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dell stops hardware warranty for Ubuntu machines

post #1 of 8
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Quote:
"Apparently Dell has decided that Ubuntu-based computers are ineligible for their famed CompleteCare service, or any form of hardware warranty what-so-ever. The news has only recently hit Dell's own IdeaStorm website, via a forum post describing an interaction with the company's customer service. Says the customer, 'I am looking for protection from bricks. The laws of physics do not differ from one OS to the other...do they?' After so recently decided to support Linux on their machines, including limited technical support, Dell seems to be squandering any possible good-will with this decision to leave purchasers of these machines high and dry for hardware warranty coverage."
source
Black Sunshine :)
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Black Sunshine :)
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post #2 of 8
I knew there was a catch!! XD
    
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post #3 of 8
Idiots. They'll loose sales now, and then complain that linux does not sell. Probably just trying to make back the markup they get from Microsoft products by charging for things that would otherwise be under warranty.
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post #4 of 8
Heres my question: Why? They are still making the same amount of money on the system (an Ubuntu E521 costs only about $50 less then a Windows E510), and the hardware does not change with the OS. Also, the Dell diagnostic stuff they make you run to verify hardware problems runs of a disk, so its not OS dependent ether!
post #5 of 8
lol another reason to add to the list of millions not to buy a dell. I cant stand them i repaired my uncles pc and a dell tech had replaced the fan they said. But the pc would power up and shutdown in mins the stupid tech broke the clips holding the cpu heatsink on it was laying inside the case.
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post #6 of 8
What an ass.
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post #7 of 8
In the past several days, rumors have surfaced that Dell would not be offering extended warranty and CompleteCare hardware support options for its Ubuntu Linux desktop and laptops. And indeed, if you went to Dell's Ubuntu PC buying site, you'd find those options missing.

When asked about this matter, a Dell spokesperson told DesktopLinux.com that, "Due to an ordering system glitch during the weekend, we inadvertently removed extended warranty and CompleteCare options from our 'configurator.' We're working to get the issue resolved as quickly as possible and those options will be reinstated this afternoon [June 5]. If customers ordered systems when extended warranties weren't available, they will have the option of upgrading at the original price. There will be more details on that program soon."
http://www.desktoplinux.com/news/NS3942058868.html
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SABERWOLF
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XEON-WOLF
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CoolingCoolingOSMonitor
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Hard DriveOptical DriveCoolingOS
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post #8 of 8
Dell Ftl.
Teh PC!
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Teh PC!
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