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XSPC has horrible support. Buyer beware.

post #1 of 13
Thread Starter 
It seems many others have had the old plastic/acrylic LED resivour plugs break and leak. Luckily when mine let go it leaked into the cavity on top of my optical drive. I contacted XSPC support and asked to purchase a new plug. They did send 2 fittings @ no charge. And the fittings have clearly been redesigned. Below is the email chain. Notice the time line and delays just for them to respond. I'll never purchase an XSPC product again. Good support can make a good company great. Bad support can get a company's name drug through the dirt.

---- On Fri, 24 Mar 2017 07:11:12 -0800 no-reply@squarespace.info wrote ----

Select: Other Technical Support

Name: MY NAME

Company:

Email Address: MY EMAIL

Subject: Replacement clear led fitting

Message: Hello,

Would you have a replacement clear led fitting? I have the black dual bay reservoir with the internal pump. Thanks.

(Sent via XSPC - Performance PC Water Cooling)

(March 25)
Hi,
What is wrong with yours?Please send us your invoice.

BR,
Flora

(March 25)
Hey, thanks for the reply. Apparently it split right at the o-ring and started leaking. I can't imagine it's still under warranty, I've had it for a few years now. It was part of your raystorm EX360 Rev. 4 kit. I'm sure I can find the invoice if you still need it. However I was just interested in purchasing one. I've attached a few pictures incase it's helpful. Thankfully the leak was very slow and got caught by my optical drive. No harm! Funny thing is the unit has been going untouched for just over 2 years and just started randomly leaking last week. Ya just never know I guess.

(March 29. No reply to my last email yet)
Hello, I’d just like to place an order for a replacement please. Are you able to help me with that?

(March 31)
Hi,
Sorry for late reply,getting really busy this week.
We can send you the LED plug by China post mail,but it will take 30 days,will you accept?

BR,
Flora

(March 31)
Yes but I should order 2 if it takes 30 days.

(April 5)
Hi,
Sorry for late reply,we are just back to work from holiday.
Please send us your address and phone number,we will send you the replacement.

BR,
Flora

(April 5)
Hello,

Thank you and I hope you had a relaxing holiday. Please send 2 of them too the address below. Thank you very much!(personal info removed)

(April 5)
Hi,
The tracking no is (removed),and please check here.
http://en.4px.com/

BR,
Flora

(April 11)
Please verify this has shipped please. The below tracking is invalid.

(April 13. Tracking number finally works on April 14. 9 days after "it was shipped".)
Hi,
Yes,It has been shipped out already.

BR,
Flora

(April 29. Received fittings a few days ago)
After waiting nearly a month for a replacement fitting you send me the wrong fitting. The seal and acrylic piece fall right into the resivour...

(May 2)
Hi,
Good to know that,have a nice day!

BR,
Flora







Can anyone recommend a replacement fitting?
post #2 of 13
They make cheap stuff. To me the slightly lower price never justified the significant quality differences.

Their first gen d5 bay res had obvious problems and it took them nearly a year of leaking into peoples builds for them to redesign it properly. Meanwhile EK got endless stick over some blocks that became a bit unattractive. Leaking vs unattractive? That will never make sense to me.
post #3 of 13
Thread Starter 
Can't argue with that. This was built back before the FrozenPC poop storm happened and was my 1st custom loop. I can live with a component failure after years of use. But this, "Hi,
Good to know that,have a nice day!" this floored me. And worst of all I still don't have an f'ing plug!
post #4 of 13
That appears to be a simple and cheap G1/4 stop plug.

Bitspower crystal stop fitting

modmytoys acrylic stop fitting

By your pictures, it does look like a broken LED.
Atomic Scorpio
(15 items)
 
X
(14 items)
 
 
CPUMotherboardGraphicsRAM
Intel I7 4790K Gigabyte GA-Z97X-UD5H-BK EVGA 980 SC ACX 2.0 Mushkin Enhanced Blackline DDR3 2133 16GB (4x4GB) 
Hard DriveOptical DriveCoolingOS
SanDisk Extreme Pro 240g, WD Black 1TB Lg Blu-Ray/HD-DVD, Lite-On DVD-RW Custom H2O Windows 8.1 Pro 
MonitorKeyboardPowerCase
Toshiba HD-TV Razer BlackWidow Ultimate Stealth SeaSonic G-750 heavily modified Raidmax Scorpio Z 
MouseMouse PadAudio
Razer Naga Hex Icemat V2 Black HT|OMEGA CLARO II 
CPUMotherboardGraphicsRAM
Q6600 G0 GIGABYTE GA-EP45-UD3P XFX GTX 285 8g Kingston HyperX DDR2 1066 
Hard DriveCoolingOSMonitor
Seagate 250g Custom H2O Vista Ultimate x64 LG Flatron L206W 
KeyboardPowerCaseMouse
Logisys kb606bk PC Power&Cooling Silencer 610 Unknown brand.. modified of course Sunbeam FireLine 
Audio
Logitech z213 
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Atomic Scorpio
(15 items)
 
