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Laptop shutting off?

post #1 of 8
Thread Starter 
My sister's Toshiba laptop (I'll try to find the exact model if its necessary) keeps randomly shutting down on her, or freezing and then has to be shut down. Initially I thought it was a heat problem, but when it was home with her I tried several different things to try and keep it cool to see if it was in fact heat (including putting one of those reusable cold packs under it), but it was still freezing or shutting down. There doesn't seem to be any software cause for it, and even to the touch it doesn't seem to be running hot. Any ideas what else it could be? Its running on a Pentium M at around 1.5ghz I think.

Thanks
Tom
    
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post #2 of 8
First things first. . rune it in safe mode for a lil and see if you get the same problem . .do a virus scan or something in there . .just keep it active. That will tell you if is any software. You also have the option of reinstalling as it could be a corrupt windows file. After trying what you did I doubt it is heat.
 
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post #3 of 8
If it did that to me, I would just reinstall immediately, because it is most likely a software problem. There are very few hardware components that can cause that problem...
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post #4 of 8
Quote:
Originally Posted by lavieinjuste View Post
If it did that to me, I would just reinstall immediately, because it is most likely a software problem. There are very few hardware components that can cause that problem...
plus I always find that reinstall speeds up the system by ALOT. . . but alot of people dont like doing that . . its a bimonthly cleanup for me
 
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post #5 of 8
Thread Starter 
I forgot to mention I did a reinstall when she 'inherited' the laptop from my dad because he was having the same problem, but it didn't fix it. I have looked into viruses or certain programs that could be causing the problem, but there doesn't seem to be anything. She will be back again next weekend, so I can take another look at a possible software problem, and just keep it running in safe mode and see if it still freezes. Any other ideas? Thanks for the suggestions!
    
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post #6 of 8
how old is the lappy? ..still under warranty? . .try tech support for simalar issues. . .sounds like a laptop specific problem then

wait retnstall or reformat/reinstall?
 
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pfsense Rackmount 16 bay hot-swap 
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post #7 of 8
Is the BIOS up to date?
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post #8 of 8
Thread Starter 
Reformat and install. The laptop is several years old... I'm not sure, maybe 4 or 5 but I'm sure the warranty is long gone. I can check the bios when she brings it home, but I'm pretty sure I updated everything when I reinstalled everything. Worth a look tho!
    
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