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[Vortez] UK Modder's Project "GOLD RUSH" Severely Damaged Following Computex 2017

post #1 of 197
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Craig Ferrie, manager of MT. Mods from the UK, cries foul over a badly returned modded rig named “Gold Rush” after COMPUTEX 2017 held at Taipei, Taiwan. Gold Rush was created for one of Coolermaster’s modding contests which features a pearl white and gold colour theme using hardware from brands including Coolermaster, ASUS ROG, Alphacool, Team Group and Cablemod. Gold Rush sports hardline loop liquid cooling, a custom-painted chassis, 24ct gold plated fittings, filigree, solid 24ct gold logo and others. After the said modding event, Gold Rush was sent to COMPUTEX 2017 for display. Craig broke his silence today about the entire incident after getting no help in return from Alphacool who’s said to be responsible for shipping Gold Rush back from COMPUTEX. Gold Rush was returned in a very bad shape due to bad packaging and mishandling which Craig says Alphacool admitted. Not only was the packaging insufficient and improper to protect the entire modded desktop computer, Alphacool also ‘forgot’ to drain the coolant and shipped Gold Rush fully loaded.

Due to insufficient and improper packaging, the hardline custom-loop water cooling was catastrophically destroyed during shipping spilling coolant all over the case. This killed every electronic component inside Gold Rush along with scratches and physical damages on the custom-painted chassis.

There was an attempt to claim insurance from the courier which seems to have failed. The modder is still waiting for settlement with Alphacool over the damaged modded rig.

Source 1
Source 2
Edited by BiG StroOnZ - 9/19/17 at 8:04pm
post #2 of 197
Hopefully alphacool will pay up, but we still also only have one side of the story will not much proof. I will wait to judge.
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post #3 of 197
Quote:
Originally Posted by woe96 View Post

Hopefully alphacool will pay up, but we still also only have one side of the story will not much proof. I will wait to judge.

 

apparently Alphacool blocked all communication and has not responded in many weeks. They left him in the dark.

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post #4 of 197
Quote:
Originally Posted by 4LC4PON3 View Post

apparently Alphacool blocked all communication and has not responded in many weeks. They left him in the dark.

its obvious they dont care. no self respecting company who screwed up that bad doesnt make it right.
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post #5 of 197
Quote:
Originally Posted by woe96 View Post

Hopefully alphacool will pay up, but we still also only have one side of the story will not much proof. I will wait to judge.

It's much too late for that. They've already had plenty of time to respond to and fix the issue.
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post #6 of 197
Seems weird.

You would think if Alphacool had an ounce of professionalism they would have attempted to fix the problem.

Maybe not even professionalism. Even if I were completely morally bankrupt I still would fix it, because I would be terrified of this - alienating myself from my niche customer base.

If everything is as cut and dry as depicted, are they actually that stupid? Just seems weird.
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post #7 of 197
Is there some kind of lawsuit that can be had over this? That or some claim that can be made? o.O Surely there's something that can be done...?

Kind-of absurd that a company can't be held liable for destroying someone else's property if not. mad.gif
     
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post #8 of 197
Quote:
Originally Posted by Imglidinhere View Post

Is there some kind of lawsuit that can be had over this? That or some claim that can be made? o.O Surely there's something that can be done...?

Kind-of absurd that a company can't be held liable for destroying someone else's property if not. mad.gif


they can be held responsible for it, especially if it ends up in a german courtroom. if it does they will most likely side with the guy with the destroyed pc. and award him damages, stress and possibly other compensation.

euro countries do not tend to take companies screwing people over very lightly from what ive seen in the past.
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post #9 of 197
Scoundrels.

Incompetence and laziness of the highest degree, shame people like this are in these positions when there's so many more qualified people that have respect and passion.

Never even heard of this company, wouldnt be suprised if the cost of this blunder could do em in.
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post #10 of 197
Quote:
Originally Posted by PCSarge View Post

they can be held responsible for it, especially if it ends up in a german courtroom. if it does they will most likely side with the guy with the destroyed pc. and award him damages, stress and possibly other compensation.

euro countries do not tend to take companies screwing people over very lightly from what ive seen in the past.

I certainly hope this guy wins. Inexcusable for a company to behave like that.
     
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