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Changes coming to Silicon Lottery

post #1 of 51
Thread Starter 
We're sitting on our 3 year mark in business, and it's time for some changes to take place. I'll be going over here some of the changes you will start noticing over the coming months below.


Changes to Binning
In order to keep scaling business, we're making some changes on how we're binning processors. As of now, we have been strictly testing processors for an hour with Realbench. This has worked great to easily sift through silicon quality. Most of you here have been perfectly fine with this, and have understood the settings we provide may not necessarily give you a stable system- additional tweaking could be needed depending on what you're doing with your system. First time system builders, and more importantly our business customers, prefer to have some more solid settings to go on.

Moving forward, we will be doing much more rigorous testing on each processor to determine what frequency and voltage will be needed for a stable system. We already have a good model in place that we have used on business orders this year. We will primarily test with non-AVX prime and linpack for AVX, but our exact methodology will be kept a trade secret. We will have a Qualified Vendors List (QVL) that lists all of the components we have verified that work with the overclocks we're selling. The QVL will start off small, but continue to grow as we test and verify more components. Naturally you don't have to follow the QVL, but it's an easy way to put together a system with one of our processors that should simply just work.


Changes to Delidding
There will no longer be a static $49.99 charge for delidding. We will start offering binning alongside delidding to have your processor that was sent in go through our tests to determine stable settings. We will be clarifying the guarantee we provide with delidding, and processors sent in for delidding will not fall under the warranty we provide.

Up until now, we have offered delidding as an option on compatible processors we sell. Moving forward, all processors we sell that show a benefit from delidding will be delidded and resealed by default. Recent Intel architectures have been pretty temperature sensitive, and makes a difference when binning processors. The vast majority of our customers already purchase delidding with our processors, so this change will only affect a few of you. This change also ties into the changes with our warranty below.


Changes to Warranty
In replace of the 30 day warranty we have now, we will be providing a 1 year (365 day) warranty on all processors we sell. This has been suggested many times throughout the years. Now that we've been around a while and have a good feel of the defect rate of processors, we've done the math and worked it in. This gives our customers an option to have delidded processors without completely sacrificing warranty. The warranty will cover a one time replacement processor 365 days from the date of purchase. A processor received as a replacement will not be under warranty.

Three important things to follow to maintain the new 1 year warranty coverage:
1. Using any gallium based liquid metal tim (such as CLU, CLP, or Conductonaut) on our processors will void our warranty.
2. Retail box and packaging must be returned in order to receive warranty service. This means you will need to store your retail box somewhere during the life of the warranty. Intel or AMD case stickers do not have to be returned if they were used.
3. Delidding or re-delidding a processor purchased from us for any reason will void our warranty.


Other Changes

We will be making some changes to our website, and try to get things a bit more organized in the future.

I've been able to pull through the busy times with the tremendous help of friends and family, but it's not feasible anymore. I will be hiring our first employee next month (position is already taken), which is a landmark for the business. We will give our best effort to continue growing over the next few years maintaining our quality, integrity, and continuing to provide services overclocking enthusiasts desire.

Edited by Silicon Lottery - 11/24/17 at 7:58am
post #2 of 51
Not allowing the best thermal interface materials means not getting my business sorry
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MEGATRON
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post #3 of 51
Congrats on expanding your business and thanks for the update!
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post #4 of 51
Thread Starter 
Quote:
Originally Posted by Rayleyne View Post

Not allowing the best thermal interface materials means not getting my business sorry

Liquid metals remove product identification information over time, which we need to process warranties. Also to note, 3/4 of processors sent in for warranty don't have any issues at all. Liquid metal stains reduce resale value of the processors, and prevent us from moving recently returned products back into inventory. Thermal Grizzly Kryonaut is very close in performance between an IHS and heatsink, isn't conductive, and doesn't stain or remove product information. We're talking about a 1°C difference here: http://overclocking.guide/thermal-paste-roundup-2015-47-products-tested-with-air-cooling-and-liquid-nitrogen-ln2/6/
post #5 of 51
Thats some good stuff right there id say 1c is margin of error, not to mention if your worried about 1c or 2 then you probably got bigger problems than whats used between your IHS and your heatsink. Good deal on the warranty even tho in all the cpus ive owned never had one actually fail because of intel or amd. Some cpus like 7700k may run hot overclocked but they still run fine regardless which shows how much cpus can take, the limits of intels tim and how little people really know even tho they think they know. Idk how many haters ive had comment on my 7700k build mostly amd fanboys hating.
post #6 of 51
Quote:
Originally Posted by Silicon Lottery View Post

Quote:
Originally Posted by Rayleyne View Post

Not allowing the best thermal interface materials means not getting my business sorry

Liquid metals remove product identification information over time, which we need to process warranties. Also to note, 3/4 of processors sent in for warranty don't have any issues at all. Liquid metal stains reduce resale value of the processors, and prevent us from moving recently returned products back into inventory. Thermal Grizzly Kryonaut is very close in performance between an IHS and heatsink, isn't conductive, and doesn't stain or remove product information.

Absolutely TRUE here in regards to using Liquid metals, they all remove the fine etchings upon any IHS making them impossible to RMA from Intel. Have been using Conductive liquid metals for the past four years and they all remove every single detail about the cpu from the IHS.

Essentially they are now worthless and it's best to simply 'fukushima' every last one of them and start using normal pastes instead. Remember it's nice being an overclocker but being a gullible moron to apply liquid metal onto your IHS, is highlighting your own stupidity especially if you require an RMA later on.
Edited by Elrick - 7/3/17 at 11:25pm
post #7 of 51
What about in the case of delidding and relidding your CPU and using a conductive TIM between the die and the IHS? Also using the IHS to identify a chip doesn't seem entirely secure, since IHSes are simply pieces of metal and are interchangeable between the actual processors? Am I being a moron here?
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post #8 of 51
Quote:
Originally Posted by Asploit View Post

What about in the case of delidding and relidding your CPU and using a conductive TIM between the die and the IHS? Also using the IHS to identify a chip doesn't seem entirely secure, since IHSes are simply pieces of metal and are interchangeable between the actual processors? Am I being a moron here?

They already use a conductive TIM with their delid service, there's no reason to want to delid it again unless you're doing direct die cooling for some reason.
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post #9 of 51
Not sure if this is the best place to ask, but since its a changes thread... Have ya'll ever thought about doing GPUs?

Also, while Intel isn't quite there yet, both Intel and AMD have stated that they're moving towards MCM designs. That could affect your delidding process (and hence the price, warranty and other things) in the future.
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post #10 of 51
Quote:
Originally Posted by Asploit View Post

What about in the case of delidding and relidding your CPU and using a conductive TIM between the die and the IHS? Also using the IHS to identify a chip doesn't seem entirely secure, since IHSes are simply pieces of metal and are interchangeable between the actual processors? Am I being a moron here?

When I had to RMA some 3770k's some years ago, THEY (Intel) never bothered to take off the IHS. Suspect they placed the CPUs into a test rig and found they weren't working.

That saved me heaps of moolah at the time but if they had done the IHS lift, they would of found something else applied onto their cpu's biggrin.gif .

As long as the IHS has it's details intact with no damage at all, the RMA process is fast and simple. All this is about is to save you some money, when you decide to pour the voltage into it for some decent speed and it pops.
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