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[Vortez] UK Modder's Project "GOLD RUSH" Severely Damaged Following Computex 2017 - Page 3

post #21 of 197
he needs to take better photos and video of his so call severely damaged condition, i seriously cant see whats the problem here beside the coolant fluid, those fluid are none conductive right? cleaning them solves the issues no? where did they crack the case or anything?can anyone point it out on the picture? blew the component? any videos on the test?
post #22 of 197
Alphacool new nothing off this and are now involved. They are phoning Craig and getting it sorted hopefully. They were not informed of this and new nothing about it. thumb.gifthumb.gifthumb.gif Seems to be miss communications and hopefully with a couple of calls this will all be resolved.
post #23 of 197
Quote:
Originally Posted by Mayhem View Post

Alphacool new nothing off this and are now involved. They are phoning Craig and getting it sorted hopefully. They were not informed of this and new nothing about it. thumb.gifthumb.gifthumb.gif Seems to be miss communications and hopefully with a couple of calls this will all be resolved.
So you're saying this guy is a complete liar?
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post #24 of 197
Quote:
Originally Posted by y2kcamaross View Post

So you're saying this guy is a complete liar?

Dunno, could've just been a miscommunication between the english and german sides of the company, particularly considering it's under two names as well...
   
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post #25 of 197
Spoke to alphacool and again its now getting resolved hopefully. seems to be miss coms and gotten out of control once again. how ever i have high expectations this will end happy for all parties involved.

Best not to attack but to fix the underlying issues at had. Comm's some times goes wrong and simple calls and talking can fix issues.
post #26 of 197
So much BS in this article, eddy works aquauning and they will only ship back as it was shipped....
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post #27 of 197
Seems so illogical to not just pay up (reimburse) if true rather than damage their image in a niche market with people who have long term memories on these things.
post #28 of 197
That's a problem inherent in many small companies, namely that sometimes there's no one equipped or empowered to make decisions in real-time to keep easily-preventable PR issues like this from happening.
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post #29 of 197
Quote:
Originally Posted by Mayhem View Post

Alphacool new nothing off this and are now involved. They are phoning Craig and getting it sorted hopefully. They were not informed of this and new nothing about it. thumb.gifthumb.gifthumb.gif Seems to be miss communications and hopefully with a couple of calls this will all be resolved.

Who is "they" and why weren't they at all involved before with the people doing communication, customer service and PR?

The system owner wrote a lot of stuff about communication with alphacool which was backed up by independant third parties contacting alphacool customer service who clearly knew about the issue because they talked in detail about it.

I don't see how what you say could even be possible given the other information that we have
Edited by Cyro999 - 9/20/17 at 6:18am
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post #30 of 197
Let me get this straight:
  1. Alphacool admit to damaging it
  2. Alphacool try claiming insurance, but it gets rejected
  3. Alphacool start ignoring him
  4. Craig decides enough is enough and outs everything that has happened (edit: remember, Computex 2017 finished over 3 months ago, so Craig most definitely gave Alphacool a resoppnable amount of time)
  5. The story is posted on OC sites and a number of tech news sites
  6. Alphacool say they knew nothing about this (basically calling Craig a liar)
  7. Alphacool now say it was all a miscommunication and will phone Craig to sort it out

I don't know about anyone else, but no one should have to go through all of that.The fact they started ignoring Craig is the biggest problem though. If they can do that to Craig, then I can see they would have no problem doing it to me...

They may not even be reading this, that is if they even care at all, but I cannot support companies like this - Alphacool, you lost a customer for life.
Edited by un-nefer - 9/20/17 at 5:58am
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