X
(14 items)
 
 
CPUMotherboardGraphicsRAM
Intel I7 4790K Gigabyte GA-Z97X-UD5H-BK EVGA 980 SC ACX 2.0 Mushkin Enhanced Blackline DDR3 2133 16GB (4x4GB) 
Hard DriveOptical DriveCoolingOS
SanDisk Extreme Pro 240g, WD Black 1TB Lg Blu-Ray/HD-DVD, Lite-On DVD-RW Custom H2O Windows 8.1 Pro 
MonitorKeyboardPowerCase
Toshiba HD-TV Razer BlackWidow Ultimate Stealth SeaSonic G-750 heavily modified Raidmax Scorpio Z 
MouseMouse PadAudio
Razer Naga Hex Icemat V2 Black HT|OMEGA CLARO II 
CPUMotherboardGraphicsRAM
Q6600 G0 GIGABYTE GA-EP45-UD3P XFX GTX 285 8g Kingston HyperX DDR2 1066 
Hard DriveCoolingOSMonitor
Seagate 250g Custom H2O Vista Ultimate x64 LG Flatron L206W 
KeyboardPowerCaseMouse
Logisys kb606bk PC Power&Cooling Silencer 610 Unknown brand.. modified of course Sunbeam FireLine 
Audio
Logitech z213 
  hide details  
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post #5 of 13
I think from memory that it is actually a slightly non standard plug and port so normal g1/4 fittings can have trouble sealing?
post #6 of 13
The led plug on the bay res is not a G1/4 fitting from my memory as well. I have just moved away from the bay reservoir after I had some gunk build up issues. The rest of my stuff is all XSPC except the D5 pump, because the XSPC D5 failed after less than 2 years, bought a swiftech pwm to replace it. Tubing is EK zmt, and res is aqua tuning 50mm tube res. all fittings, blocks (save for gpu block) and rads are XSPC in my build. Love the cheap products but I think if I had to do it again I would opt for more reliable brands for the important bits such as res and pump, also I avoided their tubing like the plague when first building from so many reports of clouded tubing from minimal time gone by.

Another note for the bay res, I actually had a G1/4 port strip out to the point where the compression fitting threads wouldn't grab anything anymore. only fixed it by managing to find a barb with longer threads to grab what little plastic was left inside.
post #7 of 13
Thread Starter 
That's correct, it's not G1/4. It's a little smaller.
post #8 of 13
Thread Starter 
Quote:
Originally Posted by XanderTheGoober View Post

The led plug on the bay res is not a G1/4 fitting from my memory as well. I have just moved away from the bay reservoir after I had some gunk build up issues. The rest of my stuff is all XSPC except the D5 pump, because the XSPC D5 failed after less than 2 years, bought a swiftech pwm to replace it. Tubing is EK zmt, and res is aqua tuning 50mm tube res. all fittings, blocks (save for gpu block) and rads are XSPC in my build. Love the cheap products but I think if I had to do it again I would opt for more reliable brands for the important bits such as res and pump, also I avoided their tubing like the plague when first building from so many reports of clouded tubing from minimal time gone by.

Another note for the bay res, I actually had a G1/4 port strip out to the point where the compression fitting threads wouldn't grab anything anymore. only fixed it by managing to find a barb with longer threads to grab what little plastic was left inside.
I'm the guy that tried to help you build your loop a few yrs ago and told you incorrectly that it was G1/4. I was just reading that thread to find that part, too funny.
post #9 of 13
Quote:
Originally Posted by SabbathHB View Post

I'm the guy that tried to help you build your loop a few yrs ago and told you incorrectly that it was G1/4. I was just reading that thread to find that part, too funny.

Well hey there smile.gif The loop you helped me put together has undergone a few revisions since tongue.gif
post #10 of 13
Well, maybe it's a sign to move on to a different res then.
I had XSPC bay res in my older build and as a first-timer I found it easier to mount. But I since then replaced it with tube res and it just looks so much better.
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