Overclock.net › Forums › Graphics Cards › NVIDIA › GPU not recognized/unable to update drivers after initial driver update
New Posts  All Forums:Forum Nav:

GPU not recognized/unable to update drivers after initial driver update

post #1 of 4
Thread Starter 
After updating my drivers for my card, I rebooted and received errors, I will post below one of the WhoCrashed reports below. Steps I have taken: Attempted to rollback drivers, reinstalled Windows. None of this worked. Have been trying to resolve this for going on 3 days, its getting a bit tiring, but I cannot afford a new card at the moment, sadly. Nor do I have another system to test the card on. I was hoping, after looking at the report below, someone could perhaps give me another idea, perhaps something I missed. I showed the report to someone from NVIDIA, they immediately told me my card must have died. Suggesting its the card, not the drivers. But after consulting Google, I have found many reports of similar cases. I would prefer not to give up just yet.

I have tried everything from removing all signs of the faulty drivers to clean-installing of newer drivers, from NVIDIA, to reinstalling my OS. All this started after I updated my drivers to latest. Each time I restart my PC, I am forced to "refresh" it, restoring it as if the OS was just installed, and it reverts to Windows drivers for graphics.

Also, I installed and ran "WhoCrashed", which left me with a report. I will post that below if it helps. If I run Windows normally, without gaming, its fine. But as soon as I game, any game, it crashes. I tired contacting NVIDIA, but all they told me to do was the obvious; uninstall and reinstall newer drivers... which is what I did and then it all went to hell. I also ran tests on my RAM , all clean.

Note* I realize the below driver mentioned is not the most recent , its just the one I happened to try when I ran WhoCrashed. A friend had mentioned last ditch effort would possibly be to flash/update the firmware, presumably BIOS. Im not sure how to go about that, but if it could help I will try it. Eventually I do plan to upgrade everything, but for now I am stuck with what I have. Also, when I go into Device Manager, I can see my card, it appears to show the drivers for the card, but when I boot up, I have to go into Safe Mode. Its all I can use currently. Also, I can only use DVI, HDMI is not recognized. Im hoping someone will have an idea, but I am guessing the gpu is dead. I just want to know if it was the drivers that caused it, if thats possible. Thanks so much for reading, if there is anything I can do or if theres an info I can get you , please let me know.



GPU: GeForce GTX 760 SC

CPU: AMD FX-8350


Edit: I also received the "d3d error dxgi_error_device_removed" error. More recently its been the error below.



On Tue 9/26/2017 2:08:34 PM your computer crashed
crash dump file: C:\WINDOWS\Minidump\092617-14906-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x157294)
Bugcheck code: 0x116 (0xFFFFE0000358A010, 0xFFFFF80001C3A294, 0xFFFFFFFFC0000001, 0x5)
Error: VIDEO_TDR_ERROR
file path: C:\WINDOWS\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 384.94
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 384.94
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 384.94 , NVIDIA Corporation).
Google query: NVIDIA Corporation VIDEO_TDR_ERROR



On Tue 9/26/2017 2:08:34 PM your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: nvlddmkm.sys (0xFFFFF80001C3A294)
Bugcheck code: 0x116 (0xFFFFE0000358A010, 0xFFFFF80001C3A294, 0xFFFFFFFFC0000001, 0x5)
Error: VIDEO_TDR_ERROR
file path: C:\WINDOWS\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 384.94
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 384.94
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 384.94 , NVIDIA Corporation).
Google query: NVIDIA Corporation VIDEO_TDR_ERROR




Conclusion
2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 384.94 , NVIDIA Corporation)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.
post #2 of 4
First I would try the obvious stuff. Check that PCIE cables are installed correctly and completely, and that the card is properly seated in the PCIE slot. Check that the cooler is not caked with dust, and the fans spin freely.

If that doesn't work, I would move onto software. The Nvidia clean install still leaves behind some traces, but DDU has a reputation for getting the nitty gritty out of old drivers. Try running DDU http://www.guru3d.com/files-details/display-driver-uninstaller-download.html and reinstalling the last stable drivers.

