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I love Newegg!

post #1 of 17
Thread Starter 
I have always liked them, because of the easiness, price, and speed of ordering with them, their selection, and their openness (e.g. allowing people to write reviews about their products). But my experience just now blew me away! I ordered two Silverstone FM121 fans, and a blade of one of them broke off as son as I plugged them in. Manufacturing error? Anyway, I had a heavy feeling because they said they wouldn't accept physically damaged product RMAs, but I went on Live Chat just to make sure, where someone placed a new order at no charge for me within 5 minutes. They don't even want the old fan back! I must really say that I love Newegg! I can hardly express how much I love them!

P.S. I didn't know where else to post it, please move it if it needs to be.
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post #2 of 17
Sweet!! Now for the broken fan, you can try snapping off the blade directly opposite the broken one to make it symmetrical again and keep on using it!
    
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post #3 of 17
Quote:
Originally Posted by adam144 View Post
Sweet!! Now for the broken fan, you can try snapping off the blade directly opposite the broken one to make it symmetrical again and keep on using it!
they have 9 blades so therer isnt one directly across it. good idea though
post #4 of 17
Did you tell them your 8800 Snapped in half? Can you say SLI

Thats incredible Customer Service !
    
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post #5 of 17
Thread Starter 
Quote:
Originally Posted by Mad_Handlez89 View Post
Did you tell them your 8800 Snapped in half? Can you say SLI

Thats incredible Customer Service !
I thought of doing that! But I'm not that kind of person.
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post #6 of 17
Go Newegg!!!!!!!
('́⌣'̀ )
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post #7 of 17
If you thought you might be this person
post #8 of 17
i wish they did this with everything.. i know you dont have to send back the fan, peobably since they wouldnt be able to fix it..

with Tigerdirect, my motherboard broke, i RMA'd it, and they sent out a new board on next day shipping for free, with a shipping label for my broken one in the box of the new one.. i was like @_@ but TD doesnt have the selection the Egg has so yeah.

i'll have to try that if i need an extra fan
    
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post #9 of 17
NewEgg must have done this to me maybe 5 times now. They have some suburb service
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post #10 of 17
they forgot to include one of my package's packing slip. I hope I get one of my rebates, or they'll be hell to pay.
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