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black screen

post #1 of 5
Thread Starter 
hi I am new here
MY sapphire Dual-X R9 270X 2G D5 was working fine even after the last windows 10 creator update.
but a few days agoit suddenly froze just after the windows screen switches to desktop.
if i remove the drivers i can get it to work in substandard mode.
installing the drivers from any time old or new it freezes when it checks screens.
it also does this on my spare computer so it is not the motherboard.

any clues or am i looking for a new card?
thank yo
post #2 of 5
So the card works in safe mode without the drivers but will not work when the drivers are installed in safe mode or normal mode?

Seems that the card is ok, and your last driver install attempt did not go well. Uninstall the drivers, reboot into safe mode and use DDU to clean all AMD and NVIDIA drivers (if you've ever had an NVIDIA card installed), reboot and install the latest AMD drivers.
 
BitoHeaven
(16 items)
 
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CPUMotherboardGraphicsGraphics
Intel i7 4770k @ 4.5GHz Asus Maximus VI Gene Gigabyte R9 290 @ 1160MHz/1350MHz Gigabyte R9 290 @ 1160MHz/1350MHz 
RAMHard DriveHard DriveOptical Drive
G.Skill Trident X 2X8GB DDR3 2400MHz Samsung 840 PRO 256GB  Seagate Barracuda 7200.14 3TB SATA III 6Gb/s 64... Pioneer Blu-ray Burner 
CoolingOSMonitorKeyboard
Liquid Single Loop Triple Radiators Win 7 SP1 Professional x64bit  Samsung SynchMaster 24" Widescreen 1200p TFT-LC... Logitech G15 
PowerCaseMouseMouse Pad
EVGA SuperNOVA G2 1300w 80+ Gold Fully Modular  Fractal Design Arc Midi R2 Microsoft Sidewinder X5 Allsop Redmond Mouse Pad 
Audio
Cambridge Soundworks 5.1 
CPUMotherboardGraphicsRAM
Intel Core i5-3570K @ 4.6GHz ASRock Z77E-ITX mITX  Sapphire HD 7990 @ 1090MHz/1600MHz G.SKILL Ripjaws 2X4GB DDR3-1600 @ 1866MHz 
Hard DriveHard DriveOptical DriveCooling
Crucial SSD 128GB mSATA SATA III 6GB  Seagate Barracuda 7200.12 1TB SATA II 32MB 7200RPM LG DVD R/W SATA with LightScribe Corsair Cooling Hydro Series H100 
OSMonitorKeyboardPower
Win 7 Professional x64bit Samsung 52" 1080p 60Hz LCD Logitech Wireless K330 Corsair AX850 Gold Fully Modular 
CaseMouseMouse PadAudio
BitFenix Prodigy Mini-ATX Black  Logitech Wireless M215 Corsair Vengeance MM200 Yamaha RX-V681 & PSB/Polk Audio 5.1 
CPUMotherboardGraphicsRAM
AMD Athlon II X4 640 ASRock N68C-GS NVIDIA 6600GT G. Skill Ripjaws DDR3 1600MHz 
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WD Caviar Blue 500GB 16MB Cache 7200RPM LG Optical Drive Thermaltake Max Orb Windows 7 
MonitorKeyboardPowerCase
Viewsonic 19” Flatscreen CRT Gigabyte GK-K6800 103  Thermaltake TR2 600W Cigar Boxes 
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Zalman ZM-M300 Corsair Vengeance MM200 
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BitoHeaven
(16 items)
 
Cigar ATX PC
(14 items)
 
