax cables that enter the building. 1 of them enters the wall on the ground floor, 1 enters the wall on the 2nd floor, and 1 runs through the basement door frame and along the floorboard. There's also a random coax bracket on the outside of the other side of the building with no wires attached, which makes no sense whatsoever. When the cable guy came he tried every combo of connections but was only able to get the basement cable to work. The only wall plate with a multi way splitter behind it is on the second floor, but there are like 7 plates total, and we searched the entire place for some kind of main splitter box but came up empty. I'd need to first figure out which of the 2 in-wall cables services the wall plates, and then figure out where the problem(s) is/are. I have absolutely no idea how to do this. Having just bought a house I'd really rather not pay big $ to an a/v installer but I don't even know where to start.
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post #7 of 14
Long shot, but if you are worried about TV service and you have Comcast/Xfinity then you can purchase a Roku and download their beta application. It lets you on demand programs as well as live TV. I've been using it for awhile now and it's great plus it gives me the freedom to move my television around without having any coax cables to deal with or a crappy set-top box.
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post #8 of 14
You need to find out where the other end of the cable ends up.

As a cable going bad is pretty rare.

Most likely they couldn't figure where the other end lead to.


My Basement is a mess in those regards. Splitters everywhere. tongue.gif
House was originally wired up for over the air, as we have a big o' antenna outside not used. The DMarc outside has like 3 coax going to it. tongue.gif
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post #9 of 14
Alohas again.
I would suggest 3 things to do.
1. You could uninstall the cabling yourself or pay a local "do it all" handyman to remove. Since the cabling may run under your crawl space etc.
They cost way less than contracting a multi-media specialist.
2. Seal up all the holes that are entry points for the cable wiring as you go, uninstalling. You need no bugs etc with entry points to your home.
3. Once done with the cabling removal. Call the cable company and have them do what is technically called a "Serviceable Dwelling, New install".
This tells them that your home is serviceable (Cable can be installed), But you need to have wires re-run etc. When they start the new wiring you
can direct them as to where you want wires installed instead of them running it where they feel it is most easy for them.
I agree with @DzillaXx coax cabling going bad is unheard of and start and end points can be definitely found. But since you say you own the home. Best would be to
start all new and get rid of the junk wiring. Unless of course you want multimedia specific wiring, like audio connections, ethernet accessibility in other rooms etc., then
you would need a multi-media cable installer to do that. Regular co-ax only as in Cable tv, then consider the above 3 steps.

Alohas.
post #10 of 14
There are cable companies (for example bell here in canada) that only require a single connected box. The others stream from it anywhere in the house wirelessly.
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