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Next wave of parts ready for packaging! - Page 2

post #11 of 81
Kevin has also responded to my inquiry as well. I ordered April 12th and he said a ballpark date would be at the end of this month. Let hope that is the case (pun intended)
 
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Project Snowfall
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CPUMotherboardGraphicsGraphics
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RAMHard DriveCoolingCooling
Corsair Dominator Platium 3000mhz Samsung 960Pro M.2 1TB Alphacool Eiszapfen temperature sensor Plug G1/... Singularity Computers Reservoir Mount Core Sing... 
CoolingCoolingCoolingCooling
EK-HD Tube 12/16mm 500mm  Aquacomputer Cable for Flow Meter, for Aquaero/... Singularity Computers Protium D5 Pump Cover - B... Black Ice Nemesis 480GTS® XFLOW Ultra Stealth C... 
CoolingCoolingCoolingCooling
EK-FC1080 GTX Ti - Nickel Plated Copper Water B... EK-FC1080 GTX Ti - Nickel Plated Copper Water B... EK-FC1080 GTX Ti Backplate - Black for EK-FC108... EK-FC1080 GTX Ti Backplate - Black for EK-FC108... 
CoolingCoolingCoolingOS
Singularity Computers Protium D5 Pump Top - Pol... Aquacomputer D5 Pump Mechanics with USB and Aqu... Singularity Computers Protium – Large 250mm - B... Windows 10 Pro X64 
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post #12 of 81
I think we should all keep a running tab on when we get our cases. Last time i check with Kevin he said that my case would ship in mid-June which was yesterday that didn't happen. If you were advised that your case would ship near the end of the June that puts my case shipping in the middle of July, an entire 4 weeks later:mad:

I truly believe @ this point case labs are over hyped, anyone that is new to case labs look elsewhere you will get the runaround and just empty promises when they fail to deliver on time. They should stop taking new orders until they can get their **** together

I have $2700 in parts just laying around since the beginning of June.
angrysmiley.gif
post #13 of 81
Quote:
I think we should all keep a running tab on when we get our cases. Last time i check with Kevin he said that my case would ship in mid-June which was yesterday that didn't happen. If you were advised that your case would ship near the end of the June that puts my case shipping in the middle of July, an entire 4 weeks later:mad:

I truly believe @ this point case labs are over hyped, anyone that is new to case labs look elsewhere you will get the runaround and just empty promises when they fail to deliver on time. They should stop taking new orders until they can get their **** together

I have $2700 in parts just laying around since the beginning of June.
angrysmiley.gif

Sad to hear that. One of the great things about CL was and I hope still is customer support
post #14 of 81
Quote:
I have $2700 in parts just laying around since the beginning of June.

I know this feeling all too well. I've been chomping at the bit to start my first hardline custom loop build. I have a 6950X thats been sitting in a box on my desk for over a month rolleyes.gif. I'm still being as patient as possible and know they will come through in the end. I will certainly post when I receive it.
 
Project Snowfall
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CPUMotherboardGraphicsGraphics
6950x Asus Rampage V 10th Anniversary Edition 1080ti Founders 1080ti Founders 
RAMHard DriveCoolingCooling
Corsair Dominator Platium 3000mhz Samsung 960Pro M.2 1TB Alphacool Eiszapfen temperature sensor Plug G1/... Singularity Computers Reservoir Mount Core Sing... 
CoolingCoolingCoolingCooling
EK-HD Tube 12/16mm 500mm  Aquacomputer Cable for Flow Meter, for Aquaero/... Singularity Computers Protium D5 Pump Cover - B... Black Ice Nemesis 480GTS® XFLOW Ultra Stealth C... 
CoolingCoolingCoolingCooling
EK-FC1080 GTX Ti - Nickel Plated Copper Water B... EK-FC1080 GTX Ti - Nickel Plated Copper Water B... EK-FC1080 GTX Ti Backplate - Black for EK-FC108... EK-FC1080 GTX Ti Backplate - Black for EK-FC108... 
CoolingCoolingCoolingOS
Singularity Computers Protium D5 Pump Top - Pol... Aquacomputer D5 Pump Mechanics with USB and Aqu... Singularity Computers Protium – Large 250mm - B... Windows 10 Pro X64 
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Corsair K95 Platinum - Gunmetal Corsair Ax1500i Razer Death Adder Chroma Razer Goliath Mouse Mat 
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Project Snowfall
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CPUMotherboardGraphicsGraphics
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RAMHard DriveCoolingCooling
Corsair Dominator Platium 3000mhz Samsung 960Pro M.2 1TB Alphacool Eiszapfen temperature sensor Plug G1/... Singularity Computers Reservoir Mount Core Sing... 
CoolingCoolingCoolingCooling
EK-HD Tube 12/16mm 500mm  Aquacomputer Cable for Flow Meter, for Aquaero/... Singularity Computers Protium D5 Pump Cover - B... Black Ice Nemesis 480GTS® XFLOW Ultra Stealth C... 
CoolingCoolingCoolingCooling
EK-FC1080 GTX Ti - Nickel Plated Copper Water B... EK-FC1080 GTX Ti - Nickel Plated Copper Water B... EK-FC1080 GTX Ti Backplate - Black for EK-FC108... EK-FC1080 GTX Ti Backplate - Black for EK-FC108... 
CoolingCoolingCoolingOS
Singularity Computers Protium D5 Pump Top - Pol... Aquacomputer D5 Pump Mechanics with USB and Aqu... Singularity Computers Protium – Large 250mm - B... Windows 10 Pro X64 
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post #15 of 81
Thread Starter 
Quote:
Originally Posted by aaman82 View Post