CPUMotherboardGraphicsGraphics
Intel i7 4770k @ 4.5GHz Asus Maximus VI Gene Gigabyte R9 290 @ 1160MHz/1350MHz Gigabyte R9 290 @ 1160MHz/1350MHz 
RAMHard DriveHard DriveOptical Drive
G.Skill Trident X 2X8GB DDR3 2400MHz Samsung 840 PRO 256GB  Seagate Barracuda 7200.14 3TB SATA III 6Gb/s 64... Pioneer Blu-ray Burner 
CoolingOSMonitorKeyboard
Liquid Single Loop Triple Radiators Win 7 SP1 Professional x64bit  Samsung SynchMaster 24" Widescreen 1200p TFT-LC... Logitech G15 
PowerCaseMouseMouse Pad
EVGA SuperNOVA G2 1300w 80+ Gold Fully Modular  Fractal Design Arc Midi R2 Microsoft Sidewinder X5 Allsop Redmond Mouse Pad 
Audio
Cambridge Soundworks 5.1 
CPUMotherboardGraphicsRAM
Intel Core i5-3570K @ 4.6GHz ASRock Z77E-ITX mITX  Sapphire HD 7990 @ 1090MHz/1600MHz G.SKILL Ripjaws 2X4GB DDR3-1600 @ 1866MHz 
Hard DriveHard DriveOptical DriveCooling
Crucial SSD 128GB mSATA SATA III 6GB  Seagate Barracuda 7200.12 1TB SATA II 32MB 7200RPM LG DVD R/W SATA with LightScribe Corsair Cooling Hydro Series H100 
OSMonitorKeyboardPower
Win 7 Professional x64bit Samsung 52" 1080p 60Hz LCD Logitech Wireless K330 Corsair AX850 Gold Fully Modular 
CaseMouseMouse PadAudio
BitFenix Prodigy Mini-ATX Black  Logitech Wireless M215 Corsair Vengeance MM200 Yamaha RX-V681 & PSB/Polk Audio 5.1 
CPUMotherboardGraphicsRAM
AMD Athlon II X4 640 ASRock N68C-GS NVIDIA 6600GT G. Skill Ripjaws DDR3 1600MHz 
Hard DriveOptical DriveCoolingOS
WD Caviar Blue 500GB 16MB Cache 7200RPM LG Optical Drive Thermaltake Max Orb Windows 7 
MonitorKeyboardPowerCase
Viewsonic 19” Flatscreen CRT Gigabyte GK-K6800 103  Thermaltake TR2 600W Cigar Boxes 
MouseMouse Pad
Zalman ZM-M300 Corsair Vengeance MM200 
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post #3 of 5
Thread Starter 
yes in safe mode the card work with no drivers installed.
use the program you suggested and cleared out all. rebooted and installed first the newest drivers and it will lock up while installing at about the point where it first turns the screens off to set the resolutions.
I have also done the ddu and most of amd drivers back for several dates. I have done this on two different computers with the same card.and it will freeze lock up at about the same point.

I suspect the card has a hardware issue. it is long out of warranty so I even tried flashing the bios and no change.
post #4 of 5
I would verify the card in another computer to finally put the matter to rest.

I've only used DDU once, when I was having problems and it helped but I don't use it every time I install a new driver since I don't trust it enough when it comes to leaving the registries intact. Same principle with Registry Cleaners or Windows own CC Cleaner. Once in a while those things will delete something in the registry causing software or hardware problems.
 
BitoHeaven
(16 items)
 
Cigar ATX PC
(14 items)
 
CPUMotherboardGraphicsGraphics
Intel i7 4770k @ 4.5GHz Asus Maximus VI Gene Gigabyte R9 290 @ 1160MHz/1350MHz Gigabyte R9 290 @ 1160MHz/1350MHz 
RAMHard DriveHard DriveOptical Drive
G.Skill Trident X 2X8GB DDR3 2400MHz Samsung 840 PRO 256GB  Seagate Barracuda 7200.14 3TB SATA III 6Gb/s 64... Pioneer Blu-ray Burner 
CoolingOSMonitorKeyboard
Liquid Single Loop Triple Radiators Win 7 SP1 Professional x64bit  Samsung SynchMaster 24" Widescreen 1200p TFT-LC... Logitech G15 
PowerCaseMouseMouse Pad
EVGA SuperNOVA G2 1300w 80+ Gold Fully Modular  Fractal Design Arc Midi R2 Microsoft Sidewinder X5 Allsop Redmond Mouse Pad 
Audio
Cambridge Soundworks 5.1 
CPUMotherboardGraphicsRAM
Intel Core i5-3570K @ 4.6GHz ASRock Z77E-ITX mITX  Sapphire HD 7990 @ 1090MHz/1600MHz G.SKILL Ripjaws 2X4GB DDR3-1600 @ 1866MHz 
Hard DriveHard DriveOptical DriveCooling
Crucial SSD 128GB mSATA SATA III 6GB  Seagate Barracuda 7200.12 1TB SATA II 32MB 7200RPM LG DVD R/W SATA with LightScribe Corsair Cooling Hydro Series H100 
OSMonitorKeyboardPower
Win 7 Professional x64bit Samsung 52" 1080p 60Hz LCD Logitech Wireless K330 Corsair AX850 Gold Fully Modular 
CaseMouseMouse PadAudio
BitFenix Prodigy Mini-ATX Black  Logitech Wireless M215 Corsair Vengeance MM200 Yamaha RX-V681 & PSB/Polk Audio 5.1 
CPUMotherboardGraphicsRAM
AMD Athlon II X4 640 ASRock N68C-GS NVIDIA 6600GT G. Skill Ripjaws DDR3 1600MHz 
Hard DriveOptical DriveCoolingOS
WD Caviar Blue 500GB 16MB Cache 7200RPM LG Optical Drive Thermaltake Max Orb Windows 7 
MonitorKeyboardPowerCase
Viewsonic 19” Flatscreen CRT Gigabyte GK-K6800 103  Thermaltake TR2 600W Cigar Boxes 
MouseMouse Pad
Zalman ZM-M300 Corsair Vengeance MM200 
  hide details  
Reply
 
