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BROKEN HP Need help

post #1 of 22
Thread Starter 
ok so I guess i'll start with the story .. short version .. my brother has myspace ... so does half the world .. he knows somone is getting his myspace password and looking at his stuff. this person doesn't have access to his house or his computer .. he only uses this computer and he has changes passwords many times but they always get them ... he called me with this info .. im thinking keylogger .. so I do some maintenance to search for and remove any such software. now to the problem the last thing for the solution I was going to try a new free spyware program to see if it finds anything that spybot didn't that program was ZeroSpyware found here: http://fbmsoftware.com/pmain~id~3.html

after install .. restart and now all I get is the blue HP boot screen setup <f1> boot menu <esc> and it won't read from a cd or boot from a cd and the hdd light just stays on, it doesnt move from this screen or respond to any of the keys for that screen (recovery f10, setup f1 boot menu esc) Any Ideas .. the HDD does spin

HP Pavillion a1230n: http://h10025.www1.hp.com/ewfrf/wc/p...&lang=en&cc=us
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post #2 of 22
Read my How to: in my sig.

Basically f8 boot into safe mode and then try removing the infection from there.
post #3 of 22
Thread Starter 
Quote:
Originally Posted by MAXAMOUS View Post
Read my How to: in my sig.

Basically f8 boot into safe mode and then try removing the infection from there.
computer won't recognize f8 on start up it goes straight to the blue screen and freezes
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post #4 of 22
if you don't need anything on your pc, then just reinstall windows clean- that will be sure to get rid of the keylogger or whatever. Also, you can boot to windows repair console and try that.
I think this might just be a time to sacrifice your files and go for a fresh reinstall.
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post #5 of 22
Thread Starter 
Quote:
Originally Posted by ted View Post
if you don't need anything on your pc, then just reinstall windows clean- that will be sure to get rid of the keylogger or whatever. Also, you can boot to windows repair console and try that.
I think this might just be a time to sacrifice your files and go for a fresh reinstall.
I can't boot into the repair console because it doesn't get far enough to boot from the cd it stops before that part ..

P.S Love the computer case in your avatar (I have the same one =])
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post #6 of 22
He can't fresh install because he automatically goes to BSoD, and he can't boot from a CD drive either.

I'm assuming that's what he said.
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post #7 of 22
What does this Blue Screen say?
If it's far enough to BSoD, then you should be able to access the CMOS and set to boot to CD.
    
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post #8 of 22
maybe a unrelated hardware problem?

Does it post? Do you hear any beeps?
post #9 of 22
Thread Starter 
Quote:
Originally Posted by _Wowzers_ View Post
He can't fresh install because he automatically goes to BSoD, and he can't boot from a CD drive either.

I'm assuming that's what he said.
no not the BSoD the blue options(or manufacturer screen) screen you get when you first boot in dos that lets you pick recovery and setup
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post #10 of 22
Thread Starter 
Quote:
Originally Posted by MAXAMOUS View Post
maybe a unrelated hardware problem?

Does it post? Do you hear any beeps?
no post .. doesn't make it that far .. I peered into the case but this is a completely stock OEM HP with no internal mods
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A-Data N002 128GB SSD, 1.5TB WD Green Pioneer DL-DvD/RW XSPC RASA 360 push/pull Windows 7 64bit Ultimate 
MonitorKeyboardPowerCase
22" Asus WS-HD VK222H Logitech Elite Corsair Tx750 Antec 1200 
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