Hey Kevin, had a quick question in regards to this post. So the cases that you just shipped out what date of purchase are they from? Asking so i can estimate when i should be getting my case. I ordered On April 19th for an sma8 case. biggrin.gif

Very sorry for the delay. My time is so focused on getting production backup that I don't have time to check on on the forums as much as I'd like. It would be best for you to email our new CSR Travis at Travis@caselabs.net for a estimated ship date on your order.
Quote:
Originally Posted by Ninja Dabber View Post

Its funny that caselabs isnt responding to the question. I ordered my sma8 on April 10th, about a week and half after you. I am guessing they shipping out orders from February. If you take a look at their website new orders are taking 9 to 10 weeks to process which is most likely 100% incorrect. How can new orders have a faster processing time than existing orders. And after the new orders are placed they will come up with another bs excuse saying they ran into production issues. Also most likely all those boxes being shipped earlier this week were for the resellers such as titan rig. Pissed off at this point i dont care for 50 % off accessories just send me my case.mad.gif

These orders are from March, and I'm very sorry your are upset, I really am. Since I have come back things are truly getting back on track, but it will take time to get back to 100%. Titan Rig orders ship on multiple pallets, and I promise that those orders and parts you saw ship in this thread were indeed single customer orders. Lead times are 9-10 weeks even though you have been waiting longer than that because orders slowed down with the old 12-14 week lead time. This created larger gaps between case orders. If we condense these orders based on current shipping averages per day we actually get a number less than 9-10 weeks. We kept it at 9-10 weeks to make sure we weren't under quoting lead times if we should happen to run into any problems.

Here is were we are at now.

1. Our new CSR Travis started his first day on June 12th, and he can be reached through cs@caselabs.net. Kevin (KC) just had his last day yesterday, and starting Monday is full time at MOD-ONE. He should not be confused with me even though I know having 2 Kevins is a little confusing.
2. We have more raw aluminum sheet than I have ever seen in the shop, EVER. Literally tons of it. This is the material we use to make the cases, and was acquired with the help of our new investor.
3. All machinery is running at 100%. No broken servo motors, gears, belts, tooling...etc. It's all working GREAT! (knock on wood) We also have a new maintenance plan with the manufacturer to help keep them going long term.
4. We are finishing up a massive overhaul on our inventory. Basically we are restructuring it from the ground up, and I'll be headed into the shop in about an hour to finish it up with some of our crew.
5. We are expanding our assembly area by removing some of our office space. This will create a separate packaging area from the assembly area. This will be a huge step in efficiency because these areas have always been shared. Meaning when packaging was happening, assembly had to basically stop. Now we will be able to keep both going all the time.

I know things have been difficult recently... Even when working at MOD-ONE exclusively it was hard to see and hear about the problems going on at CaseLabs. I'm here to fix that, and I've got a lot of good help. So please just bare with us for a little longer even though I know it's asking a lot.
Edited by Kevin_CL - 6/17/17 at 8:22am
post #16 of 81
Thanks Kevin for your response, I will get in touch with your new CSR and find out estimated shipping date. I know when i emailed you last, you said you would try your best to ship by mid june as well. I understand the production issues and hope all goes as planned. thumb.gif
post #17 of 81
Thread Starter 
Quote:
Originally Posted by aaman82 View Post

Thanks Kevin for your response, I will get in touch with your new CSR and find out estimated shipping date. I know when i emailed you last, you said you would try your best to ship by mid june as well. I understand the production issues and hope all goes as planned. thumb.gif

No problem, and thanks!! Just to be clear though, you would have spoke with the other Kevin (KC) who is now no longer at CaseLabs.
post #18 of 81
Can we expect to see Mod One begin to carry your stuff again?
post #19 of 81
Thread Starter 
Quote:
Originally Posted by moonmaster1 View Post

Can we expect to see Mod One begin to carry your stuff again?

MOD-ONE will no longer carry CaseLabs because I feel it best to keep the two companies separate.
post #20 of 81
Quote:
Originally Posted by Ninja Dabber View Post

Its funny that caselabs isnt responding to the question. I ordered my sma8 on April 10th, about a week and half after you. I am guessing they shipping out orders from February. If you take a look at their website new orders are taking 9 to 10 weeks to process which is most likely 100% incorrect. How can new orders have a faster processing time than existing orders. And after the new orders are placed they will come up with another bs excuse saying they ran into production issues. Also most likely all those boxes being shipped earlier this week were for the resellers such as titan rig. Pissed off at this point i dont care for 50 % off accessories just send me my case.mad.gif
I sincerely doubt it's February. I placed my order in late March and received it the week before last.

That being said, it looks like they're filling orders in batches by case type these days rather than in order placed, so when your order is filled seems to depend much more on what you ordered than it does when. An S8 placed right after the last "batch" closed out will take a lot longer to ship than an identical order placed at the end of a batch. It's annoying for buyers, but makes sense from a production and logistics standpoint on their end.
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