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Stock Ryzen Wraith Spire faulty?

3K views 7 replies 4 participants last post by  Ricwin 
#1 ·
On my 1600 build with MSI B350M Mortar MB, the fan is awfully loud, gives off a sort of low pitched whirling sound, this seems to dampen/lessen if I press down firmly on the fan (near the AMD logo). I therefore gather its potentially due to vibrations caused by the fan. I have double checked the screws and they are firmly screwed into the MB's back plate, and the MB it firmly attached to the case. I can wobble the fan from side to side just about, and it causes the MB to bend a bit but I think that is normal? The cooler is firmly attached.

Does it sound likely that I have a faulty fan? its really irritating sound - my 5 year old build was actually quieter!
 
#2 ·
Quote:
Originally Posted by adsada View Post

On my 1600 build with MSI B350M Mortar MB, the fan is awfully loud, gives off a sort of low pitched whirling sound, this seems to dampen/lessen if I press down firmly on the fan (near the AMD logo). I therefore gather its potentially due to vibrations caused by the fan. I have double checked the screws and they are firmly screwed into the MB's back plate, and the MB it firmly attached to the case. I can wobble the fan from side to side just about, and it causes the MB to bend a bit but I think that is normal? The cooler is firmly attached.

Does it sound likely that I have a faulty fan? its really irritating sound - my 5 year old build was actually quieter!
It possible that you may have a faulty fan. Things happen. Open a support ticket with AMD and they should issue you a new fan as it all has a warranty. Nothing really to get upset about.
 
#3 ·
Never said I was upset, was just wondering whether its a normal sound and I had too high expectations for what to expect from a bundled cooler, probs easier to just exchange through amazon, avoid the hassle of AMD's infamous RMA service.
 
#4 ·
The stock amd fan should be silent.
 
#5 ·
That's what I thought reading reviews, one thing I have noticed though is that they apparently originally used a 5 fin cooler master fan, but switched to a cheaper 7 blade AVC fan, which is the one I have - and appears to not be as silent as its original counterpart
 
#6 ·
I've had two faulty out of the box.
Wraith Spire with my 1500X was making a grinding noise. Amazon sent me a new retail package (new CPU and cooler) and this one is also making a grinding noise.

The cooling capability is superb for a stock retail cooler but the quality control is poor.
 
#7 ·
Did you end up with two CPU's or did they make you send the original one back?


Wee update on this for me, I also was planning on returning to Amazon but they offered me £30 refund if I kept the cooler, and sorted the problem myself which I accepted. I then raised the issue with AMD and after some back and forth they eventually sent me a replacement cooler. The new one is whisper quiet! the one I got sent is actually different - uses the 5 blade fan version and I guess this is better quality. so overall pretty happy with how it worked out
 
#8 ·
They sent me a new retail boxed 1500x and asked me to return the original CPU and cooler.
I'm in two minds about simply replacing the whole thing but why should I have to when the original design is a great cooler just lacks quality control.
 
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