The 760 was a 2014 release, so its past the 3 year warranty if you bought at launch...you should still check, particularly if you registered the card...I think they have limited lifetime on some cards if they are registered within 30 days of purchase.

Good luck! Dead cards suck. I have a few more suggestions, but lets see if these make a difference first.
Blue540
(14 items)
 
x99
(18 items)
 
B.M.O.
(10 items)
 
CPUMotherboardGraphicsGraphics
6800k ASUS X99-A EVGA 980 FTW ACX 2.0 EVGA 980 FTW ACX2.0 
RAMHard DriveHard DriveCooling
Corsair Vengeance CMK32GX4M4B3200C16W Crucial MX100 WD Blue 1TB EK Supremacy EVO 
CoolingCoolingCoolingOS
EK 480 PE EK 240 PE EK D5 Vario Windows 10 
MonitorKeyboardPowerCase
Samsung 49KU7500 (curved 4k) Corsair K65 NZXT Hale 90 V2 1000W Thermaltake X9 
MouseMouse Pad
Logitch G100S X-Trac Ripper 
CPUMotherboardGraphicsRAM
6400k msi A75MA-P33 Sapphire 6670 passive hynix 2 GB dual channel 
Hard DriveOSMonitorKeyboard
WD  windows 8.1 e-machine wireless 
PowerCase
king win 600w custom built 
  hide details  
Reply
Blue540
(14 items)
 
x99
(18 items)
 
B.M.O.
(10 items)
 
CPUMotherboardGraphicsGraphics
6800k ASUS X99-A EVGA 980 FTW ACX 2.0 EVGA 980 FTW ACX2.0 
RAMHard DriveHard DriveCooling
Corsair Vengeance CMK32GX4M4B3200C16W Crucial MX100 WD Blue 1TB EK Supremacy EVO 
CoolingCoolingCoolingOS
EK 480 PE EK 240 PE EK D5 Vario Windows 10 
MonitorKeyboardPowerCase
Samsung 49KU7500 (curved 4k) Corsair K65 NZXT Hale 90 V2 1000W Thermaltake X9 
MouseMouse Pad
Logitch G100S X-Trac Ripper 
CPUMotherboardGraphicsRAM
6400k msi A75MA-P33 Sapphire 6670 passive hynix 2 GB dual channel 
Hard DriveOSMonitorKeyboard
WD  windows 8.1 e-machine wireless 
PowerCase
king win 600w custom built 
  hide details  
Reply
post #3 of 4
Thread Starter 
Quote:
Originally Posted by inedenimadam View Post

First I would try the obvious stuff. Check that PCIE cables are installed correctly and completely, and that the card is properly seated in the PCIE slot. Check that the cooler is not caked with dust, and the fans spin freely.

If that doesn't work, I would move onto software. The Nvidia clean install still leaves behind some traces, but DDU has a reputation for getting the nitty gritty out of old drivers. Try running DDU http://www.guru3d.com/files-details/display-driver-uninstaller-download.html and reinstalling the last stable drivers.

The 760 was a 2014 release, so its past the 3 year warranty if you bought at launch...you should still check, particularly if you registered the card...I think they have limited lifetime on some cards if they are registered within 30 days of purchase.

Good luck! Dead cards suck. I have a few more suggestions, but lets see if these make a difference first.

Hi, thanks so much for not immediately telling me its a lost cause, thats been the case for 3 forums.

Everything is installed correctly but I did check all that. And my case is fairly clean, I make a habit of doing so twice a month even if it doesnt need it. I also used DDU prior to attempting a driver install. Thats the thing, I have take all the usual steps, I just dont want to believe it cant be recovered, if its a driver issue. But then I try to install drivers and it does no good. Usually I have to use safe mode just to get on it.

What confuses me is sometimes when I start Windows it shows my card, tho I cant use it, it just displays it. And sometimes it shows Windows Display Adapter in device manager. It seems that if a clean install of Windows does not work, or driver install, then it must be a hardware issue. Or maybe thats just what I believe now because its been said so much.
post #4 of 4
Quote:
Originally Posted by Haiden View Post

Quote:
Originally Posted by inedenimadam View Post

First I would try the obvious stuff. Check that PCIE cables are installed correctly and completely, and that the card is properly seated in the PCIE slot. Check that the cooler is not caked with dust, and the fans spin freely.

