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Disgusting service from iiyama

post #1 of 10
Thread Starter 
Hello all,

I dont often post on here , more of a lurker 😁 .

But i do feel this needs posting. I have just been declined any help or service from iiyama on a monitor that is 2 weeks old. The monitor arrived with a dead pixel in the centre of the screen , so after contacting my retailer i was advised to contsct iiyama 'they have great warranty cover ' he said. Bah!!

After almost a week of back and forward emails im told that its only one pixel so its not covered by their warranty and i should just suck it up.

Thing is im now outside my 7 day doa returns window at my retailer so im now 300 pound out of pocket on a monitor that managed to pass qa .

Do not !!! Expect the service iiyama quotes on their warranty page because even on brand new products they dont give a rats****.

Sorry for the rant but as i have no other option open to me i feel the public should know of their shady practices.

Ghilly
Edited by Ghilly - 9/19/17 at 5:39am
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post #2 of 10
Box up the monitor and take it back to the store. You should ask to speak to the manager. Tell him you were advised by a sales rep to contact the manufacture however you weren't satisfied. So you want to return the product on the day the rep advised you to contact the manufacture. Don't go into detail about what the manufacture said.
post #3 of 10
Most monitor brands have it perfectly clear on their warranties that "up to" [insert number] dead or stuck pixels is acceptable for an LCD monitor.

Other brands cover every single dead pixel, but might not stuck ones.

It's really dependent on the brand, and it has nothing to do with not honoring warranty.

You should have read it before buying their displays. I'm sorry to say, but you have absolutely no right to complain. If you wanted no dead pixels, you should have gone for a brand that would replace panels in such a case.
    
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post #4 of 10
Agreed with the post above. Most manufacturers to not offer warranty replacements for a single dead pixel on consumer models. In iiyama's case it's clearly spelled out in the warranty as well, so it's not even underhanded on their part.

The store gave you bad advice and should extend their return period, and you should have simply checked their dead pixel policy before getting into a 7 day long game of phone tag with their CS department. Eastcoast gave good advice. Don't let them steer the conversation to anything about the manufacturer warranty specifics and shift blame. Make them accept their rep gave you bad advice that wasted both your and iiyama's time, and demand a refund once that's clear.
Edited by mechtech - 9/19/17 at 6:45am
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post #5 of 10
Thread Starter 
Thanks for all your responses..... I have taken Eastcoast's advice and opened a dispute with the retailer, i can but hope wink.gif

The section of warranty refered to is part 4a of iiyama's online warranty page - this is not stated anywhere in the materials that came with the monitor - i have checked coz ya know i did read up before 'wasting anyones time'.

- i suppose i should reword the thread to if you want all ya pixels dont buy iiyama.

apolagies for the rant earlier but i was sold with the 3 year onsite replacement warranty that is something iiyama is very vocal about both in store and on their marketing - the small print is just that the small print, lesson leared.

Off to buy a replacement monitor smile.gif - any suggestions for manufacturers with full cover on Pixels?
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post #6 of 10
Cool Beans!
As mechtech implied, you were given something we call "the brush off". Don't ever let another store rep tell you that nonsense again if you want to return something.
post #7 of 10
Quote:
Originally Posted by Ghilly View Post

Off to buy a replacement monitor smile.gif - any suggestions for manufacturers with full cover on Pixels?
This is Dell's policy. https://www.dell.com/support/article/ae/en/aebsdt1/sln130145/dell-lcd-display-pixel-guidelines?lang=en

I'm pretty sure it's one of the best out there, though it only covers 3 of their segments (so, monitors like the S2716DG would be out). The vast majority of monitor manufacturers have no such policy for their cheaper segments.
    
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post #8 of 10
Thread Starter 
Thanks a lot, so one dead bright pixel would have been covered by Dell.

i will have a look at their ultrasharp range.

Kind Regards

Ghilly
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post #9 of 10
You know...sometimes pressing on the screen/dead pixel can sometimes fix that...
post #10 of 10
this is quite funny - the manufacturers say that defects are fine, the customers don't agree, but are forced to suck it up. tongue.gif
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