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EVGA RMA Process

post #1 of 7
Thread Starter 
I was wondering how good EVGA is at dealing with RMA requests. I ask this because I'm planning on sending my 8800gtx to them due to artifact and temperature issues. Knowing if they're clogged with requests like their step up program would also be good to know.
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post #2 of 7
Wow, it seems like Evga are really having problems with their cards. At Newegg, I read numerous customer reviews about Evga using cheap memory, overclocking their cards like crazy and not properly cooled leading to heat problems. I say go BFG Tech!
No idea how it works bro, I had my motherboard RMAed but it was through BFG, the whole sending/shipping back took 5 days lol!
    
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post #3 of 7
from what ive heard, newegg is way faster when it comes to RMA'ing.. also.. make sure you have the serial number sticker ontop your card! its the only way they can know if they sold it to you :/ didnt buy it from newegg? then RMA it to eVGA
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post #4 of 7
Thread Starter 
Quote:
Originally Posted by <CRACK@> (CS:S King) View Post
from what ive heard, newegg is way faster when it comes to RMA'ing.. also.. make sure you have the serial number sticker ontop your card! its the only way they can know if they sold it to you :/ didnt buy it from newegg? then RMA it to eVGA
I don't really understand what you are saying? A copy of the original invoice will be in the box. On the outside of the box will be the EVGA sticker that they sent me via email. Why do I need to put anything on top of the card? I did buy it from Newegg, but it was over a month ago.
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post #5 of 7
Quote:
Originally Posted by Emmanuel View Post
Wow, it seems like Evga are really having problems with their cards. At Newegg, I read numerous customer reviews about Evga using cheap memory, overclocking their cards like crazy and not properly cooled leading to heat problems. I say go BFG Tech!
No idea how it works bro, I had my motherboard RMAed but it was through BFG, the whole sending/shipping back took 5 days lol!
Do you really trust Newegg reviews. Cheap memory? Funny... because BFG, XFX, EVGA, etc use the same memory. nVidia requires partners to purchase the GPU and memory from them. Only Gainward is allowed to but just GPUs.

The standard RMA process is you submit a RMA request. They respond and accept it in 1-2 business days. You mail your card in. EVGA sends out a new card 1-3 business days after recieving it via UPS Ground.

There are upgraded RMA packages though: http://evga.com/ear/
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post #6 of 7
Thread Starter 
Quote:
Originally Posted by DuckieHo View Post
Do you really trust Newegg reviews. Cheap memory? Funny... because BFG, XFX, EVGA, etc use the same memory. nVidia requires partners to purchase the GPU and memory from them. Only Gainward is allowed to but just GPUs.

The standard RMA process is you submit a RMA request. They respond and accept it in 1-2 business days. You mail your card in. EVGA sends out a new card 1-3 business days after recieving it via UPS Ground.

There are upgraded RMA packages though: http://evga.com/ear/
Yeah, I was thinking of the advanced RMA, but I decided to save some money with the normal. They responded within 4 hours which IMO is very fast. I think I'll go ahead with the process after reading reviews from other forums about evga's rma system. I was just a bit paranoid due to the fact that this is my first RMA, let alone with an 8800gtx...
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post #7 of 7
eVGA's RMA process is outstanding. I was always kept informed of what was going on when I had to RMA my 6600GT, and even when the RMA replacement 6600GT was DOA they did not ask questions, just took it back happily. The next box that came had a 6800 in it, with a handwritten note from their sales manager.

If thats not customer service, I don't know what is.
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