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can't access newegg

post #1 of 3
Thread Starter 
hi all
I've a friend who's been trying to access newegg for a while now from her computers. She contacted her ISP and the guy came with his laptop and successfully connected through HER connection to newegg, and he said it was because of her anti-malware, internet/cookie settings, firewall, etc.

Her account does work, she orders stuff through a friend. When she tries at home, the first page works, sometimes she can't even log in, but she can't surf products, whether she's logged in or not.

It doesn't work with Firefox 2.0.0.4 and IE6. I've tried to set the security and cookie settings as low as possible, but it still doesn't work. Clearing cache & cookies doesn't do anything. Closing all unnecessary processes, including antivirus and firewall and Spybot's SDHelper either.

The security stuff she has installed are : Avast Antivirus, Spybot S&D, Ad-aware SE, AVG Anti-Malware, and the Windows XP firewall.

Any clue on how to access newegg?
Omicron Lyrae
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Omicron Lyrae
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post #2 of 3
temporally disable a few of those programs
Elite1705
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Elite1705
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post #3 of 3
Thread Starter 
Well, I just tried disabling every startup programs and every non-Microsoft service, and it works. Except that now I have no idea what stopped her from accessing newegg, and I don't think she'd like to have her computer un-protected all the time....

EDIT: Ok, so now it's still working with all of Avast's services and the AVG anti-malware service.
Omicron Lyrae
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Omicron Lyrae
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Hard DriveOptical DriveOSMonitor
Samsung Spinpoint F3 1TB Sony Lightscribe DVD-RW Windows 7 Professional 64-bit AOC F22+ 1080p 
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