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Help! External Harddrive Problem!

post #1 of 7
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I have a 500GB Digital Research External drive and I store everything on it.. including my 150GB of music. I went to plug it in today, and I had it resting on my bed, maybe 30cm from the ground. I moved and the matress moved and the harddrive fell off and onto my carpeted floor.
I plugged it back in and turned it on, and it starts making a weird clicking noise.. kind of like it's trying to read the drive but it keeps 'skipping' or it can't find what it's supposed to read like something has shifted inside. There are no loose pieces inside, everything sounds normal when I move it around. And my computer recognized that something was connected to it, but it couldn't read what and the external drive never appeared on my computer.
I just turned it off, and right now I'm worried and don't know what to do..

Any ideas??
Lappy
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Lappy
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post #2 of 7
I think you just killed the HDD. You can open it and try your HDD in your pc or something, maybe that will work.
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post #3 of 7
Eee. Skipping and clinking noises can mean that the hard drive inside the box is damage.

Have you tried connecting on another computer? Or put the hard drive in various positions to see if it works?

I would call up the company and ask what to do. Hopefully, they can replace it, but I don't know if you can still back up your data if it is not detected.

If they can't replace it, I'd open and see what's wrong. The hard drive inside looks exactly like the ones you using for a desktop PC.
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post #4 of 7
Thread Starter 
Quote:
Originally Posted by TaiDinh View Post
Eee. Skipping and clinking noises can mean that the hard drive inside the box is damage.

Have you tried connecting on another computer? Or put the hard drive in various positions to see if it works?

I would call up the company and ask what to do. Hopefully, they can replace it, but I don't know if you can still back up your data if it is not detected.

If they can't replace it, I'd open and see what's wrong. The hard drive inside looks exactly like the ones you using for a desktop PC.
I'll try connecting it to another computer and give the company a call.. it should still be under warranty. And I have tried putting it in different positions, and that didn't work .. thanks for the suggestions!
Lappy
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Lappy
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post #5 of 7
I did some extensive research on this, and the best bet you have it to put the hd in the fridge for about 1hr, then plug it in. You usually only get one chance to get the info off of the drive so be ready to copy and paste. It sounds like you fliped one of the heads over, and if you did, it will not be possibe to get the info off of the drive w/o some serious $$$$.
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post #6 of 7
Thread Starter 
Quote:
Originally Posted by odie View Post
I did some extensive research on this, and the best bet you have it to put the hd in the fridge for about 1hr, then plug it in. You usually only get one chance to get the info off of the drive so be ready to copy and paste. It sounds like you fliped one of the heads over, and if you did, it will not be possibe to get the info off of the drive w/o some serious $$$$.
that seriously sucks because i don't have enough room to put all my stuff on my computer..
when i plug it in it sounds fine, and runs normally, but as soon as i plug in the USB to my computer, or the opposite end from my computer into the hard drive is when it starts 'malfunctioning' and making weird noises...
Lappy
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Lappy
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Celeron M 1.5 GHz Intel 910GML 400MHz Intel Graphics Media Accelerator (GMA) 900 512MB DDR2 400 SDRAM 
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80GB Hard Drive CD-RW/DVD-ROM 24x (CD)/8x (DVD) Windows XP Home Edition 15.4" WXGA (1280 x 800), Acer CrystalBrite Techno 
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post #7 of 7
My friend had the same problem and sounds as you have, and I attempted to fix his hd. I should have done a google search b4 taking apart his hd. Once I opened the hd, I noticed one of his heads had fliped over, so I figured I would transfer the platers over to a new hd. Not the right move, you need to have the exact size and brand hd, and even if you are successfull, it only works about 1 out of 100 times. It had to be the most fragile "heads" piece of electronics I had seen to date.
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