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Troubleshoot my uncle's problemo.

post #1 of 6
Thread Starter 
Alright, he has a problem with his computer. Heres the email he wrote to me...

Quote:
Hey Hey -
Computer is still fried, no camera yet :-(
Whenever I install the software for the new videocard the machine freezes up, when it all unfreezes I'm still left w/no firewire port.
Prolly gotta order an original card from Gateway
crap!
Hes running a Gateway, and I think he installed a new GPU, but he might be having some driver issues. (Maybe he bought an R600 ).

Help me to help him!
    
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post #2 of 6
How high is his tech understanding level?
    
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post #3 of 6
Hi.

What did he mean by "no camera yet"?

Did he clean the old Drivers?

Does the system work if he re-installs the old GPU?

Is he able to get to the desktop? If so, what does the Device Manager list the hardware status as ?

Hmmm.... "Prolly gotta order an original Gateway" I don't think that he will have to do that. I had a Dell for years that went through numerous upgrades. All the hardware came from online or local shops.

Good luck.
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post #4 of 6
Video Card, No Firewire?

Does he understand what he's got and trying to install? No insult but I can understand the video comment but then he goes into `still w/no firewire port` comment. Two unrelated pieces of info and hardware
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post #5 of 6
Thread Starter 
Yeah, all of his comments are irrelevant pretty much if you do not know the context. I had asked him if he bought his camera yet.

His tech level if pretty high.

And fore some reason one of his firewire ports won't work?
    
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post #6 of 6


hmmm... we will probably need some more info before we can go further.

lol... sounds like an excuse for you to build a new system for him...
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