BitoHeaven
(16 items)
 
Cigar ATX PC
(14 items)
 
CPUMotherboardGraphicsGraphics
Intel i7 4770k @ 4.5GHz Asus Maximus VI Gene Gigabyte R9 290 @ 1160MHz/1350MHz Gigabyte R9 290 @ 1160MHz/1350MHz 
RAMHard DriveHard DriveOptical Drive
G.Skill Trident X 2X8GB DDR3 2400MHz Samsung 840 PRO 256GB  Seagate Barracuda 7200.14 3TB SATA III 6Gb/s 64... Pioneer Blu-ray Burner 
CoolingOSMonitorKeyboard
Liquid Single Loop Triple Radiators Win 7 SP1 Professional x64bit  Samsung SynchMaster 24" Widescreen 1200p TFT-LC... Logitech G15 
PowerCaseMouseMouse Pad
EVGA SuperNOVA G2 1300w 80+ Gold Fully Modular  Fractal Design Arc Midi R2 Microsoft Sidewinder X5 Allsop Redmond Mouse Pad 
Audio
Cambridge Soundworks 5.1 
CPUMotherboardGraphicsRAM
Intel Core i5-3570K @ 4.6GHz ASRock Z77E-ITX mITX  Sapphire HD 7990 @ 1090MHz/1600MHz G.SKILL Ripjaws 2X4GB DDR3-1600 @ 1866MHz 
Hard DriveHard DriveOptical DriveCooling
Crucial SSD 128GB mSATA SATA III 6GB  Seagate Barracuda 7200.12 1TB SATA II 32MB 7200RPM LG DVD R/W SATA with LightScribe Corsair Cooling Hydro Series H100 
OSMonitorKeyboardPower
Win 7 Professional x64bit Samsung 52" 1080p 60Hz LCD Logitech Wireless K330 Corsair AX850 Gold Fully Modular 
CaseMouseMouse PadAudio
BitFenix Prodigy Mini-ATX Black  Logitech Wireless M215 Corsair Vengeance MM200 Yamaha RX-V681 & PSB/Polk Audio 5.1 
CPUMotherboardGraphicsRAM
AMD Athlon II X4 640 ASRock N68C-GS NVIDIA 6600GT G. Skill Ripjaws DDR3 1600MHz 
Hard DriveOptical DriveCoolingOS
WD Caviar Blue 500GB 16MB Cache 7200RPM LG Optical Drive Thermaltake Max Orb Windows 7 
MonitorKeyboardPowerCase
Viewsonic 19” Flatscreen CRT Gigabyte GK-K6800 103  Thermaltake TR2 600W Cigar Boxes 
MouseMouse Pad
Zalman ZM-M300 Corsair Vengeance MM200 
  hide details  
Reply
post #5 of 5
Thread Starter 
yeah I did that same issue in my spare computer so yup new card for me. maybe the new 570 or 580

thank you for the help ppl.
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