If that doesn't work, I would move onto software. The Nvidia clean install still leaves behind some traces, but DDU has a reputation for getting the nitty gritty out of old drivers. Try running DDU http://www.guru3d.com/files-details/display-driver-uninstaller-download.html and reinstalling the last stable drivers.

The 760 was a 2014 release, so its past the 3 year warranty if you bought at launch...you should still check, particularly if you registered the card...I think they have limited lifetime on some cards if they are registered within 30 days of purchase.

Good luck! Dead cards suck. I have a few more suggestions, but lets see if these make a difference first.

Hi, thanks so much for not immediately telling me its a lost cause, thats been the case for 3 forums.

Everything is installed correctly but I did check all that. And my case is fairly clean, I make a habit of doing so twice a month even if it doesnt need it. I also used DDU prior to attempting a driver install. Thats the thing, I have take all the usual steps, I just dont want to believe it cant be recovered, if its a driver issue. But then I try to install drivers and it does no good. Usually I have to use safe mode just to get on it.

What confuses me is sometimes when I start Windows it shows my card, tho I cant use it, it just displays it. And sometimes it shows Windows Display Adapter in device manager. It seems that if a clean install of Windows does not work, or driver install, then it must be a hardware issue. Or maybe thats just what I believe now because its been said so much.

Since you are getting signal from it, it isn't completely toast, but is probably on its last leg. If you are confident that you have checked all of the basics, and tried various driver configurations and a clean windows install...you could always try reflowing the solder in the oven. I have never done it personally, but plenty of folks with varying level of success have. If may not be a magic bullet, but it may get your card stable enough to last until you can replace it.

Here is suzie home maker baking her video card. Read the comments, its only a last ditch effort.
Blue540
(14 items)
 
x99
(18 items)
 
B.M.O.
(10 items)
 
CPUMotherboardGraphicsGraphics
6800k ASUS X99-A EVGA 980 FTW ACX 2.0 EVGA 980 FTW ACX2.0 
RAMHard DriveHard DriveCooling
Corsair Vengeance CMK32GX4M4B3200C16W Crucial MX100 WD Blue 1TB EK Supremacy EVO 
CoolingCoolingCoolingOS
EK 480 PE EK 240 PE EK D5 Vario Windows 10 
MonitorKeyboardPowerCase
Samsung 49KU7500 (curved 4k) Corsair K65 NZXT Hale 90 V2 1000W Thermaltake X9 
MouseMouse Pad
Logitch G100S X-Trac Ripper 
CPUMotherboardGraphicsRAM
6400k msi A75MA-P33 Sapphire 6670 passive hynix 2 GB dual channel 
Hard DriveOSMonitorKeyboard
WD  windows 8.1 e-machine wireless 
PowerCase
king win 600w custom built 
  hide details  
Reply
Blue540
(14 items)
 
x99
(18 items)
 
B.M.O.
(10 items)
 
CPUMotherboardGraphicsGraphics
6800k ASUS X99-A EVGA 980 FTW ACX 2.0 EVGA 980 FTW ACX2.0 
RAMHard DriveHard DriveCooling
Corsair Vengeance CMK32GX4M4B3200C16W Crucial MX100 WD Blue 1TB EK Supremacy EVO 
CoolingCoolingCoolingOS
EK 480 PE EK 240 PE EK D5 Vario Windows 10 
MonitorKeyboardPowerCase
Samsung 49KU7500 (curved 4k) Corsair K65 NZXT Hale 90 V2 1000W Thermaltake X9 
MouseMouse Pad
Logitch G100S X-Trac Ripper 
CPUMotherboardGraphicsRAM
6400k msi A75MA-P33 Sapphire 6670 passive hynix 2 GB dual channel 
Hard DriveOSMonitorKeyboard
WD  windows 8.1 e-machine wireless 
PowerCase
king win 600w custom built 
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: NVIDIA
Overclock.net › Forums › Graphics Cards › NVIDIA › GPU not recognized/unable to update drivers after initial driver update