Hi. This is about my wife's laptop, a Sony VAIO VPCF23HG which came with Windows 7 Ultimate preinstalled, with a huge amount of bloatware. Which slowed it down drastically.
The laptop has a Core i7 2630QM, 8 GB RAM and NVIDIA GT 540
Anyway, due to the fear of the new WannaCry ransomware, I set it to update. While it was rebooting to install updates, it crashed. The screen was black and there was only the mouse pointer, which could be moved, but it was otherwise unresponsive. I hard rebooted the PC, which unsurprisingly, resulted in a blank screen after the Windows splash screen. I rebooted again, and the laptop could successfully boot through Safe Mode, After which I backed up all her files.
I tried repairing the Windows using its own repair feature, but it failed. I tried using a restore point, but there was none (which is strange since it's supposed to create one before updating), so that's that.
I had another Windows 7 disc laying around, so I tried to have the laptop boot from it, but it said "Internal I/O error" and refused to boot.
The laptop comes with a recovery disc, but using it wipes the hard drive. I've all the files backed up, but I'd rather not go through restoring that stuff and only wipe the OS drive, and also, not have all that stupid bloatware bog down the OS.
Any ideas?
The laptop has a Core i7 2630QM, 8 GB RAM and NVIDIA GT 540
Anyway, due to the fear of the new WannaCry ransomware, I set it to update. While it was rebooting to install updates, it crashed. The screen was black and there was only the mouse pointer, which could be moved, but it was otherwise unresponsive. I hard rebooted the PC, which unsurprisingly, resulted in a blank screen after the Windows splash screen. I rebooted again, and the laptop could successfully boot through Safe Mode, After which I backed up all her files.
I tried repairing the Windows using its own repair feature, but it failed. I tried using a restore point, but there was none (which is strange since it's supposed to create one before updating), so that's that.
I had another Windows 7 disc laying around, so I tried to have the laptop boot from it, but it said "Internal I/O error" and refused to boot.
The laptop comes with a recovery disc, but using it wipes the hard drive. I've all the files backed up, but I'd rather not go through restoring that stuff and only wipe the OS drive, and also, not have all that stupid bloatware bog down the OS.
Any ideas?